Reasonable Expectations
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    xcopterdoc's Avatar
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    Reasonable Expectations

    A while back I wrote a series of posts on the dealer experience. This series will go more in depth on both sides of what to expect from your dealer and what we would like to expect from you, in order to make your purchase and service the best we can provide.
    So.. I will start by providing a lil info on myself and my dealer group.
    I am 59 yrs young. Been turning wrenches for pay of some sort since I was 14. I am a 3rd generation wrench turner. Even during my 20 yrs wrenching on Army helicopters, I always did side work. Trucks, cars, AMF pinsetting machines for bowling alleys, ultralight aircraft up to Boeing 737s. I went to Emery Riddle University with a hope of going into crash investigation. Well.. That didnt happen. So after Army retirement I went to work at a contruction equipment rental company with my old Army crew buddy and here I am. No regrets.
    My dealer group has over 40 locations in the Carolinas, Va and SC. The location where I work at was a very successful Mom and Pop store. Our current store mgr is the prior owner and has been for several years. Avg employee time is hard to figure.. But we have over 75% with 15 yrs or more. At least 6 with over 25yrs at this location. I am at 12 yrs with 2 Deere dealer groups.
    So.. Thats that. Next post I think I will touch on the subject of dealer buy outs of the small guys by the big guys. What it means to you and how it effects the employees.
    If you all are game to listening, I'm game to posting.. If not.. I'll let it ride.


    Sent from my LGL52VL using Tapatalk

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    raco232's Avatar
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    Ńh

    I’ll tag along and listen to ya!
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    Gene

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    Oscar Leroy's Avatar
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    I'm very interested to hear what you have to say. Your dealer in North Wilkesboro is fairly close to my land where my tractor lives, and you guys will probably be who I use for all my service that I don't try to take care of myself. I'd love to hear your take on all sorts of things dealer-related.

    In addition, I'd just be interested in learning more about how the dealers work. I said when I first bought my tractor that tractor buying is unlike anything I have ever experienced. If I custom order a car, I'd expect to have to wait. But having to wait months and months as I have heard some people do for their tractor to arrive, I just don't get that. Why does it sometimes take so long to get a tractor. If you have any insights into that, at some point I'd love to hear them.

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    ddinham's Avatar
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    Quote Originally Posted by Oscar Leroy View Post
    I'm very interested to hear what you have to say. Your dealer in North Wilkesboro is fairly close to my land where my tractor lives, and you guys will probably be who I use for all my service that I don't try to take care of myself. I'd love to hear your take on all sorts of things dealer-related.

    In addition, I'd just be interested in learning more about how the dealers work. I said when I first bought my tractor that tractor buying is unlike anything I have ever experienced. If I custom order a car, I'd expect to have to wait. But having to wait months and months as I have heard some people do for their tractor to arrive, I just don't get that. Why does it sometimes take so long to get a tractor. If you have any insights into that, at some point I'd love to hear them.

    Business is so good they cannot keep up with the demand.

    When I bought my 1025R, they had them in stock, but with R4 tires and I wanted R3 tires. 3 weeks later, I had my tractor with R3 tires as they just ordered it in like that, rather than switch tires on an existing unit.

    Dave
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    Doug's Avatar
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    Can't wait to hear the story!

    Doug
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    BigJim55's Avatar
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    i'm game to--so story on
    jim

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    DRobinson's Avatar
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    Great idea, xcopterdoc. You put out good information. Keep up the good free work.
    Don

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    Senior GTT Super Slacker Gizmo2's Avatar
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    I'm all ears xcopterdoc.
    Keith

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    Looking forward to seeing your insights.
    Seems your posts always are on point and interesting
    2009 JD 2305 w/ Femco folding ROPS,Power Beyond Kit, KBOH, 54"MMM, 47" Snowblower, 200CX Loader w/ BB, Powerhorse 12 ton Logsplitter and King Kutter tool carrier and 17P kart
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