Something bad going on with Green Farm Parts?
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    Something bad going on with Green Farm Parts?

    I placed an order with GFP last Tuesday. By Friday it had still not shipped (in-stock items) so I e-mailed them. No response by mid-afternoon today (Monday). I tried to call them but there was no answer. Anyone know if there is something weird going on there? Anyone have a successful order placed/fulfilled in the last week or so? This is not acceptable service...

    Rob
    2016 x758 w/60" HC mower, 54" snowblower, MC519 bagger
    2010 2520 w/61" H130 loader, TA 42" forks, KK 60" Pro tiller, iMatch quick hitch, KK middle buster
    1996 345 - Traded
    Other toys: Stihl BR600 backpack blower; McCulloch chainsaws: 10-10S, 700, 805, 10-10; JD trimmer

    2520:__________________________x758:__________________________Faithful 345:___________________

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    tj1
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    Quote Originally Posted by BigBlue View Post
    I placed an order with GFP last Tuesday. By Friday it had still not shipped (in-stock items) so I e-mailed them. No response by mid-afternoon today (Monday). I tried to call them but there was no answer. Anyone know if there is something weird going on there? Anyone have a successful order placed/fulfilled in the last week or so? This is not acceptable service...

    Rob
    I ordered a week or so ago and got my order in super time, again... Maybe on vacation? Look for Jeff and send him a pm..
    keefus and PJR832 like this.
    Jeff

    X 738 4X4/ 54" mower deck, 47" two stage snow thrower/ linear actuator spout control, Curtis hard side cab/heater, JD roof top LED work lights, Curtis fuse block, rear roof light connected to dash light switch and reverse lights, additional 20amp alternator, Curtis fast Cast 2000 sander custom fitted to tractor/ vibrator for use with dry sand, Kubota L39 TLB, JD 450 E dozer, Husky 18 horse/ 48" mower deck/Berco 42" two stage snow thrower/Berco soft side cab, Kubota RTV500-H.

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    ddinham's Avatar
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    I placed an order with them on 8/14. Just got notified today that it shipped.

    Dave
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    I kept calling this afternoon and (of course, shortly after posting this) they finally answered. They say it "should ship out today". Hopefully that is the case.

    Cause was given as "everything was in stock when you ordered but when we went to pull it there was an item missing that we had to get from another store." OK, sometimes crap happens. I wish with a delay of this size they would have e-mailed me something so I knew what was up.

    Rob
    Levi, keefus, flyweight and 3 others like this.
    2016 x758 w/60" HC mower, 54" snowblower, MC519 bagger
    2010 2520 w/61" H130 loader, TA 42" forks, KK 60" Pro tiller, iMatch quick hitch, KK middle buster
    1996 345 - Traded
    Other toys: Stihl BR600 backpack blower; McCulloch chainsaws: 10-10S, 700, 805, 10-10; JD trimmer

    2520:__________________________x758:__________________________Faithful 345:___________________

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    Stuff happens, but good communication bridges a lot. Personally, I place more value on good communication than I do price or quick shipping.
    rtgt, rydplrs, Levi and 7 others like this.
    Romans 1:16 "For I am not ashamed of the gospel of Christ..."

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    Quote Originally Posted by hodge View Post
    Stuff happens, but good communication bridges a lot. Personally, I place more value on good communication than I do price or quick shipping.
    Indeed. Even if they would have responded within 24 hours to my e-mail or answered the phone today during my first few call attempts it would have been a better experience and I could forgive them for not letting me know proactively about the delayed shipping.

    Rob
    Levi, keefus, flyweight and 3 others like this.
    2016 x758 w/60" HC mower, 54" snowblower, MC519 bagger
    2010 2520 w/61" H130 loader, TA 42" forks, KK 60" Pro tiller, iMatch quick hitch, KK middle buster
    1996 345 - Traded
    Other toys: Stihl BR600 backpack blower; McCulloch chainsaws: 10-10S, 700, 805, 10-10; JD trimmer

    2520:__________________________x758:__________________________Faithful 345:___________________

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    johnH123's Avatar
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    Every once and a while, something gets messed up with their credit card processing system. Try emailing them.

    You are not alone, this has happened to me several times in the past.
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    Quote Originally Posted by johnH123 View Post
    Every once and a while, something gets messed up with their credit card processing system. Try emailing them.

    You are not alone, this has happened to me several times in the past.
    You may have missed a few details above. I did e-mail them and they never replied. And the issue turned out to be an inventory problem.

    And then they assured me it "was on the rollers getting ready to ship today" and that I'd get an e-mail with a tracking number yesterday. But it never happened. I think I'm using another supplier in the future.

    Rob
    2016 x758 w/60" HC mower, 54" snowblower, MC519 bagger
    2010 2520 w/61" H130 loader, TA 42" forks, KK 60" Pro tiller, iMatch quick hitch, KK middle buster
    1996 345 - Traded
    Other toys: Stihl BR600 backpack blower; McCulloch chainsaws: 10-10S, 700, 805, 10-10; JD trimmer

    2520:__________________________x758:__________________________Faithful 345:___________________

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    tj1
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    Quote Originally Posted by BigBlue View Post
    You may have missed a few details above. I did e-mail them and they never replied. And the issue turned out to be an inventory problem.

    And then they assured me it "was on the rollers getting ready to ship today" and that I'd get an e-mail with a tracking number yesterday. But it never happened. I think I'm using another supplier in the future.

    Rob
    Rob,
    You should really PM jeff and let him know your plight. I know I would. I never had an issue with them at all (after literally 10's of purchases) so I can't Feel your pain, but I can understand it. If that's how they are doing business at times it's a good way to loose customers...
    flyweight likes this.
    Jeff

    X 738 4X4/ 54" mower deck, 47" two stage snow thrower/ linear actuator spout control, Curtis hard side cab/heater, JD roof top LED work lights, Curtis fuse block, rear roof light connected to dash light switch and reverse lights, additional 20amp alternator, Curtis fast Cast 2000 sander custom fitted to tractor/ vibrator for use with dry sand, Kubota L39 TLB, JD 450 E dozer, Husky 18 horse/ 48" mower deck/Berco 42" two stage snow thrower/Berco soft side cab, Kubota RTV500-H.

  12. Top | #10

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    Quote Originally Posted by tj1 View Post
    Rob,
    You should really PM jeff and let him know your plight. I know I would. I never had an issue with them at all (after literally 10's of purchases) so I can't Feel your pain, but I can understand it. If that's how they are doing business at times it's a good way to loose customers...
    Sorry, I'm not aware of who Jeff is? I assume someone associated with GFP, but I don't know any actual names or user IDs.

    Rob

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