DRobinson and I discussed this briefly the other day at breakfast. We hear about bad dealerships and good dealerships all the time but being a good customer is tough.
Iím not saying Iím a good customer but here is my perspectiveÖ
Every staff member at a dealership (owners included) is a customer to somebody else.
Customers are dealers, when selling stuff.
I never figured a dealership REALLY owes me anything after the sale/purchase. (I like to keep this in mind).
I always figure I will need dealership in the future.
My goal is to have a dealership/staff want to help me.
The staff at a dealership like to get paid, just like me.
I never intentionally try to get one over on a salesman even though sometimes my idea of fair is not necessarily the same as the salesmanís.
There is always another dealership.
By itself, lower pricing does not make for a better deal, never has.
Just because a dealership gives you stuff does not make the dealership a good one (you may have already paid for it).
On a big purchase item Iím the type of customer to beat a salesman to death for $100.00 and then turn around and give the salesman a $100.00 tip.
I always figured it took a good customer for a customer to have a good dealership. It works both ways, always has.
Being a good customer is not about buying something, IMO.