Will Lowes offer lifetime warranty on Craftsman tools?
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    Will Lowes offer lifetime warranty on Craftsman tools?

    I saw yesterday that Lowes is to become a seller of Craftsman tools. But I could find no info about whether the Craftsman lifetime warranty (no receipt or proof of purchase needed) would be honored by Lowes. Anyone know?
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    Did a tiny bit of digging: https://www.dealnews.com/features/Wh...r/1892420.html
    I'd take a "wait and see" approach for a while for C'man. It won't affect me any longer, I won't buy ANY C'man tools after watching the quality go down... DeWalt's the only power tool for me now (It's YELLOW and I can find them easy where I'm working!).
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    I doubt that Stanley (Crapsman's new owner) will be doing the lifetime warranty anymore; but I'm guessing.
    I have more ideas than ambition.


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    Quote Originally Posted by RetiredDoc View Post
    I saw yesterday that Lowes is to become a seller of Craftsman tools. But I could find no info about whether the Craftsman lifetime warranty (no receipt or proof of purchase needed) would be honored by Lowes. Anyone know?
    I haven't seen anything official from Lowe's or Craftsman. But, as you stated, hand tool warranty exchanges do not require a receipt and I don't foresee that Lowe's will have any choice but to honor warranty on current Craftsman tools purchased from Lowe's or elsewhere. Non-current production tools might be a challenge to return, but I like to think that Lowe's will place value on a customer making a warranty exchange of a non-current tool in a Lowe's store. I'm probably not going to walk out with only the wrench I received under warranty.

    Quote Originally Posted by mjncad View Post
    I doubt that Stanley (Crapsman's new owner) will be doing the lifetime warranty anymore; but I'm guessing.
    From the Craftsman site: June 22, 2017 - We understand the Craftsman warranties are important to existing customers and intend to honor existing and offer similar warranties going forward.
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    DeWalt is a Stanley line and Ive used them exclusively for 20 years. I wouldnt be surprised if they discontinued the small power tool line since they were never that great anyway and Stanley Corp. already has several lines at different quality tiers and price points. I knew the clock was ticking on Craftsman when i saw them in Kmart.

    Lowes is a solid company and if they treat Crsftsman the way they treat our millitary families, they will definitely do the right thing by customers.


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    Quote Originally Posted by OxPath View Post
    I haven't seen anything official from Lowe's or Craftsman. But, as you stated, hand tool warranty exchanges do not require a receipt and I don't foresee that Lowe's will have any choice but to honor warranty on current Craftsman tools purchased from Lowe's or elsewhere. Non-current production tools might be a challenge to return, but I like to think that Lowe's will place value on a customer making a warranty exchange of a non-current tool in a Lowe's store. I'm probably not going to walk out with only the wrench I received under warranty.


    From the Craftsman site: June 22, 2017 - We understand the Craftsman warranties are important to existing customers and intend to honor existing and offer similar warranties going forward.
    From the above link:
    WARRANTY SERVICE

    To obtain the warranty coverage stated below, return the product to the retailer from which it was purchased. Coverage will be fulfilled according to the retailer warranty exchange procedure and may be subject to a limitation on the number of items allowed per exchange.
    Last edited by JD-4100; 10-26-2017 at 06:16 AM.
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    Wonder why Lowes would sell chraftsman when they already have Kobalt tools in the store? Never seen Kobalt tools for sale at any other store.

    One of the biggest reasons I started buying Snap On, Cornwell & Matco tools is they come to me. The times I spent not working in a serviced shop did make tracking a dealer down more of a problem. Luckily the stuff is hard to break. lol
    However having a weekly tool truck visit makes spending extra money to easy. Otherwise you have to need it before setting out to the store.

    Have had so many bad experiences with craftsman products that I avoid them like the plague. Not only my junk but stuff owned by others. Especially equipment that usually needed fixing. Like mowers, chain saws and string trimmers.
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    Quote Originally Posted by H-D dealer dude View Post
    Wonder why Lowes would sell chraftsman when they already have Kobalt tools in the store? Never seen Kobalt tools for sale at any other store.
    There is a looong, sordid history with Lowe's and Sears on all of this.

