BigToolRack: Beefy rack and great customer service
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  • 5 Post By jermedic
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Thread: BigToolRack: Beefy rack and great customer service

  1. Top | #1

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    BigToolRack: Beefy rack and great customer service

    All,

    I've had the pleasure of just receiving my BigToolRack.

    My first impressions of this rack are how incredibly BEEFY it is. Fit and finish is EXCELLENT. It is made very heavy duty, and you have to see it in person to see just how much it can really hold. I plan on using this rack to help organize my shed and be a "mobile command center" on the back of my 1025R - the caster wheels add a whole extra dimension to its portability and usability.

    I got to find out early on just how incredible the customer service is - first of all, the president of the company himself answers questions about orders and also customer service on existing orders. I ordered a demo, but since they were out of stock and I was unaware, he shipped me a NEW assembled unit. I had a couple of shipping issues which he personally managed (I needed it sent to a different address).

    The freight company caused some damage and Tim at BTR's responsiveness and solutions to my concerns have been top-rate; I could tell from the beginning customer satisfaction is very high on his priority list. They actually have changed their shipping procedures as a result, to protect the product during shipment.

    This product should be on the back of every CUT and SCUT, and I can't wait to use it.

    jermedic
    Gizmo2, Bubber, mark02tj and 2 others like this.

  2. The Following 4 Users Say Thank You to jermedic For This Useful Post:

    Gizmo2 (02-20-2018), Kennyd (02-20-2018), mark02tj (02-19-2018), PJR832 (02-20-2018)

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  4. Top | #2

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    THANK YOU for posting this!! It's good to see a firsthand review.

    I've looked at the BTR since it was first introduced and thought what a cool concept it is. But it's just more than I can justify spending. You can tell that a ton of thought went into the design as there are a lot of little features on it that separate it from just being a "carry all". Putting the legs on it to bring it to a working height was great thinking!!

    Be sure to post your continuing impressions as you put it to use.

    I hope that Tim sells a lot more of these!
    '05 JD 3520 Open Station w/ 300CX FEL
    Grandpa's '52 Farmall Cub
    A couple of old Gravelys
    Help a Vet and his dog

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    coaltrain's Avatar
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    I was quite surprised (impressed) in another thread where I learned the shipping weight was 350#. Some real beefy stuff there for sure.

    I hope you plan on posting some pics!
    Drifterbike, PJR832 and bvbearcat like this.
    ~Stan~
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