A small process issue.
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    RandyM's Avatar
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    A small process issue.

    I am a customer of GFP and they are a very good to do business with. They process your order quickly and the staff are very friendly and helpful. I LOVE the frequent sales and specials. But here is my one small issue, the order really needs to contain a packing slip. My last order had two substituted parts (Deere's part number change) and one on backorder. It would have been really nice to know just from a packing slip that is what was done. It would have really saved me a couple of phone calls and the time wasted not knowing the situation. Granted in the end I did find out all the details, I am just saying that would be nice to know without the extra hassle. Maybe a little something to improve upon GFP.

    Keep up the good work.
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    John Deere 1025R TLB's Avatar
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    Quote Originally Posted by RandyM View Post
    I am a customer of GFP and they are a very good to do business with. They process your order quickly and the staff are very friendly and helpful. I LOVE the frequent sales and specials. But here is my one small issue, the order really needs to contain a packing slip. My last order had two substituted parts (Deere's part number change) and one on backorder. It would have been really nice to know just from a packing slip that is what was done. It would have really saved me a couple of phone calls and the time wasted not knowing the situation. Granted in the end I did find out all the details, I am just saying that would be nice to know without the extra hassle. Maybe a little something to improve upon GFP.

    Keep up the good work.
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    GreenFarmParts's Avatar
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    Thanks for the note. We used to include a packing slip, but went away from packing slips about a year ago in order to reduce paper waste. That is why we encourage everyone to place their order online so they have an invoice copy which doubles as a packing list.
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    RandyM's Avatar
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    Quote Originally Posted by GreenFarmParts View Post
    Thanks for the note. We used to include a packing slip, but went away from packing slips about a year ago in order to reduce paper waste. That is why we encourage everyone to place their order online so they have an invoice copy which doubles as a packing list.
    That is OK too, but your confirmation e-mail still does not list part number substitutions or back orders. Hence my confusion and waste of time. Now, it may just be me but, I don't see any paper savings as now I am printing the e-mail.
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    Quote Originally Posted by RandyM View Post
    ... confirmation e-mail still does not list part number substitutions or back orders.
    It might also be worth pointing out that checking status of my order on the site doesn't actually communicate this, either. At least, I was confused to have not received the manuals I ordered with the rest of my shipment: my account said everything was shipped. An email quickly answered that they would be shipped separately and I should expect them in a few weeks (and they arrived just as expected), but it was confusing that the account/order info didn't seem to communicate any of that.
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    1025R TLB with the 53" loader bucket and 12" backhoe bucket, 54" mower deck (no AutoConnect!), 54" snowblower, 647 tiller, and a ballast box. Fitted an RIO override, added several KBOGH products (a pair of hooks on the loader bucket, a clevis mount to the backhoe, and the diff lock pedal), a GoPro mount on top of the ROPS, R2 Manufacturing 2x 4" Edge Tamers and Edge Extenders. What next?

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    GreenFarmParts's Avatar
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    Quote Originally Posted by RandyM View Post
    That is OK too, but your confirmation e-mail still does not list part number substitutions or back orders. Hence my confusion and waste of time. Now, it may just be me but, I don't see any paper savings as now I am printing the e-mail.
    Unfortunately, with thousands of substitution part numbers, it is impossible to keep these all current as a new list comes from Deere every month. While most of these parts come with a price increase (some very dramatic), we honor the original price for the 'old' part number. If something is completely out of whack and the new list is below the old cost, we will contact you to see how you wish to proceed. I guess we thought the 5% GTT discount would more than make up for a piece of paper that has to be printed at home?? We appreciate the feedback!
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    GreenFarmParts's Avatar
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    Quote Originally Posted by danwolfgang View Post
    It might also be worth pointing out that checking status of my order on the site doesn't actually communicate this, either. At least, I was confused to have not received the manuals I ordered with the rest of my shipment: my account said everything was shipped. An email quickly answered that they would be shipped separately and I should expect them in a few weeks (and they arrived just as expected), but it was confusing that the account/order info didn't seem to communicate any of that.
    Thanks for the feedback. Our site states that manuals typically take 2-3 weeks to ship: John Deere Manuals and Parts Catalog at Discount Prices

