Artillian Update From Curtis Industries
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    GTT Vendor Artillian's Avatar
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    Artillian Update From Curtis Industries

    Green Tractor Talk Forum & Loyal Artillian Customers,

    First and foremost, thank you for all of your support and patience as we continue to make progress with respect to the Curtis acquisition of Artillian.

    Since February 13th we have completed the relocation of all inventory and made progress integrating the manufacturing of Artillian products into our Worcester facility.

    We still have some additional work to complete, including updating accurate online inventory status on our website. We apologize for any inconvenience or delays this has caused.

    As many of you know, we are continuing to experience delays in shipping orders. We started sending out pending orders last week and we are working diligently to complete the remaining orders over the next two weeks. We will ship orders in the order received and attempt to accommodate any urgent needs.

    We want to make sure all of you understand the care we are taking to ensure we maintain the quality, value and innovation Artillian products are known for.

    If you have any questions, please don’t hesitate to call or email us:

    [email protected]

    508-476-7210

    Sincerely,


    Peter Virtue – Artillian Product Specialist

    John Davis – Aftermarket Sales Manager
    Tractor Attachments Maximized for Versatility
    www.ARTILLIAN.com
    Email: [email protected]

  2. The Following User Says Thank You to Artillian For This Useful Post:

    Levi (03-07-2017)

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    THANK YOU for posting this update!

    I'm currently not affected by the issues caused by the sale of Artillian to Curtis as I have no outstanding orders. But, one thing that 35+ years of self-employment has taught me is that GOOD COMMUNICATION is paramount to maintaining good relations with your customers. The customer can handle bad news (shipping delays, etc.) if you let them know what's going on. But, when phone calls and emails go unanswered, even the most patient of customers start to think the worst. I'd encourage Curtis to keep an active presence on this forum. You'll find a lot of loyal customers - myself included - that are always happy to say good words about the Artillian product line.

    if you Google "Pallet Forks John Deere 1025R" you'll find that GTT is the first non-sponsored link that comes up. That should tell you something about the importance of this forum.

    I've been involved in enough system integrations over the years to know that they are painful and demand a lot of time and attention while things are shaking out. Just don't forget the customer - without them, there is no need for systems.

    We're all looking forward to seeing what kind of great things come from this acquisition!!
    '05 JD 3520 Open Station w/ 300CX FEL
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    As a pending customer of some additional Artillain products I'm watching this and the other Artillian to Curtis threads with baited breath...

    As I get to the final stages of my fund acquisition I hope that the bugs from the transition will be ironed out so that I can order and have my items delivered without issu, thanks for the update and good luck on a quick conclusion to the current transition difficulties!
    Levi, BigJim55, spferdil and 1 others like this.
    2004-L130

    2013-2032r, Curtis Hard side cab (project), H130 FEL & 61"bucket, Artillian Modular Grapple on HD frame with Diverter, 2300# Artillian frame w/ 36" x 3" tines, 46BH 9" & 13" bucket, Frontier RB1060, HLA 1000 series 60" JDQA Snow plow, JD ballast box, RK QH, Homemade 3pt multi purpose hitch, 117W of extra LED lights on ROPS and side Brush guards, Ken's bolt on hooks-3x, Ideal Knife grooved R-4's.

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    I appreciate this update, and urge you to update the web site to better manage people's expectations. I also request a response to my most recent email requesting a status on my order.

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    Kingnuke32's Avatar
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    I received a call today with an order update, they now say it will ship out next Tuesday, hopefully then I will be able to update and say I have received tracking info.
    Gizmo2 and BigJim55 like this.

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    My card has a pending charge again!!! Yes!!! Unfortunately, I will be on vacation next week, so people other than me will have to receive the freight. Hopefully the address is correct. Never received verification of the shipping change.
    2016 -- 2025R Tractor w/ iMatch. H130 FEL.
    BB2060 Box Blade, PB1001 Bottom Plow, PM1001 Middle Buster, RC2060 Rotary Cutter,
    Artillian 36" Forks, Artillian Front-Hoe Bucket,
    WoodMaxx TM-86H Wood Chipper, Edge Tamers, Ratchet Rake.
    2015 -- Z920M Mower.

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    I received a voice message late yesterday that my order has shipped, but I have no tracking info, and my card has not been charged. Guess I will be on the phone today.
    Troutgeek likes this.

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    Quote Originally Posted by 46acres View Post
    I received a voice message late yesterday that my order has shipped, but I have no tracking info, and my card has not been charged. Guess I will be on the phone today.
    Ooh! Could it be that the charge is at the end of shipment? Maybe it'll get here before I leave for vacation? I doubt that, but I can always hope. Yeah, I have no tracking info either.
    2016 -- 2025R Tractor w/ iMatch. H130 FEL.
    BB2060 Box Blade, PB1001 Bottom Plow, PM1001 Middle Buster, RC2060 Rotary Cutter,
    Artillian 36" Forks, Artillian Front-Hoe Bucket,
    WoodMaxx TM-86H Wood Chipper, Edge Tamers, Ratchet Rake.
    2015 -- Z920M Mower.

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    Quote Originally Posted by Troutgeek View Post
    Ooh! Could it be that the charge is at the end of shipment? Maybe it'll get here before I leave for vacation? I doubt that, but I can always hope. Yeah, I have no tracking info either.
    Perhaps. Received a call this morning with tracking information but was told charges will not hit my account until tomorrow.

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    Quote Originally Posted by 46acres View Post
    Perhaps. Received a call this morning with tracking information but was told charges will not hit my account until tomorrow.
    Well, at least you got a call with tracking information.
    2016 -- 2025R Tractor w/ iMatch. H130 FEL.
    BB2060 Box Blade, PB1001 Bottom Plow, PM1001 Middle Buster, RC2060 Rotary Cutter,
    Artillian 36" Forks, Artillian Front-Hoe Bucket,
    WoodMaxx TM-86H Wood Chipper, Edge Tamers, Ratchet Rake.
    2015 -- Z920M Mower.

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