I called Chris at Artillian on Monday morning he answered the phone and all my questions. What a nice guy!!! Its so refreshing to deal with a company like his where the owner actually cares and you can talk with him. Its even better that I did not feel rushed off the phone because he is busy (They seem very busy with orders) he stayed on the line until he answered all my questions that I had. I look forward to taking delivery of my grapple, fangs, forks and diverter valve and providing a full review and update on here. Artillian seems like a great company and I may run up there to pick up the grapple just so I can thank him in person.