    Each listing should also state the same under the free shipping icon: John Deere Electronic Document TM107119CD
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    RandyM's Avatar
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    Quote Originally Posted by GreenFarmParts View Post
    Unfortunately, with thousands of substitution part numbers, it is impossible to keep these all current as a new list comes from Deere every month. While most of these parts come with a price increase (some very dramatic), we honor the original price for the 'old' part number. If something is completely out of whack and the new list is below the old cost, we will contact you to see how you wish to proceed. I guess we thought the 5% GTT discount would more than make up for a piece of paper that has to be printed at home?? We appreciate the feedback!
    Don't get me wrong, I very much appreciate your discount to the GTT members. And the shipping label thing I can live with.

    What you are telling me is that you know the substitute part number and it is not practical from a business stand point to list it on my e-mail invoice?

    But, understand my point of view. I receive an order, items are backordered, items are substituted, and now it is up to me to call you and find out that something is backordered or just missed. And, it is up to me to either call you to fine out that something was substituted or you filled the order improperly or I need to log on to JDParts and find out it was substituted if I am get lucky. I have found that the substitutes are listed in all places on the site. I really prefer buying from you for the convenience and savings. I am just struggling over this very important detail. My last order contained a dozen different line items that I had to sort through and this really adds to the confusion. I wouldn't even have to bother your fine staff if the information was on the e-mail invoice. Sorry for the rant, I feel better now. Keep up the good work.
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    Randy __________________________________________________ ___ Be Safe!

    2009 - 2305 w/62 MMM **** 2008 - 2520 w/72 MMM **** 200CX w/49 bucket
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    60 Gallon Demco Sprayer *** 60 Broom ** BB2060 Box Blade**SS2036B Spreader
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    Quote Originally Posted by GreenFarmParts View Post
    Thanks for the feedback. Our site states that manuals typically take 2-3 weeks to ship: John Deere Manuals and Parts Catalog at Discount Prices

    Each listing should also state the same under the free shipping icon: John Deere Electronic Document TM107119CD

    I don't think those portions of the site site is what is causing the confusion. I had this discussion with you folks back 6 or 8 months ago when I placed and order that included a manual as well. I got my package and the manual wasn't in it.

    The confusion comes from looking at your order status and seeing that an entire order is listed as "Shipped" when only part of it is actually shipped. Back when I called and questioned this, your reps told me that your system doesn't have a "partial shipment" option as many other sites have.

    Pretty much everywhere else I shop online, if an order is split, you get "Item A shipped, Item B is pending". That's what confuses people. They see "Shipped" and assume it means the entire thing shipped.
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    Quote Originally Posted by JimR View Post
    I don't think those portions of the site site is what is causing the confusion. I had this discussion with you folks back 6 or 8 months ago when I placed and order that included a manual as well. I got my package and the manual wasn't in it.

    The confusion comes from looking at your order status and seeing that an entire order is listed as "Shipped" when only part of it is actually shipped. Back when I called and questioned this, your reps told me that your system doesn't have a "partial shipment" option as many other sites have.

    Pretty much everywhere else I shop online, if an order is split, you get "Item A shipped, Item B is pending". That's what confuses people. They see "Shipped" and assume it means the entire thing shipped.
    Yep, JimR's got the process I experienced just a few weeks ago exactly right. I understood that the manual was expected to ship in 2-3 weeks when I ordered it, however I would expect my order status to be a more precise description of my order -- when it said "shipped" I assumed that GFP must have received a shipment of manuals and were able to include one with my order.

    My apologies to RandyM for highjacking his thread, but I see both of our problems as similar, in communication of order status/shipment information.
    RandyM, BigJim55 and Marlin like this.
    1025R TLB with the 53" loader bucket and 12" backhoe bucket, 54" mower deck (no AutoConnect!), 54" snowblower, 647 tiller, and a ballast box. Fitted an RIO override, added several KBOGH products (a pair of hooks on the loader bucket, a clevis mount to the backhoe, and the diff lock pedal), a GoPro mount on top of the ROPS, R2 Manufacturing 2x 4" Edge Tamers and Edge Extenders. What next?

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