I needed part for my 2030 and to make the $49 free shipping I also ordered parts for x485.
One item I wanted two of. I changed the number by deleting the quanity in the cart from 1 and entering 2. Then I checked checkout. I did not notice it had reverted back to 1.
I emailed GFP and got no reply. I replied to their conformation email, no reply, I again emailed and got no reply.
Then Jason sent an email saying my order had some shipping delays, any concerns email him. I replied, and told him about my order not updating quanity and maybe even my fault for not hitting "update" (the circle arrow by the forward and back arrows on my computer, not their website).
He replied just reorder and gave me a code for free shipping. Being "cheap" I asked if I would still get the GTT discount. He replied back the system could not support two discounts, so just order with the GTT coupon code, then email him the order number he would manually refund the shipping.
Great customer service! Thank you Jason!