Value of Dealer Relations
Results 1 to 5 of 5
Like Tree33Likes
  • 8 Post By machineryman
  • 12 Post By xcopterdoc
  • 5 Post By Gizmo2
  • 5 Post By dieselshadow
  • 3 Post By J3 Driver

Thread: Value of Dealer Relations

  1. Top | #1

    Join Date
    Jun 2015
    Last Online
    Today @ 08:32 PM
    Hartford, Ky
    Thanked 30 Times in 23 Posts

    Value of Dealer Relations

    Many of us think of good relations with our John Deere dealer but other dealers relations are also as important. I have a small equipment dealer I've used over the years and since I down graded tractor nice grader blade 7' is a little too wide. I had purchased a new box blade from the dealer and presented the issue as he had some 6' blades on hand. Rather than get rid of my Green color blade, I questioned if he would trade lowers. My unit is about 4 years old but without any damages. He suggested a $25 fee for his man to change out on a 6' at this lot. Obviously he may have a call for the 7'. I thought this was very accommodating and will be back to him for other items. He's brand neutral similar to other merchants on this and other sites. I'm just pointing out the value of good customer dealer relations.
    Gizmo2, DRobinson, OxPath and 5 others like this.

  2. Remove Advertisements

  3. Top | #2
    xcopterdoc's Avatar
    Join Date
    Jan 2012
    Last Online
    Today @ 12:57 PM
    Thanked 863 Times in 330 Posts
    That was a win win. Not many dealers would have done that.
    On a side note, I had a local farmer bring in his x series mower. I did a trans reseal and put a traction drive belt on it. He gets it home and he calls back and says the PTO wont come on. We offered to come get it, he refused and said he will haul it back. OK.. it comes back in.. I look it over and saw I didnt plug the PTO clutch harness back in. Rookie mistake. So I fixed it while he waited. Went into the customer area and owned up to what happened. He wasnt mad. Then I asked him if he had a minute and escorted him to the show room. I asked him to pick out a new JD hat. Told him it was my treat. He picked one out and I had the parts guy put it on my acct. Stuff happens.. own up, step up, gain a customer for life.
    Kennyd, Gizmo2, DRobinson and 9 others like this.

  4. The Following User Says Thank You to xcopterdoc For This Useful Post:

    Gizmo2 (02-21-2019)

  5. Top | #3
    Senior GTT Super Slacker Gizmo2's Avatar
    Join Date
    Jan 2011
    Last Online
    Today @ 04:11 PM
    New York
    Thanked 3,947 Times in 2,910 Posts
    I'd be afraid to guess how many hats I've take out of my dealership. I only take one when I really need one and always ask the owner first. If the owner isn't there I don't grab one.
    31 years and counting. My dealer has been good to me but I feel I've also been good to him. You know, the two way street thing.

    JD 2320, 200CX FEL/61" bucket , 46 BH/16" bucket, Artillian Forks, 72" Snow Blade, Landscape Rake, Ballast Box, PHD, The Wife
    BX42 Chipper, XUV 560 Gator, Z915B ZTrak

  6. Remove Advertisements

  7. Top | #4
    Keeper of the GTT Cookies dieselshadow's Avatar
    Join Date
    Nov 2011
    Last Online
    Today @ 05:39 PM
    Joelton TN
    Thanked 4,287 Times in 2,579 Posts
    That’s being a responsible customer Giz. I subscribe to the same theory. Treat others how you’d like to be treated.

    Somewhere that was made famous.....
    Gizmo2, DRobinson, MDrew and 2 others like this.
    - Jason Rules, Policies, and Terms of Use

    Subscribe to dieselshadowman on YouTube

    2720 w/ 200CX FEL
    , Ken's weld-on hooks, Fit Rite Hydraulics Top and Tilt kit, Artillian forks.
    1954 60 - getting full restoration, 1964
    110 round fender in the shop for crustoration
    Ferris IS3200Zzero turn mower

  8. Top | #5
    J3 Driver's Avatar
    Join Date
    Jan 2011
    Last Online
    Today @ 09:15 PM
    West of Carlisle PA, At the base of the Mountains
    Thanked 428 Times in 245 Posts
    In have two - three places I got for tractor parts.

    JD is almost always the local dealership. They treat me well. I rider the parts online and have them shipped to the dealership. Back when I was having trouble with my F525 they would let me bother the service techs to ask a few questions. The help was invaluable.

    For the kids cub I go to TM tractor and Messick’s for parts.

    And for work in the cub when I can’t figure stuff out (the touch control kicked my but) i take it to a local Mennonite gentleman that specializes in IH. A rate of 30 bucks an hour plus cost for parts. He also doesn’t mind when I call with a question or two.

    Treat your local guys well and they will do the same for you.

    Which reminds me I need to order a service kit for the gator.

    Sent from my iPhone using Tapatalk Pro
    1998 955, 70A Loader, 54 Blade, 72 Deck
    1995 F525
    1957 Farmall Cub - Technically belongs to my son.

    If it ain't broke, You're not trying. - Red Green

  9. Remove Advertisements

Similar Threads

  1. Replies: 15
    Last Post: 01-11-2016, 05:09 AM
  2. Best value in garden tiller?
    By wyobohunter in forum Sub Compact Utility Tractors (SCUT)
    Replies: 16
    Last Post: 04-09-2013, 12:27 AM
  3. JD 420 Value
    By NE Pa JD in forum Vintage Lawn & Garden Tractors
    Replies: 9
    Last Post: 07-01-2012, 11:56 AM
  4. What is the Value of the John Deere Toplink
    By sweettractors in forum Johnny Poppers
    Replies: 2
    Last Post: 12-17-2010, 07:16 AM


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts