Great Customer Service - Green Farm Parts.
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Thread: Great Customer Service - Green Farm Parts.

  1. Top | #1

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    Great Customer Service - Green Farm Parts.

    Just a few days ago, with my GTT discount, I ordered several oil filters and some other items. Within just a few days, I received my order, but unfortunately two filters were dented.

    A short note e-mailed to Green Farm Parts resulted in the filters being replaced, no questions, no costs. Today I received the replacement filters.

    My hat's off to Green Farm Parts for Great Customer Service.
    George
    Smithville, TEXAS

    1960 JD 430
    2010 Kawasaki Mule
    2014 X304 Lawn Tractor
    2018 4044M, 400E Loader
    Frontier Mower RC2072
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    raco232's Avatar
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    Good to hear that they replaced the two filters. I would expect any vendor to do that. Did you expect anything less?
    BigJim55 and Marlin like this.
    2012 JD2520 R4's.
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    jgayman's Avatar
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    Quote Originally Posted by raco232 View Post
    Good to hear that they replaced the two filters. I would expect any vendor to do that. Did you expect anything less?
    True... but reality doesn't always match expectation. A lot of places would expect you to return the defective filters first.
    BigJim55 likes this.
    2012 2720 -- 200CX Loader -- 54" Quick Attach Snow Blower -- Frontier LR5060 Rake -- Land Pride RB1660 Blade (Hydraulic Angle) -- Artillian 42" Forks -- Ken's Bolt on Grab Hooks -- Fit Rite Hydraulic top-link -- 2013 X500 for mowing duties

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    GreenFarmParts's Avatar
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    Quote Originally Posted by GKofTX View Post
    Just a few days ago, with my GTT discount, I ordered several oil filters and some other items. Within just a few days, I received my order, but unfortunately two filters were dented.

    A short note e-mailed to Green Farm Parts resulted in the filters being replaced, no questions, no costs. Today I received the replacement filters.

    My hat's off to Green Farm Parts for Great Customer Service.
    Glad to see your post, we appreciate the kind words, we always try to take the best care of our customers that we can. We appreciate your business and look forward to future orders.

    Jason
    Green Farm Parts
    John Deere Parts, Accessories & Lifestyle Products
    Call us toll free at (877) 620-6070
    Email us: [email protected]

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    Superglidesport's Avatar
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    I've also had great experiences with Green Farm Parts. Always very quick service.

    In one case they went above & beyond to quickly rectify a problem that was not their fault.
    John Deere 3320
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    GreenFarmParts (10-10-2018)

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    anyone contacted Greenfarmparts this week?

    I tried to place an order on their website on monday, thought it went through then never received a confirmation or an email from PayPal. Tried their contact screen on their website, no reply, tried emailing their info address, no reply. Left a voicemail, no reply. All yesterday last night and today the phone number is a fast busy.







    Quote Originally Posted by Superglidesport View Post
    I've also had great experiences with Green Farm Parts. Always very quick service.

    In one case they went above & beyond to quickly rectify a problem that was not their fault.

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    Sergeant's Avatar
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    Quote Originally Posted by willyskis View Post
    I tried to place an order on their website on monday, thought it went through then never received a confirmation or an email from PayPal. Tried their contact screen on their website, no reply, tried emailing their info address, no reply. Left a voicemail, no reply. All yesterday last night and today the phone number is a fast busy.
    Probably a Back Log because of Veterans day Observed Monday
    John Deere Models: 2025RTLB(Gen 2),X748,GX335,140H3,112SF,110RF,Sabre 1542,TX Gator
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  12. Top | #8

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    was finally able to get through by phone yesterday afternoon, turns out they were open on monday, and no reasons were given for a lack of reply.

    The person i spoke to was quite nice and helpful so that part of the experience was great. The systems in place to expedite communication might need a bit of tweaking.

    Sounds like my experience was an anomaly, looking forward to my vertical exhaust kit


    Quote Originally Posted by Sergeant View Post
    Probably a Back Log because of Veterans day Observed Monday
    BigJim55 likes this.

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    EDIT: You know, I just realized that I am responding to a post from last month. I'll create a new thread (HERE) to describe my 2/5 star customer service experience.
    Last edited by Traction; 11-16-2018 at 12:05 PM.

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