BIGTOOLRACK: Beefy and AWESOME Customer Service
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  • 7 Post By jermedic
  • 1 Post By GWT3046r

Thread: BIGTOOLRACK: Beefy and AWESOME Customer Service

  1. Top | #1

    Join Date
    Jun 2013
    Last Online
    Yesterday @ 03:43 PM
    Upstate NY
    Thanked 18 Times in 12 Posts

    BIGTOOLRACK: Beefy and AWESOME Customer Service


    I've had the pleasure of just receiving my BigToolRack.

    My first impressions of this rack are how incredibly BEEFY it is. Fit and finish is EXCELLENT. It is made very heavy duty, and you have to see it in person to see just how much it can really hold. I plan on using this rack to help organize my shed and be a "mobile command center" on the back of my 1025R - the caster wheels add a whole extra dimension to its portability and usability.

    I got to find out early on just how incredible the customer service is - first of all, the president of the company himself answers questions about orders and also customer service on existing orders. I ordered a demo, but since they were out of stock and I was unaware, he shipped me a NEW assembled unit. I had a couple of shipping issues which he personally managed (I needed it sent to a different address).

    The freight company caused some damage and Tim at BTR's responsiveness and solutions to my concerns have been top-rate; I could tell from the beginning customer satisfaction is very high on his priority list. They actually have changed their shipping procedures as a result, to protect the product during shipment.

    This product should be on the back of every CUT and SCUT, and I can't wait to use it.


  2. The Following 2 Users Say Thank You to jermedic For This Useful Post:

    dieselshadow (02-19-2018), Kennyd (02-19-2018)

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  4. Top | #2

    Join Date
    Jan 2018
    Last Online
    01-06-2019 @ 08:14 AM
    Kalamazoo, MI
    Thanked 88 Times in 71 Posts
    Wow, that is awesome! I feel good just reading that review, haha! Glad to see there's some companies out there that still go the extra mile!
    Yank likes this.

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