Honest Mistake
Page 1 of 2 1 2 LastLast
Results 1 to 10 of 15
Like Tree45Likes

Thread: Honest Mistake

  1. Top | #1
    Jep is offline

    Join Date
    Jun 2014
    Last Online
    09-13-2019 @ 08:26 PM
    Taxed New York
    Thanked 152 Times in 83 Posts

    Honest Mistake

    Thought I should share this. Had some work done at my dealer ( who shall remain unnamed ) recently. Since it was in the shop anyway, I thought why not have the 50 hour maintance done. 200$ for everything including pick up and return. Who better then the dealer? No problem, neat sweet and pretty ready for winter.... I removed the mower deck and took a good look at the frame. Being a old shop teacher, use to checking everything, I used a nail and scratched a large X on the old trans oil filter. Fast forward, all back and done. I asked about the screen and magnet condition. Not bad I was told... At home yesterday I took a look at the new subframe ... You Guessed It.. My large X was still on the filter..... closer inspection shower no oil trace on the drain plug. You know if you drain oil and replace the plug, you always see oil on plug and pan. Not mine, plug was still paint sealed from factory. Madder then a hornet I returned to the dealer Explained what I had found.... Turns out honest mistake was made. 3 tractors in shop same day. One brand new 12 hours, mine 49 hours and one 67 hours. All getting backhoes added. Turns out the 12 hour tractor got the 50 hour service not mine... I did see the other 2 still in the shop! Sorry, sorry and red faced dealer gave me a full refund and will come to my house and do 50 hour service for free. Guess who will be watching... Also I now know the answer to Who Better then the dealer?? ME..... Feel free to use the Large X trick as a double check on work you pay for.....:empathy3: No harm No foul but glad I checked....
    1025R TLB 54D MM, Imatch Quick hitch, BB, Ken's bolt on hooks, Piranha Tooth Bar, 36" Artillian forks, Cyclone rake XL, 54" Snowblower, 54"used blade, Edge Tamer and Extender, Heavy Hitch Subsoiler. Trailers: Sure-Trac 5x8 dump and a 7x16 steel side., 647 tiller, 5048 Box blade, heavy hitch tooth bar, 260B hoe, mulch kit

  2. The Following 2 Users Say Thank You to Jep For This Useful Post:

    Gizmo2 (11-06-2014), keane (11-06-2014)

  3. Remove Advertisements

  4. Top | #2
    Keeper of the GTT Cookies dieselshadow's Avatar
    Join Date
    Nov 2011
    Last Online
    Yesterday @ 09:06 PM
    Joelton TN
    Thanked 4,286 Times in 2,579 Posts
    At least they made it right for you. It's sounds like the dealer had no malicious intentions from the get go.

    I make mistakes, I own them. It happens.
    - Jason

    GreenTractorTalk.com Rules, Policies, and Terms of Use

    Subscribe to dieselshadowman on YouTube

    2720 w/ 200CX FEL
    , Ken's weld-on hooks, Fit Rite Hydraulics Top and Tilt kit, Artillian forks.
    1954 60 - getting full restoration, 1964
    110 round fender in the shop for crustoration
    Ferris IS3200Zzero turn mower

  5. Top | #3
    Oberhaz's Avatar
    Join Date
    Aug 2014
    Last Online
    12-13-2016 @ 01:23 PM
    Southern Maine
    Thanked 12 Times in 11 Posts
    Things happen. Good catch on your part! My dealer said the 50hr service "would be around $400. 😳
    No mention of pick up and drop off.
    5304 likes this.
    John Deere 1023E with H120 loader, 54D mower deck, JD Ballast box, iMatch, Frontier forks, & a Frontier SB1154 snowblower.

  6. Remove Advertisements

  7. Top | #4
    Bonehead Club Lackey Levi's Avatar
    Join Date
    Jul 2013
    Last Online
    09-13-2019 @ 01:05 PM
    NE Tenn.
    Thanked 1,896 Times in 1,064 Posts
    Sounds like a good dealer to me. And seeing as you will be watching them doing the service you get to see just how to do it for yourself and maybe some shortcuts in the process for when you do it yourself. Two/three birds with one stone. Great!
    etcallhome and ColonyPark like this.
    1026R -- 60D mmm -- H120 Loader -- Curtis 150 Tiller -- DR 3 point Chipper -- Howse Middle Buster -- Brinly 16 Blade Disk -- Kodiak 5' Box Blade -- 12-42 lb. suitcase weights -- Lawn roller -- Upgraded seat springs from psrumors -- Kennyd's bolt on hooks & clevis -- BXpanded tooth bar -- CMI 6' wagon -- Heavy Hitch Cultivator /garden bedder / hiller attachments --

    Donated by some great people/vendors on here: 72 lb. wheel weights -- Bro-Tek 1½" rear wheel spacers.
    NRA Life Member

  8. Top | #5
    felixm22's Avatar
    Join Date
    May 2013
    Last Online
    07-21-2019 @ 01:57 PM
    Concord, NH
    Thanked 453 Times in 340 Posts
    I personally would share the dealer's name. Not to shame them for doing something wrong but to praise them for making it right. Customers are quick to complain but never swift enough to sing the praises of honest and hard working businesses.

