I purchased a JD 3038E Combo Package on February 3, 2017. I wanted to add the FRONTIER medium-duty LR2172 landscape rake to the package. The salesman told me that I did not need the LR2172 and said that the standard-duty LR2072 would be all I ever needed. On February 4, I used the 3038E and LR2072 for the first time. Within 2 hours the arms were bending and twisting causing the middle tines to run deeper than the end tines. On February 6, I contacted my salesman and discussed my problem. He said he would see what he could do for me. Two weeks went by with no contact from the salesman. I went by the store and took him pictures of the twisted arm on the rake. I told the salesman that the tines should bend or break before the attachment arm bent. The LR2072 has no support on the angle steel arm where the tines attach. The salesman said that he could turn it in on my insurance policy, pay a $500 deductible and that he would cut me a deal on a stronger rake. I told the salesman that I originally wanted the heavier rake but was talked out of it. I told the salesman that they should make it good. I felt that it should be a warranty claim. I would not have had a problem if it was covered under warranty and would have been willing to pay the difference between the heavier rake.
I sent JD Customer Care an email describing my problem. JD Customer Care got in touch with me within 3 days. Unfortunately, JD CC will do nothing about the problem. JD CC told me that they had talked to the salesman. I was told that the dealer had a couple of LR50 Series rakes. JD CC told me to call the dealer and try to get something worked out. JD CC said that I would be responsible for the $500 deductible. NOT A DEAL FOR ME!!!! I told the salesman and JD CC before I would pay a $500 deductible, I would use that money to buy a better quality product.
I am looking at EVERYTHING ATTACHMENTS 72" XTREME V3.0 Landscape Rake. It is a heavy-duty rake. Arms are made with 3/8" channel steel, reinforced with 3" square tubing with 3/8" thick vertical end plates. List price is cheaper than the LR2072. Free shipping also. I wish I had known of this product before I bought the "Green Junk" made with 5/16" angle iron.