I am angry with my new JD today
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    I am angry with my new JD today

    Went out to use my new JD X354 to cut a very long lawn after all the rain we have had and guess what? 14.5 hours of use and the drive belt for the deck was off and totally jammed under one of the pulleys. I was fine last time I used it. I tried to get the pulley off to get the belt out but no luck. The nuts were so tight I could not budge them. JD dealer coming tomorrow. That's good service for this time of year. The must be very busy but it is a new tractor I purchased from them.
    John Deere X354 with All Wheel Steering 2017

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    356
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    Glad to hear they are taking care of it. My new JD3025E was turning black...as the paint was peeling off. JD is out today putting a new hood on the tractor. Good service, but frustrating to have new equipment that does not work. At least you'll be able to see how the X354 performs on a VERY very long lawn.
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    Make sure the nuts aren't left-handed. You can turn a left-handed nut counter-clockwise all day long and never get it to break free----though it might break off if you twist enough!
    Last edited by BBarn; 06-08-2017 at 02:40 PM.
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    romcjr's Avatar
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    Glad to hear dealer will take care of it for you , but an impact wrench with impact sockets (metric and sae) is a handy thing to have especially when changing or sharpening blades . Hope the issue doesn't repeat !!!
    Ron
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    You probably had a stick get in there and run the belt off.
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    Any new machine has the potential to have problems come about during the first few hours of operation. When a problem does surface, all the dealer can do is react to that problem as quickly, efficiently and professionally as possible. First and foremost the customer is taken care of and given that warm fuzzy feeling that everything is ok and taken care of.

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    Quote Originally Posted by Kusa View Post
    You probably had a stick get in there and run the belt off.

    I worked at a metric bike shop one summer as a service writer. A customer dropped off a new quad for a faulty neutral switch. He made sure to tell me that it is under warranty so he doesn't expect a bill.
    The tech put it up on the lift to check out. Sure enough something poked up into the undercarriage. It bent edge of the skid plate over and broke the switch right off the transmission. It couldn't be more perfect of a shot. Part of the switch was still in the case and the other part was hanging from the wires. Then I had to make "the call". Of course he didn't believe me but gave the okay to order the part.
    When "they" (with his wife) came to pick it up we showed them what was left of the old switch. Then we put the machine back on the lift to show them the damaged skid plate underneath. After that there wasn't any denying what happened. He didn't want to pay for a new skid plate so we just bent it back.
    Then the wife proclaims "I told you (husband) that I ran over a stick" lol
    Apparently she was riding it when the switch stopped working. lol
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    HydroHarold's Avatar
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    Quote Originally Posted by Kusa View Post
    You probably had a stick get in there and run the belt off.
    First mow with my brand spankin' new 1026/54D deck. Belt squeeeeealed and then the deck quit. "Drive over deck" so I drove over it and found the belt off. No culprits like sticks or stones... Wait a minute, under one of the pullies barely visible was a small stone sticking out. No bigger then an elongated marble but... it had a heavy black stripe of belt rubber all the way around it. I thanked the "Easy Fix Gods" and put the belt back on and no trouble since. Only thing still puzzles me is where I picked up that stone having never gone over any bare patches or gravel, etc., and how it jumped up right into the correct spot to derail the belt...
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    Might not have been you

    Quote Originally Posted by HydroHarold View Post
    First mow with my brand spankin' new 1026/54D deck. Belt squeeeeealed and then the deck quit. "Drive over deck" so I drove over it and found the belt off. No culprits like sticks or stones... Wait a minute, under one of the pullies barely visible was a small stone sticking out. No bigger then an elongated marble but... it had a heavy black stripe of belt rubber all the way around it. I thanked the "Easy Fix Gods" and put the belt back on and no trouble since. Only thing still puzzles me is where I picked up that stone having never gone over any bare patches or gravel, etc., and how it jumped up right into the correct spot to derail the belt...
    I wonder if the rock was picked up during the transport from the factory or when the dealer delivered it.

    Glad it was an easy fix.

    Treefarmer
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    HydroHarold's Avatar
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    Quote Originally Posted by Treefarmer View Post
    I wonder if the rock was picked up during the transport from the factory or when the dealer delivered it.

    Glad it was an easy fix.

    Treefarmer
    Next time I go to the dealer I'm going to check what kind of gravel he has around there!

    Very possibly the stone was hiding under one of the drive over "ramps" or under another pulley on the deck. I don't have any roundish "river gravel" on my place. Just goes to show again, "If it can happen, it will happen (to Hydro and most every one else).
    pcabe5, SulleyBear and PJR832 like this.
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