Found a TV on Best buy at a sale price. I ordered it on line. The sale went through. On the day it was supposed to be delivered, I checked the order status & it showed the order was canceled. Did some research & I see the model I ordered is now at full price & sale price is gonzo. When I call them to find out why, the reps (I've called four times with the same result) tell me they don't know why & they will transfer my call into "Primary Support" but it never gets to Primary Support, it get's disconnected.
It's like going to the Emergency Room, but no one cares if you live or die because they just leave you out in the hallway. I never was sent an email or a call telling me the order was canceled. I then checked my credit card & found that they did not charge my card, but I do have an email receipt showing the order number & payment as being accepted. My wife is really upset over this & disappointed because she was saving her pennies for two years for a big TV. I'm not too upset over it because these stupid TV sales come & go monthly so I'm sure it will become available sooner or later. Besides where we live, the only thing we have is satellite service from a satellite launched back in 1980 & I'm in no hurry to watch images of people I don't know with nose hairs & wrinkles in UHD. What customer abuse these stores get away with.
As a kid I remember buying TV's radios, records, toaster's & blender's from the local TV & appliance shop on main street. Independently owned & always a red carpet rolled out for the customer. Now I have to live with an upset wife until I straighten this out. And as you all know, if the wife ain't happy, no one else is happy.