    Sent from my iPhone using Tapatalk
    John Deere 318, 50in deck, 54in blade w/ power angle

    Looking for JD Parts check here on JD's official parts website.

    Have no idea where to start with JD Parts check here for a how to.

  9. The Following User Says Thank You to felixm22 For This Useful Post:

    fuelhog2000 (11-08-2014)

  10. Top | #6
    etcallhome's Avatar
    Join Date
    Jan 2011
    Last Online
    Yesterday @ 09:15 PM
    Preston County WV
    Thanked 2,454 Times in 1,579 Posts
    Quote Originally Posted by felixm22 View Post
    I personally would share the dealer's name. Not to shame them for doing something wrong but to praise them for making it right. Customers are quick to complain but never swift enough to sing the praises of honest and hard working businesses.

    Sent from my iPhone using Tapatalk
    Agree , share the dealers name, for the doing the right thing. It was a honest mistake and they made it correct.
    56FordGuy and Levi like this.

    Have fun and be safe !!!
    USAR 8yr 8 mo SSG 99th ARCOM
    JD 1025R, H120 FEL 54" bucket, 54" mmm Auto Conn, 54" Front blade, JD back hoe ,JD IMatch, 48" Bush Hog tiller, Middlebuster from MF dealer, used King Kutter 5' rear blade, a new 47" JD Front blower and Original Tractor cab w/heater.
    We have a Red Honda Pioneer 700-4 (4 seater) w/soft top , doors, and winch.

  11. Top | #7

    Join Date
    Jan 2012
    Last Online
    03-10-2018 @ 11:32 AM
    Eastern Iowa
    Thanked 59 Times in 50 Posts
    Any one can make a mistake. The ones who own up to it is the one to keep.

    NRA Life Member

  12. Top | #8

    Join Date
    Mar 2013
    Last Online
    08-18-2019 @ 06:54 AM
    Thanked 58 Times in 47 Posts
    Honest mistakes and owning up to them is huge in the trust category, this type of stuff, sadly, happens in the medical community as well.

    The dealer should really be tagging machines when they have several identical machines in for service to avoid this sort of issue. What if someone brought their machine in for an SCV replacement or a crucial service (like the 50 hr) that didn't get done and a machines life span was shortened or a failure happened? They put customers hard earned $ on the line due to a completely avoidable mistake.

    Another reason to do you own work if you can...

    Sent from my iPhone using Tapatalk
    John Deere 1026R (MY 2012) Purchased April 2013
    H120 FEL with 49" bucket, Ken's 5/16" Bolt on Hooks & BXpanded Piranha Tooth Bar
    60D (7-iron) Autoconnect MMM
    JD 3-Bag MCS w/Honda GC160 Power "Pak"
    260 BH with 12" bucket
    Artillian 42"x3" Forks w/2" Receiver
    48" EA XTreme Duty Box Blade
    36" EA Independent Wheel Lawn Aerator w/Alternating Depth Tines
    52" Ratchet Rake
    iMatch QH

    2003 John Deere LX266
    42" Freedom Mulching Deck
    Larger LX model wheels/tires

  13. Top | #9
    fpdsniper's Avatar
    Join Date
    Aug 2013
    Last Online
    06-27-2016 @ 09:50 AM
    Quad Cities, IL
    Thanked 6 Times in 4 Posts
    Why does there seem to be such a wide variety of 50 hour dealer service charges? $200 including pick up and delivery is a bargain! My dealer wanted $300.00, not including pick up/delivery. In the 50 hour thread sticky, I read that one dealer wanted $700 freakin' dollars!!! If that is true, they should be reported to John Deere for unscrupulous charges.
    5304 and Levi like this.
    2014 John Deere 1025r
    John Deere H120 Loader
    60D drive over deck with hydraulic lift
    Femco 40 gallon 3ph Sprayer
    John Deere Ballast Box
    John Deere 54" Plow with Quick Hitch
    Craftsman Plug Aerator
    Ken's Bolt On Grab Hooks
    psrumors Custom Seat Springs
    OC Gizmo 2150 lumen LED Lights

    2008 Toyota Tundra SR5 Double Cab 4x4 TRD with level lift and aftermarket wheels/tires.

  14. Top | #10
    HydroHarold's Avatar
    Join Date
    Aug 2012
    Last Online
    06-28-2019 @ 11:07 PM
    Mid Hudson Valley NY
    Thanked 332 Times in 253 Posts
    This thread is excellent food for thought. My machine is dealer bound shortly and will have some notes on it with masking tape/magic marker. JIC!
    Gizmo2 and ColonyPark like this.
    2013(12) 1026r TLB 54 QH front blade, 54D Auto Connect deck, ballast box, carryall

    '04 GX335, 48C, Johnny Bucket Jr., PowerFlow W/7bu. bagger, 42 snow blower, 48 Plow, JD front dethatcher, 10 Cart, Little-Brown Henway, Stihl 026P/20", Stihl 241/16", Stihl BG 85 blower, Stihl KombiMotor 110 w/string trimmer/brush cutter/edger/pole saw/hedge trimmer, Snapper 21" WB, Snapper 8/24 snow blower

    "...and visions of green CUT sugarplums dance in his head..."

    NRA Life Member

  15. Remove Advertisements

Page 1 of 2 1 2 LastLast


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts