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  1. Top | #41
    MacCool's Avatar
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    Quote Originally Posted by kylew View Post
    Agreed. Same with my BX trencher bucket.

    Oooh...look at them there purdy decals. Let's put this bucket and ripper to use and them decals will be laying in the trench (and they were).
    The decals in themselves mean nothing other than a potential representation of the attention to detail and pride in workmanship that that particular company has.
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  3. Top | #42

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    Personally, when I get a sticker on a piece of anything, I diligently peel it off and stick it on my toolbox.
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  4. Top | #43

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    Also disappointed in Bxpanded

    I purchased a BXpanded tooth bar and then later find out there is a 4 to 5 week lead time. I placed the order and my CC was also charged. I needed the tooth bar for a project and thatís when I discovered the long lead time. I canceled the order and then I ended purchasing HH tooth bar, even though it was more $$$. I received it within 5 days and the communication was great.

    I also agree they should stock up for the season and plan according. They should not charge until item is shipped or ready for shipment. They should also apply the decals properly and take pride in their product, unless they donít care. If i had received the order in that shape i would have complained and expected some kind of credit or return of product. My money does not grow on trees, so i expect a certain quality on investment.
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  6. Top | #44
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    Quote Originally Posted by dtg1026r View Post
    I purchased a BXpanded tooth bar and then later find out there is a 4 to 5 week lead time. I placed the order and my CC was also charged. I needed the tooth bar for a project and thatís when I discovered the long lead time. I canceled the order and then I ended purchasing HH tooth bar, even though it was more $$$. I received it within 5 days and the communication was great.

    I also agree they should stock up for the season and plan according. They should not charge until item is shipped or ready for shipment. They should also apply the decals properly and take pride in their product, unless they donít care. If i had received the order in that shape i would have complained and expected some kind of credit or return of product. My money does not grow on trees, so i expect a certain quality on investment.
    I don't understand the bolded above. I order tons of things online, from Amazon, Home Depot, and various other retailers. Every single thing I have ordered, and I mean everything, I am charged for when I place the order. Every time. Does the item ship instantly? Never, not once. It can be later same day, or within the next few days. Regardless of when the item ships, I have already been charged for, and have paid for that item when I placed the order.

    I do understand the point about communication. bxpanded should be alerting buyers of potential delays.
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  7. Top | #45

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    Also disappointed in Bxpanded

    The bold was a mistake, it did not show when I typed the message.

    Like you said most places charge when you place an order, unless it is something that is not going to ship for seversl weeks they will delay charging. In fact some online retailers even put a notice on site that states: "will not be charged until item ships".
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    3pt Receiver Hitch, JD Ballast Box w/ 700#'s

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    48" Everything Attachments XTreme Duty Box Blade & Pine Rake
    Woods/Speeco 3-Pt QH
    Heavy Hitch Bucket Tooth Bar,

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    2014 JD X324, 48" Deck w/7 Bushel Hopper, Blower Assembly & Power Flow Chute, Dump from Seat

  8. Top | #46
    WifeSaidOK's Avatar
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    Quote Originally Posted by dtg1026r View Post
    The bold was a mistake, it did not show when I typed the message.

    Like you said most places charge when you place an order, unless it is something that is not going to ship for seversl weeks they will delay charging. In fact some online retailers even put a notice on site that states: "will not be charged until item ships".
    Just to let you know, the I made the font bold in the quote to highlight the part that I was disagreeing with. Sorry for the confusion.
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  9. Top | #47

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    So I emailed the company and sent them the same photo I posted here. I sent the email on Sunday. I expressed that I was simply disappointed in the entire process with their company and the seemingly lack of care to the customer. I did not demand anything. I simply asked them if they truly thought the product that was sent to me was acceptable and how the entire sales process was handled.

    Crickets!

    They completely ignored me. Not even an email saying oh sorry you are disappointed we will take your concerns to heart and learn from them. NOTHING. This just completely solidifies my opinion of them. I am so glad I decided to get my tooth bar from Heavy Hitch instead. I was considering getting the Piranha toothbar from bxpanded but after my initial purchase issue I called Heavy Hitch and they were super great on the phone. And surprisingly, being in the metal fabrication business, they had the toothbar IN STOCK and it shipped the next day.

    Just one man's experience... take the info and do what you will.
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