I upgraded to a Android Motorola Droid Maxx 2 smart phone the first of the year. Things worked well until about a month ago when there was a system software update.
About 2 weeks ago, I could not hear people when they called. Also I could not hear voice mails that they left. I could hear voice mails that were left before the issue with me not being able to hear callers. That eliminated an internal speaker problem. I went into settings, the only change I made was to turn on video calling. That solved the problem then.
Last night we went out to dinner, I set the phone to vibrate. After I got home, I checked the phone & someone had called & left a voice mail. I could not hear the voice mail, but again I could hear older voice mails. I called the person back, I could not hear the phone ring & could not hear the person I called. They called right back, but I could not hear them. I called them back on a work phone & they stated they could hear me fine.
I did a Google search on this issue & found hundreds of complaint on this issue going back to 2010. Also there were hundreds of things to try, but not surefire solution.
I did find that in the search that if I use the external speaker, I can hear the caller & their voice mails.
This appears to me to be limited to phone calls.
I am about ready to go back to a flip phone. That is what the work phone is.
Anyone had this problem or have any idea on how to solve it?