1025R in the shop for the 9th time..any idea how to get a hold of a regional manager?
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    jhays's Avatar
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    Angry 1025R in the shop for the 9th time..any idea how to get a hold of a regional manager?

    I bought my 1025R TLB back in Feb 2017. Since then it's been pure hell. Was delivered dirty, missing parts and manuals, no fuel. It's been in the shop 7 times for the Autoconnect deck and 2 times for the transmission.

    Realistically it's only been in the shop 5 times, but every time I go to pick it up, it's not done correctly as was the case today. I don't believe the tractor is a lemon or anything, I just think the people working on it have no clue and no training as well as no sense of pride in doing something right the first time.

    I feel like I've given them enough chances and I've reach out to the dealerships corporate service manager, but I want to get a hold of a regional rep or one at Deere Headquarters. Does anyone have any idea how to do that?

    In hindsight, I wish I bought from the dealer who was an hour away vs. the one closest to me.
    BigJim55, tj1 and Herminator like this.
    2016 John Deere 1025R TLB, 60" Autoconnect Deck, iMatch, 48" Box Blade.

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    PJR832's Avatar
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    Have you ever tried contacting the dealer that is an hour away throughout this whole process
    Tomfive, Levi, BigJim55 and 3 others like this.
    Pat
    #compactfarming
    2025R W/120R FEL/Titan 36" Pallet Forks w/round bale spears/Ken's Bolt on Hooks / 72" moose plow / Kawasaki Mule(The Donkey) 610xc w/ Warn winch
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    jhays's Avatar
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    Quote Originally Posted by PJR832 View Post
    Have you ever tried contacting the dealer that is an hour away throughout this whole process
    I haven't...but funny thing is, about 2 weeks ago...this dealer, the bad one, bought the good dealer....
    Levi, BigJim55, keane and 3 others like this.
    2016 John Deere 1025R TLB, 60" Autoconnect Deck, iMatch, 48" Box Blade.

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    Quote Originally Posted by jhays View Post
    I haven't...but funny thing is, about 2 weeks ago...this dealer, the bad one, bought the good dealer....
    Ouch!
    Kennyd, Levi, BigJim55 and 4 others like this.
    Greg

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    PJR832's Avatar
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    Quote Originally Posted by jhays View Post
    I haven't...but funny thing is, about 2 weeks ago...this dealer, the bad one, bought the good dealer....
    Well, that sucks
    Kennyd, Levi, BigJim55 and 3 others like this.
    Pat
    #compactfarming
    2025R W/120R FEL/Titan 36" Pallet Forks w/round bale spears/Ken's Bolt on Hooks / 72" moose plow / Kawasaki Mule(The Donkey) 610xc w/ Warn winch
    60D Auto Connect w/mulch kit and Gator G6 blades
    County Line- 48" Tiller & middle buster
    Frontier- BB5048L & DH1066 & RC2060
    JD iMATCH
    Homemade cultivator/hiller/chisel plow
    Heavy Hitch Tooth Bar
    Watch the 2025R on YouTube:
    Elk Creek Acres

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    etcallhome's Avatar
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    Quote Originally Posted by jhays View Post
    I haven't...but funny thing is, about 2 weeks ago...this dealer, the bad one, bought the good dealer....
    Yes ,but the good dealer may have the BEST mechanics..
    Tomfive, Levi, BigJim55 and 3 others like this.
    Gene

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    We have a Red Honda Pioneer 700-4 (4 seater) w/soft top , doors, and winch.

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    Quote Originally Posted by etcallhome View Post
    Yes ,but the good dealer may have the BEST mechanics..
    Agreed.
    etcallhome, Levi, BigJim55 and 3 others like this.
    Welcome to Intermission.

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    tj1
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    Quote Originally Posted by etcallhome View Post
    Yes ,but the good dealer may have the BEST mechanics..
    Hope he Keeps his fingers crossed... Maybe another poster who hates foreign tractors can get this accomplished for him! Not mentioning any screen names!
    etcallhome, Levi, BigJim55 and 2 others like this.
    Jeff

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    I would contact the service manager at the "Good Dealer" and seek some guidance from them. Chances are they will know what to do to resolve your problems. Also, since they are now under the same ownership, this is a good opportunity for the good dealer to pull up the quality of the "other dealer". People who are good at customer service and technicians who are skilled and competent will do a great job regardless of the new affiliation with the "other dealer". Hopefully, the quality of the dealer you bought from will improve with this relationship.

    But I would still contact the other dealer to try one more shot at resolving the issues before getting corporate involved. If the other dealer can't or won't help you, then I would contact Deere's customer service main number and ask them who you should be talking with. They will likely be able to direct you to someone who can help you. But I have a feeling, that won't be necessary.

    Deere is pushing dealers very hard to consolidate. It reduces their cost of doing business by having large dealer groups and it also allows Deere to eliminate the small dealers which on their own, are marginally profitable for Deere to work with.

    Its a shame when you have a terrible dealer as it makes the experience so unpleasant. Recently on another thread, there were a couple of Gtt members who insisted the dealers service department doesn't make a difference and you should always just seek the lowest price. Clearly, that's not an approach I believe in.......
    etcallhome, jdforever and tj1 like this.

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    (10/2017)/ 120R FEL / RC2048 Mower / All of Ken's Bolt on Products / 60" HD Front Broom / 3 pt 45 Gallon Boom less Sprayer / CA2068 Core Aerator / I-Match / 54" Snow Plow w/ angling Quick Attach / Frontier 3 Pt Sprayer / Pallet Forks / 8 -42# Weights

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    Quote Originally Posted by SulleyBear View Post
    I would contact the service manager at the "Good Dealer" and seek some guidance from them. Chances are they will know what to do to resolve your problems. Also, since they are now under the same ownership, this is a good opportunity for the good dealer to pull up the quality of the "other dealer". People who are good at customer service and technicians who are skilled and competent will do a great job regardless of the new affiliation with the "other dealer". Hopefully, the quality of the dealer you bought from will improve with this relationship.

    But I would still contact the other dealer to try one more shot at resolving the issues before getting corporate involved. If the other dealer can't or won't help you, then I would contact Deere's customer service main number and ask them who you should be talking with. They will likely be able to direct you to someone who can help you. But I have a feeling, that won't be necessary.

    Deere is pushing dealers very hard to consolidate. It reduces their cost of doing business by having large dealer groups and it also allows Deere to eliminate the small dealers which on their own, are marginally profitable for Deere to work with.

    Its a shame when you have a terrible dealer as it makes the experience so unpleasant. Recently on another thread, there were a couple of Gtt members who insisted the dealers service department doesn't make a difference and you should always just seek the lowest price. Clearly, that's not an approach I believe in.......
    Agreed!!!! Buying price only will usually end in disappointment.
    etcallhome, tj1, Henderson and 1 others like this.
    JD 1025 TLB (2013) ** 60D 7 Iron MMM w/auto-connect ** H120 FEL** 260 BH ** 54" snowblower ** 54" blade ** 52" Front Broom ** Ken's Bolt on Hooks ** Frontier BB2048L box scraper ** County Line 5' landscape rake ** JD Hydraulic Dump MCS ** Artillian Forks w/36" Forks ** JD 3 - Point Ballast Box ** JD I-Match Quick Hitch ** Heavy Hitch front Weight Bar ** Heavy Hitch 3 Point Weight Bar ** Fimco 40 Gallon Sprayer ** EA Aerator ** FitRite Hydraulics Rear SCV ** 12 - 40# suitcase weights

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