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    Quote Originally Posted by Kennyd View Post
    We struggle with this too, but not quite as bad as R2 since their products are considerably heavier. Every time I price a shipment from UPS for a customer the quote is $5-$8 more than the USPS and it's 5 days to them, no one else can compare with the priority flat-rate box charge AND 2-3 day delivery times.

    We ship a lot of boxes...and I mean A LOT of boxes, and the reality is that in the 5+ years we have been doing this, we have filed only 4 claims for lost packages all all where paid quickly.
    You must be blessed. I joined nextdoor.com (sort of a neighborhood Facebook) to gripe about the HOASS and water department; but the amount of posts by everyone about our terrible USPS service is by far the lion's share of the chatter there.
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    Quote Originally Posted by TheR2Guys View Post
    There are a lot of great points in this thread, part of why we love being a vendor on GTT. We will be working later this year with other shippers, though in the US for Edge Tamers it is unlikely anyone would choose anything but USPS. For point of comparison, trboxman's shipping, instead of being $21, would have been $70 if it came UPS. The interest in other shippers is more for international customers. For small, dense products like the Edge Tamers, USPS is hard to beat. We also really appreciated coaltrain's video; you can imagine if a stack of 20-30 lb boxes (at times we ship a lot at once) were being tossed through the conveyer together it is easy to conceive that they could be pretty roughed up. This would have been especially prevalent when we were paying down the backorder, which we have now completed.

    As Kenny stated, USPS's loss rate is remarkably low. Even if a package gets held up in the system from time to time, it always eventually gets there. We wrap the boxes pretty heavily with tape to prevent this sort of thing, and yes reinforced tape can help but it is considerably more expensive. Similarly with the box in a box idea. In either of those cases, we would incur extra expense that we'd have to pass on, as our business is not geared towards making money on shipping. So that's an option.

    At the end of the day, an overwhelming amount of the time the package gets there with no problem, but there will always be the few exceptions. I'm bummed that trboxman was one of them. But I am glad he brought this up, because it gives us a lot to think about to improve the shipping. Necessity may be the mother of invention, but feedback is the father of improvement. So thank you!
    This is exactly the dialog that I was hoping to spark with my post. I greatly appreciate that you took this as an opportunity for feedback vs. seeing it as an unhappy customer overlooking all of your hard work to provide a quality product at a reasonable price.

    This all makes me even happier that I chose to buy your product vs. make my own.
    Last edited by trboxman; 02-05-2018 at 12:05 PM.
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    I know it's been a while since this exchange, but to show that we really are trying to improve based on your feedback, we changed the way we tape the boxes. We are now using reinforced tape from an automated dispenser; we're hoping this will make the USPS damage issues a thing of the past, or at least as much as we can control. Thank you again for bringing this to our attention!

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    Last edited by TheR2Guys; 03-20-2018 at 09:52 PM.
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    Quote Originally Posted by mjncad View Post
    You must be blessed. I joined nextdoor.com (sort of a neighborhood Facebook) to gripe about the HOASS and water department; but the amount of posts by everyone about our terrible USPS service is by far the lion's share of the chatter there.

    I also belong to Next Door neighborhood, but I have yet to see a post about USPS on it. I have had a small incidence happen recently where the relief gal put the mail in the next mail box for multiple boxes, but otherwise, my regular mail carrier is great.

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    Quote Originally Posted by TheR2Guys View Post
    I know it's been a while since this exchange, but to show that we really are trying to improve based on your feedback, we changed the way we tape the boxes. We are now using reinforced tape from an automated dispenser; we're hoping this will make the USPS damage issues a thing of the past, or at least as much as we can control. Thank you again for bringing this to our attention!

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    Very nice!

    Just a suggestion if you might need further reinforcement for heavier packages for multiple piece orders - it just takes a couple small slices with a utility knife to put a second box inside the first. Not like you have to pay for the boxes....
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