So after seven weeks I finally get my 855 transaxle pried out of my dealer's hands. One of the delays was that they lost a Bushing & it is NLA so they had to fight another dealer to sell them one. Ok, bushing comes in, they complete the repair.
So I have the transaxle back from the dealer & I start to put my 855 back together. By chance I decide to remove the oil drain flange at the back of the transaxle in order to put in a new O ring at the strainer screen down in the sump. I pull out the screen & there sits the lost bushing. Along with the lost bushing I see the screen is covered with metal shavings I would rate as fine. The shavings may be due to a missing detent ball that no one could account for & was also the subject of at least two hours of discussion with the service dept. So tomorrow when I show up at the dealer & hand him the bushing which they somehow managed to lose inside the transaxle, & the screen with all the fine shavings, what exactly do I say?
Right now I don't understand how the bushing found its way to the bottom & rear of the transaxle because the back cover of the T/axle was never taken off & there is a partition wall inside & this bushing should have been on the front side of the partition. This subject gets rather complicated so I've tried only to give the highlights. During this repair, the service manager fired the tech who had the job originally & then expressed some doubt to me about the second guy on the job.
I don't think it will be a shouting match when I see the manager, but I do want him to acknowledge the incompetence of the people who he put on this job. I also want him to extend the repair warranty time from their thirty day warranty to ninety days because I have ZERO confidence in this stupid place. No money back, no blame game. Just increase my warranty period for the peace of mind. I think that's fair. This place charges an hourly rate of $92. per hour. I won't mention names here but this giant dealership is now up to 58 locations throughout the southeast & as far as I'm concerned there nothing more than corporate gangsters. Two weeks ago I was considering buying a zero turn from them to the tune of about $8,000. That's one sale they will never make because if they can't deliver the service I may need on it, what's the point. And tomorrow when I tell the Sales Dept. mgr. he lost a sale because of his dumb ass service dept. they can take that to the next sales meeting & pat themselves on the back.
There's a New Holland dealer two miles down from Deere. As long as the only dealer in my area is this giant jerk franchise whose motto is "Strong on Service" I will not buy another thing painted Green & Yellow with the words John Deere. Yea, runs like a Deere & smells like a you know what.