Happy Halloween everyone! I just wanted to share a "spoooooky" customer review we received last night and provide a little info. First of all, the review..........
This throttle position sensor cost almost $150.00. I went to install it this weekend and it's bad. As you turn the input you can hear parts inside it grinding and crunching. I look up online how to do a return and it says they wont accept it because it's an electrical part. Wasted $150.00 Lesson learned. I'll do my business locally from now on. Must be nice to not have to stand behind your merchandise. What a racket!
At first I read this and I was miffed. Because we all know in this electronic age how things can spread like wildfire and I knew this had little merit. I quickly responded to the customer (repeat customer mind you) that this was the first we had heard there was a problem and while electrical items are generally non-returnable, this was not the case as this part was well within the John Deere parts warranty period. That's the point of this thread. As a consumer you have rights and should know about the John Deere Parts Warranty https://www.greenfarmparts.com/v/vsp...s_warranty.pdf. It is the same on most every part except for engines and some other components. And, beyond that......if you think you've been treated unfairly because of a defective product, then ask your dealer to put you in touch with John Deere's home office or their territory manager.
As a side note (and I had to chuckle just a bit), although this customer was a repeat customer with us, this was the first and only time he has ever filled out one of our reviews. It is absolutely true that more people will tell folks about a bad (or perceived bad) experience than a good one.