    Back 12-13 years ago (when I was working for Lowe's), Lowe's was trying to buy the Craftsman brand from Sears. Lowe's wanted to buy Craftsman outright but Sears wanted to do a long-term licensing deal like Rigid and Ryobi had done with Home Depot.

    When that fell apart, Sears did a much smaller licensing deal with ACE Hardware and Lowe's went out and created the Kobalt brand and designed their own line of tools under that Kobalt name to compete directly with the Craftsman line of tools. That's why you don't see Kobalt tools sold anywhere else - Lowe's owns the brand.

    Behind the scenes, this is the big difference between Home Depot and Lowe's.

    Home Depot owns a couple of the brands you see on their shelves. They own the "Glacier Bay" brand of plumbing fixtures and the "Hampton Bay" brand of ceiling fans and light fixtures.

    Lowe's owns most of the brands they sell. The Kobalt, Allen+Roth, Blue Hawk, Style Selections, Project Source, Harbor Breeze, Portfolio, AquaSource, Reliabilt, Garden Treasures, Top Choice, EverTrue, Utilitech, Idylis, Lowe’s Garden Club Select, Gatehouse, Sta-Green, Holiday Living, Task Force and Master Forge brands are all owned by Lowe's.

    (Little known factoid: The "Allen+Roth" brand covers things like window blinds, flooring, curtains, etc.. that Lowe's sells. "Allen" and "Roth" are the names of the 2 children of the VP of Marketing at Lowe's at the time that brand came into existence.)

    I don't think Lowe's is bringing in the Craftsman brand for tools per se. For example, Lowe's currently sells Chamberlin brand garage door openers. Chamberlin also makes the LiftMaster and Craftsman branded door openers. But Stanley makes their own garage door openers too. So I expect that Stanley will start re-branding their own as the Craftsman brand and Lowe's will drop Chamberlin and LiftMaster and sell the Craftsman lineup in the future.

    The same sort of thing will happen with things like Shop vacs. Lowe's currently sells the ShopVac and Kobalt brands. ShopVac makes most of the Craftsman brand shop vacs but again, Stanley has their line of them too. So Stanley will re-brand their's as Craftsman and Lowe's will start carrying those and drop the ShopVac brand.

    I think the biggest change with all of this that people will see right off is that Lowe's will stop selling all the Irwin brand products and replace them with Craftsman branded equivalents. That's mostly things like drill bits, measuring tools, clamps, pliers, etc..

    Eventually, everything sold in any Lowe's store will be their own private brand or a brand owned by Stanley.
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    Just to add more confusion to the Craftsman tool saga.

    The Craftsman brand was sold to Stanley Tools a number of months back. Stanley indicated in their press release many months ago that they were going to start bringing Craftsman tool production back to the USA. So we might actually end up having made-in-the-USA Craftsman tools again.

    However, Sears kept a exclusive right to continue selling Craftsman tools, but not the Craftsman tools made and sold by Stanley. The Sears sold Craftsman tools would continue being made and sold exclusively by Sears and would more than likely continue to be made in China, where Sears has outsourced all tool production (except screwdrivers for some reason, so far) a few years ago.

    So soon you will have Sears/Craftsman or Stanley/Craftsman tools.

    The above was verified by a family friend who owns a Sears store and was informed of this at a dealers meeting with Sears corporate.
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    Quote Originally Posted by stevepsd View Post
    Just to add more confusion to the Craftsman tool saga.

    The Craftsman brand was sold to Stanley Tools a number of months back. Stanley indicated in their press release many months ago that they were going to start bringing Craftsman tool production back to the USA. So we might actually end up having made-in-the-USA Craftsman tools again.

    However, Sears kept a exclusive right to continue selling Craftsman tools, but not the Craftsman tools made and sold by Stanley. The Sears sold Craftsman tools would continue being made and sold exclusively by Sears and would more than likely continue to be made in China, where Sears has outsourced all tool production (except screwdrivers for some reason, so far) a few years ago.

    So soon you will have Sears/Craftsman or Stanley/Craftsman tools.

    The above was verified by a family friend who owns a Sears store and was informed of this at a dealers meeting with Sears corporate.
    Guessing this is the reason I was given a Stanley 30' tape measure for the Craftsman I took in to Sears a couple of years ago to be replaced being defective.
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