Broken Caster Weld.
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Thread: Broken Caster Weld.

  1. Top | #1

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    Broken Caster Weld.

    I just purchased these new Caster Carts from Artillian on 11/17/17, I went to their warehouse and picked them up as I live and work locally. They were attached to my forks and sat for 2 weeks on them. I picked them up last week with my 1025R FEL (less the bucket with no load on them), unlocked them from the arms so I could place them in my storage container for the winter, and one of the welds broke on one of the casters. I emailed photos off to the vendor a week ago and now I'm being told today to go find a local welder to fix the problem.
    Attached Thumbnails Attached Thumbnails IMG_4448 (002).jpg   IMG_4449 (002).jpg  
    Jep, Marlin, Old Cajun and 1 others like this.
    2017 JD 1025R TLB
    w/54" SnowBlower,52" Rotary Broom,Tektite Cab,BXpanded Backhoe Dolly,55AMP Alt,Block Heater,180 Thermo
    42" Pallet Forks, Artillian Casters, 3-PT Hitch w/iMatch Quick-Hitch & JD Ballast Box, Frontier SS1023B, Ken's Diff Pedal
    2000 JD 345 w/new 48C Deck & Brush Guard
    14 Bushel Hopper w/HP Power Flow, 40 Gal. Sprayer, 17P Cart
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    Senior GTT Super Slacker Gizmo2's Avatar
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    I agree but you sure can tell Chris isn't there.
    Levi, Jep, Marlin and 2 others like this.
    Keith

    JD 2320, 200CX FEL/61" bucket , 46 BH/16" bucket, Artillian Forks, 72" Snow Blade, Landscape Rake, Ballast Box, PHD, The Wife
    BX42 Chipper, XUV 560 Gator, Z915B ZTrak

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    jgayman's Avatar
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    That's disappointing. Since they aren't even a month old and you are local I'm surprised they didn't offer to have you stop by and swap the broken one for a new one.
    Levi, Marlin, raco232 and 2 others like this.
    2012 2720 -- 200CX Loader -- 54" Quick Attach Snow Blower -- Frontier LR5060 Rake -- Land Pride RB1660 Blade (Hydraulic Angle) -- Artillian 42" Forks -- Ken's Bolt on Grab Hooks -- Fit Rite Hydraulic top-link -- 2013 X500 for mowing duties

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    Thats unacceptable, I know I wouldnt do anymore business with them if that happened to me
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    2016 John Deere 1025R
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    Senior GTT Super Slacker Gizmo2's Avatar
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    Quote Originally Posted by vincentrose View Post
    Thats unacceptable, I know I wouldnt do anymore business with them if that happened to me
    Well I wouldn't go that far. Stuff Happens.

    I bought a brand new truck snow blade years back to put on the front of my 2320.
    Had to do two modifications to it...

    Shoes were out align. Had to cut the shoe bracket off and reweld it on.

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    Trip stops would hit 3/4" nuts. Heated them and bent them out of the way.

    Click image for larger version. 

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    Called the blade manufacturer, sent pictures, they sent me a $200 dollar check.
    Keith

    JD 2320, 200CX FEL/61" bucket , 46 BH/16" bucket, Artillian Forks, 72" Snow Blade, Landscape Rake, Ballast Box, PHD, The Wife
    BX42 Chipper, XUV 560 Gator, Z915B ZTrak

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    I reached out to John Davis, the After-Sale Manager at Curtis who was kind enough to offer and order a replacement set for me seeing the caster's were only 4 weeks old. Appreciate what he did here in making me whole and keeping the relationship in tact.

    Thank you John
    2017 JD 1025R TLB
    w/54" SnowBlower,52" Rotary Broom,Tektite Cab,BXpanded Backhoe Dolly,55AMP Alt,Block Heater,180 Thermo
    42" Pallet Forks, Artillian Casters, 3-PT Hitch w/iMatch Quick-Hitch & JD Ballast Box, Frontier SS1023B, Ken's Diff Pedal
    2000 JD 345 w/new 48C Deck & Brush Guard
    14 Bushel Hopper w/HP Power Flow, 40 Gal. Sprayer, 17P Cart
    Aerator/Drop Spreader, 80lb & 175lb Spreaders, Trac-Vac 580
    Front Mount & Tow De-Thatchers, Plug Aerator
    30" Mechanical Tiller, Billy Goat Blower

  9. The Following User Says Thank You to bsprtsgrp For This Useful Post:

    Kennyd (12-11-2017)

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    Senior GTT Super Slacker Gizmo2's Avatar
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    Quote Originally Posted by bsprtsgrp View Post
    I reached out to John Davis, the After-Sale Manager at Curtis who was kind enough to offer and order a replacement set for me seeing the caster's were only 4 weeks old. Appreciate what he did here in making me whole and keeping the relationship in tact.

    Thank you John
    Good for them, good for you.
    Levi, Marlin, Old Cajun and 2 others like this.
    Keith

    JD 2320, 200CX FEL/61" bucket , 46 BH/16" bucket, Artillian Forks, 72" Snow Blade, Landscape Rake, Ballast Box, PHD, The Wife
    BX42 Chipper, XUV 560 Gator, Z915B ZTrak

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    Old Pa-pa Old Cajun's Avatar
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    Good deal that they replaced, that weld doesn't even look like a good tack weld, very less a permanent weld.
    Marlin, raco232 and Robnik like this.
    Neil

    2019 4066R with cab (aka Cooterpiller), 2014 997 Z Trak
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  12. Top | #9

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    Thats more like it
    Marlin and Robnik like this.
    2016 John Deere 1025R
    60" MMM with Auto-Connect
    H120 Loader
    260 Backhoe
    Artillian 3000lb Fork Frame w/42" Forks & Backrest
    Ken's Differential Lock Pedal
    Ken's Bolt On Hooks
    Mower Deck Axle
    Edge Tamers

  13. Top | #10

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    Thats what Artillian should have done in the first place, there should have been no need for you to have to escalate the issue. Seems like quality and customer service are starting to go downhill at Artillian.
    Marlin likes this.

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