I just need to vent and looking for possible advice.
I own a 2018 1023e that I really like but it has been a headache with all its issues it has had. I have mentioned a few months back about a 3-point leak down issue in that the arms will leak down within a few mins with any weight on it at all and it has been getting worse. I finally had time to get it to the dealer for service and they have now had it four weeks torn apart trying to figure it out. I call every few days and am very patient as I know they are busy but today when I called to see how it was going I got a response I did not expect. They say again they have it torn apart and are not sure what the issue is. They think it may be an o-ring allowing leak by but are not sure. Then they say the ballast box I have on there is too heavy and probably caused the issue. I immediately took offense and said that is not possible. I reply to the manager "If the box weights 600 lbs I would be surprised". Its the titan green that everyone uses filled with 7 bags of pea gravel. So by my calculation it weights around (48lbs per bag x 7 bags + 132lb titan box = 468lbs). According to the 1023e manual the 3 point lift capacity is 681lbs, 24inches behind the link arms. The service manager told me its 500lb capacity limit on the tractor, which is if true which its not its still under the capacity.
It sure feels like they cant find the issue and want to blame me for the leak down. I really did not appreciate being blamed and told lies about the tractors capacity when in this day and age its so easy to find the facts. I imagine they are going to try and get out of the warranty on this thing based on their comment and the amount of time it has been in the shop. At this point I am so fed up with the tractor I might just sell it and get something different. It has been in the shop twice for a total of 6 weeks on items that I should not have to deal with. I have only had the tractor 8 months and it just rolled over 100hrs. If this is the repair cadence that I have to deal with on top of the dealer experience I think I will start looking at orange paint.
Sorry to vent but when a machine costs 15K+ it should work and not come with dealer hassle. The funny thing is I was going to buy the backhoe and have it installed while it was there but now I don't want to give the dealer any more money.