Got a call yesterday from someone whose freight shipment had indications of damage when they took delivery. As most of us aren't in the business of receiving shipments every day, we don't know to stop and question the situation. We might get into a mindset of anticipation and maybe a little bit of excitement that we're getting 'new stuff' and tend to overlook anything potentially negative in the situation. I've been there myself many times.
Unfortunately, once you sign for the shipment, the shipping company is more or less relieved of responsibility. And many drivers aren't going to be helpful to you because dealing with damaged freight is a hassle for them and they already have a tough job and a long day.
So, whenever you receive a shipment, try your best to stop and examine the shipment for damages. You can still accept questionable shipments, but make note on the receipt of the concerns in case you have to file a claim. Of course, if the shipment is obviously visibly damaged, it should be refused. Basically, once you sign for it, you own it and making any claim for damages is going to be a very uphill battle, as we are currently finding out.
Edit: Let me clarify that this is meant just as general advice for anyone receiving a shipment from anywhere. This isn't directly related to the current shipment in question, it is just some thoughts derived from it.