Has anyone else submitted any on-line Home Depot reviews for items purchased? If so, were they accepted?
I've reached the conclusion that the HD reviews are a bit on the rigged/biased side just like most places.
I've submitted several reviews and they all get rejected saying "They don't meet the review criteria". By "review criteria" I can only assume they mean a 5-star glowing report with no critical comments.
My first case was when I purchased my JD 17P cart from them. It arrived promptly but the tub was used as the shipping carton with all the parts inside and a cardboard cover on top. That meant that the tub takes all the bumps and bruises of shipment. Mine wasn't broken but the tub was scuffed and scraped and the corners had impact marks like a cart might get after years of use. I mentioned in my review how great the cart was and that it was easy to assemble but cautioned that if you have it shipped to your house it is likely to get scuffed and beat up due to the shipping method. The review was rejected because you aren't allowed to mention shipping issues. Huh?
Most recently I submitted a review on the Milwaukee string trimmer I just purchased. I questioned why HD sells the Milwaukee trimmer but does not carry the Milwaukee replacement string in any of its PA stores nor will they ship the string to any PA address. I mean, they sent me the trimmer along with a fully loaded head of string... so why can't I get more string. Review rejected as "Not meeting the review criteria".
It's interesting that they always send you an email asking for you to submit a review but fail to mention that it must be all peaches and cream or it will be rejected. Needless to say I won't be submitting any more reviews.