Debating ordering
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Thread: Debating ordering

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    Firemark's Avatar
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    Debating ordering

    After reading a lot of the threads about artillian, I donít understand their confusion with orders. It seems just about every order has a snafu, eg, doesnít show up, no one answers phone, email delayes etc. I feel their forks are the best but seeing an order thru is a PITA. How hard is it to take an order and I just ship it.i will probably wait till they get the bugs out and order then.
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    Drifterbike's Avatar
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    I understand when I ordered my dirverter kit it was 6 weeks to get it I had my grapple in 5 days and waited 5 more weeks to use it. So Sad.
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    2018 2038R 220R FEL, 72" Mower, Radial tires, wheel spacers, dual rear SVCs, CtA grapple, single point for FEL, 60" broom with front hitch;2018 1025R 54"auto connect, HDAP tires, Quick Hitch, Ballast Box, Etc...;1967 1020 3cylinder gas, #47 FEL, 72" Landpride Grooming Mower, 6ft box blade, For Sale(no Hurry); life Member NRA since 1974

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    I got my forks in 8 days. Did take 3 calls before I talked to a human but had good email communication the whole time.
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    I ordered my forks in January last year and got them within a week. This January (the 6th) I ordered the front hoe for them, got a confirmation email right away for the order stating I would get another email when they shipped.

    A week later still had not heard anything so I sent an email asking when they might ship. Got an email right back that it looked like they would ship this past Tuesday (15th). Obviously they did not, still have received nothing else, this is now 2 weeks since ordering.

    I wasn't too concerned the first week thinking maybe they had issues because of the bad weather. But this is unacceptable to me when a company does not let you know if there is going to be a delay, and does not do what it says with no explanation. It's a real shame what has happened to what was such a fine company.

    I will probably start trying to call them Monday.
    BigJim55, Robnik and PJR832 like this.
    It may be that your sole purpose in life is simply to serve as a warning to others.

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    Iím going to advocate just placing your order and doing whatever it takes to get the things you want from Artillian, the sooner you order the sooner youíll get them and be able to use them. Iím of the belief that once you start seeing the benefits of having these indispensable products that the ordering and delivery pains will be all but forgotten.

    Bite the bullet, order and roast the CC and once you get them youíll thank yourself you did.
    2004-L130

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    bmichael's Avatar
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    it took me about 2 weeks to get my products I didn't try calling about them but every time I e-mailed peter he responding quickly and he kept me informed on the status the whole way thru the order I was pleased with how quick I got them and the customer service I got from peter
    Kennyd and Superglidesport like this.
    brian
    2016 2032r, h130 fel, 62d mmm, ballast box, frontier box blade bb20065,jd I match quick hitch, frontier land plane lp1160, jd independent mower lift, kens bolt on hooks, artillian forks and front hoe bucket, r2 3" edge tamer tarter 6 foot land rake


    1989 jd 826 walk behind snow blower

  9. Top | #7
    rtgt's Avatar
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    I ordered a new frame for my 3039R last July.

    I used the online order. They e-mailed me a confirmation and a few days later it showed up.

    I got the frame before JD could get the backhoe, which held up taking delivery of the tractor.


    Every company has its glitches.

    You'll love the frame and forks. Even if you have to wait. They are worth it.
    dieselshadow and mark02tj like this.
    Taking the easy way is what makes rivers and men crooked.

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    I emailed them Nov 16th at 10pm on a Friday night. Got an email by 9am Monday. I had a quick question before I ordered.
    He was helpful. I ordered my diverter at lunch time that day(19th) on their website from my phone. It was shipped on the 21st and I received it that Friday, Saturday, or Monday. So by the 27th. I was pleased.

    It was a diverter for a 2018 2025r
    mark02tj and Herminator like this.
    LGM= Little Green Machine!!
    2018 2025TLB


    BB2048L Box blade.
    Imatch quick hitch
    AV20F grapple
    Artillian diverter kit
    3pt tractor receiver hitch
    LR2060L Landscape Rake
    LP1060L Land Plane
    Homemade quick attach forks . http://www.greentractortalk.com/foru...uild-soon.html
    *Please Lord give me the strength to add to this list when my wife isnít paying attention*

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