Ordered 10 days ago, no word yet
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Thread: Ordered 10 days ago, no word yet

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    Ordered 10 days ago, no word yet

    I ordered a pair of the 4" Edge Tamers on 09/11(11 days ago). Now granted the website did say they were out of stock, but expected to ship on or about 09/15, on 09/17 the site was updated, and it no longer said the 4" Tamers were out of stock anymore, so I assumed that they were back in stock and they would start shipping again. I sent a message twice through the website asking about the status of my order(once on the 16th, and again on the 20th), since I haven't received an email about it(I thought I would be notified when my order shipped). I have not gotten a reply from my inquiries. Starting to get discouraged. Especially since I have already been charged for my order.
    2016 John Deere 1025R
    60" MMM with Auto-Connect
    H120 Loader
    260 Backhoe
    Artillian 3000lb Fork Frame w/42" Forks & Backrest
    Ken's Differential Lock Pedal
    Ken's Bolt On Hooks
    Mower Deck Axle
    Edge Tamers

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    jgayman's Avatar
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    Try giving them a call. 240- 230-7263
    2012 2720 -- 200CX Loader -- 54" Quick Attach Snow Blower -- Frontier LR5060 Rake -- Land Pride RB1660 Blade (Hydraulic Angle) -- Artillian 42" Forks -- Ken's Bolt on Grab Hooks -- Fit Rite Hydraulic top-link -- 2013 X500 for mowing duties

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    Well I finally got an email from them, this morning(Sunday 09/24/2017) 10 minutes after Midnight. I guess it'll be picked up Monday. Literally burning the midnight oil I guess...lol
    2016 John Deere 1025R
    60" MMM with Auto-Connect
    H120 Loader
    260 Backhoe
    Artillian 3000lb Fork Frame w/42" Forks & Backrest
    Ken's Differential Lock Pedal
    Ken's Bolt On Hooks
    Mower Deck Axle
    Edge Tamers

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    TheR2Guys's Avatar
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    Quote Originally Posted by vincentrose View Post
    I ordered a pair of the 4" Edge Tamers on 09/11(11 days ago). Now granted the website did say they were out of stock, but expected to ship on or about 09/15, on 09/17 the site was updated, and it no longer said the 4" Tamers were out of stock anymore, so I assumed that they were back in stock and they would start shipping again. I sent a message twice through the website asking about the status of my order(once on the 16th, and again on the 20th), since I haven't received an email about it(I thought I would be notified when my order shipped). I have not gotten a reply from my inquiries. Starting to get discouraged. Especially since I have already been charged for my order.
    Vincent,

    We have been running a backorder on the 3" and 4" Edge Tamers, and we did get the 4" lot back from the powder coaters two business days (four calendar days) later than we wanted. However, it takes time to process them all through the shop and because the postal packages are heavy (20+ lbs per order) it literally takes days to process them all through the local post office. We are still a small business, and this is mostly done on nights and weekends, and we're trying not to kill the poor folks who have to take these from us every morning.

    Regarding the status reporting, I got your message sent on the 19th at 12:47, which I replied that evening at 10:19. I can't find any record of one sent the 16th, I'm sorry. We almost always respond to phone calls and emails the same day, usually after hours.

    We're doing everything in our power to get the backorders cleared, nobody want these out more than us. By early October our inventories will be back where they should be, and it should be smooth sailing from there. We simply got hit in August with a lot more orders than last year at the same time, which caught us with the wrong inventory level at the wrong time.

    Thank you for your patience, we're doing our best!

    The Guys at R2
    -John Deere 970 w/FEL
    -John Deere 175 Hydro w/38" deck for mowing
    -1983 EZ-Go 3 wheel golf cart, because it's fun
    -Kubota BX2230 w/60" MMM & FEL
    -John Deere X320 w/48" deck for mowing



    Edge Tamers and Edge Extenders available: http://r2manufacturing.com
    See the videos for yourself!

  7. The Following 3 Users Say Thank You to TheR2Guys For This Useful Post:

    BigJim55 (09-25-2017), Drifterbike (09-25-2017), JDsmith (10-01-2017)

  8. Top | #5

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    Yes, I got an email from you Sunday morning at 12:10 am Thanks for the reply, I know you are backlogged, I understand. I just got a little concerned when my first email went unanswered. No worries. Looking forward to getting my order

    Vince
    2016 John Deere 1025R
    60" MMM with Auto-Connect
    H120 Loader
    260 Backhoe
    Artillian 3000lb Fork Frame w/42" Forks & Backrest
    Ken's Differential Lock Pedal
    Ken's Bolt On Hooks
    Mower Deck Axle
    Edge Tamers

  9. Top | #6

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    You're going to be very happy with your Edge Tamers. Awesome addition to the bucket for snow removal.
    2016 -- 2025R Tractor w/ iMatch. H130 FEL.
    BB2060 Box Blade, PB1001 Bottom Plow, PM1001 Middle Buster, RC2060 Rotary Cutter,
    Artillian 36" Forks, Artillian Front-Hoe Bucket,
    WoodMaxx TM-86H Wood Chipper, Edge Tamers, Ratchet Rake.
    2015 -- Z920M Mower.

  10. Top | #7

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    Just got them today, looking forward to trying them out tomorrow with my pile of gravel
    Kennyd likes this.
    2016 John Deere 1025R
    60" MMM with Auto-Connect
    H120 Loader
    260 Backhoe
    Artillian 3000lb Fork Frame w/42" Forks & Backrest
    Ken's Differential Lock Pedal
    Ken's Bolt On Hooks
    Mower Deck Axle
    Edge Tamers

  11. The Following User Says Thank You to vincentrose For This Useful Post:

    TheR2Guys (09-28-2017)

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