WeatherTech Disappointment - A Review
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    WeatherTech Disappointment - A Review

    I know a lot of folks here like the WeatherTech floor mats and recommend them highly. Up until just this month, I was in that same boat. Not any more.

    As a bit of background, the other half totalled her car back in October and bought a new Infinity Q50 as a replacement. We get snow/slush/muck in the winter so I wanted to order a nice set of floormats for her as a Christmas present. I've bought Weathertech products in the past and never had any issues. But the Q50 is kind of an "odd duck" and none of the usually places carried custom fit mats for it locally. So, just like their ads suggest, I went to their WWW site and ordered custom fits mats for her car.

    Placed an order on Dec 7th, 2015 for front and rear floor mats in black. Got an email confirming the order within an hour. Their WWW site showed order "In-Progress". The note on their site says "In-Progress" means 3-7 business days to manufacture and prepare for shipping plus 3-4 days shipping time. Plenty of time to arrive for Christmas.

    Heard NOTHING from them and finally called on Thursday, Dec 24th to inquire on status. Was told that they had tried to process my credit card multiple times but it wouldn't go through. They never once called or sent an email indicating there was any problem. WWW site still showed the order was "In-Progress". There was never any indication that they even tried to charge my card and there should have been no problems with them doing so. Gave them a different credit card number and was told they would take it to the finance people and call me back.

    The charge posted to my credit card on Monday, Dec 28th. No call back from Customer Service. No email, no status change on the WWW site. No contact from Weathertech at all.

    Received an email from FedEx that "something" was shipped to me on Dec 29th. Weathertech WWW site still showed the order "In-Progress".

    Fedex delivered package the morning of Dec 31st. Front mats were wrong color. The rear mats are black but the included front mats are grey. The label that is on them doesn't match the order. Checked Weathertech WWW site and it still shows the order "In-Progress".

    Called Customer Service again and after 30 minutes on hold was told (by "Steve") they would ship the correct front floor mats out today (31st) for delivery next week. We'll see how that pans out.

    After talking to them I did a web search on them and holy jeebers! There are a LOT of complaints about this same sort of thing. I guess I learned my lesson. I didn't search before-hand because I'd never had issues before and everyone seems to recommend them but it looks like their customer service is going down the tubes.
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    johnH123 (12-31-2015), Marlin (01-01-2016)

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    Wow, that's disappointing. Aside from the service issues how is the quality and fit of what you did receive?
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    Bonehead Club Lackey Levi's Avatar
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    I've didn't have a problem with them but it's been years since I got anything from them. Like Jeff B asked, how was the fit and finish (not color) on what you did get?
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    Quote Originally Posted by Jeff B View Post
    Wow, that's disappointing. Aside from the service issues how is the quality and fit of what you did receive?

    I haven't even bothered to try to install the front mats since those are being returned. In toying with them I did notice that they are thinner than the previous set I had in my F250 but I don't know if they are all thinner now or if that's just the difference between "truck mats" and "car mats". The set for the rear seems... cheap. Very thin plastic to the point that they are floppy.

    I'll post more about fit of the rear mats after I get them in this weekend.
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    WeatherTech Disappointment - A Review

    Interested to hear how these turn out for you.

    I have a set in my 2004 2500hd. I do not like as I cannot keep them from sliding around. I have tried two sided tape, Velcro, etc. no luck.

    I have another set in my VW Jetta. Love those, but that car has a stud in the floor to which they attach.
    Last edited by Stowe Boy; 12-31-2015 at 08:56 PM.
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    Quote Originally Posted by Stowe Boy View Post
    Interested to hear how these turn out for you.

    I have a set in my 2004 2500hd. I do not like as I cannot keep them from sliding around. I have tried two sided tape, Velcro, etc. no luck.

    I have another set in my VW Jetta. Live those, but that car has a stud in the floor to which they attach.
    Sounds like a flaw with the 2500hd to me not the mats
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    arlen's Avatar
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    What you are experiencing appears to be the new norm for customer service. In order to maintain my own inner peace, I've found that it is best to simply re-calibrate my expectations.
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    i bought a set from them for my wife's 2014 GMC Sierra when it was very new and you could only get them through the factory. VERY disappointed in the overall quality and fit. The passenger side front is folded over on 1 side. I did not want the hassle of trying to return them and I have meant to get out my heat gun so as to try and remold the foldover but just never think of it when I have the time. I will NOT buy another set of Weathertechs due to the quality was far below the amount of money spent.
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    Quote Originally Posted by arlen View Post
    What you are experiencing appears to be the new norm for customer service. In order to maintain my own inner peace, I've found that it is best to simply re-calibrate my expectations.
    I did the same thing with humans in general.

    My expectations of animals remain high, and they always meat.. er.. meet it
    [especially when grilled]
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    Quote Originally Posted by forestcreature View Post
    I did the same thing with humans in general.

    My expectations of animals remain high, and they always meat.. er.. meet it
    [especially when grilled]
    Ha! Yes animals seldom disappoint....unless you overcook them
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