Wife ordered a floral arrangement from a Local Florist (Morgantown) that we have used for over 20 yrs , never a problem. She uses them for the day care see works and never a problem.
They were for our daughters FIl and since she was in the area stopped in at florist to pick up the order instead of them making a delivery. She questioned them if the arrangement was correct because she had talked with her mom and was told she ordered the next step up instead of the base one. I think it was a extra $20.00 , according to photos at various FTD siites there should be 15-18 Red Roses .. This one had 6 SIX...
That afternoon called and left a message about our complaint ,, no return phone calls. Left another message after Christmas ,no return Phone calls .Today I stated on phone line for close to 30 min to talk to a live person. We were told FTD only required them to put in 6 roses even with thou photos on their website shows 15-18..
Really sounds like false advertisement to me. !! I'm planning on giving them one more chance to either credit our card or I have papers ready ,along with photos to send to the AG ofc of WV.
With tax, delivery $8.00 and arrangement ,total price close to a $100.00 not talking a $35-50 order.