Customer comes in with recently purchased 1025R with MCS. States that the "blower" is not picking up grass. States that he needs it fixed NOW!
Gave it a quick look over. Chute is completely clogged at the power flow intake at the deck with heavy wet grass. Under deck is so clogged there is only room for the blades to turn.
Before we could even call him he comes back in and is raising heck. I still had the unit on the lift. The service writer called me up to talk to him. I walked him out and showed him the issue. He was amazed!
After talking to him I found part of the issue. He was removing the chute tube, cutting the wet grass, then reinstalling the chute trying to bag wet grass. Why would u do that?
Bottom line he cussed the MCS.. Cussed us and refused to pay the diag fee. He got it back for free. We ate the diag labor.
Just another day.
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