I wanted to share an experience I had with purchasing some accessories for my truck.
This will be a negative review but I'm hoping others might add to the thread both positive and negative vendor experience.
I've been looking to add a headache rack to the 3500, I've used the standard Back Rack in the past but had a few close calls with items getting too close to the glass. So the search began for a full length mesh style headache rack. I struggled with the choice on several different models/manufacture, but came to like the Frontier Truck Gear Brand as I find it functional and stylish.
Anyone who's purchased these type of items must have noticed the wide pricing disparity's online. I've had good luck buying from AutoAnything in the past but they didn't carry this brand so I went to Google to find another online vendor. I came across a site called Carid, looked for reviews and saw it was a google trusted vendor. The also had a decent price on the item and claimed it was instock ready to ship, while on the site I took a liking to a full brush guard for the front end from the same manufacture. It also stated it was instock ready to ship next day.
I decided to place the order with came to just over $1100 with shipping(freight). The next day I received a shipping notice from Carid that the items had shipped with and eta of the 1/28/16 and a tracking number to the freight carrier was listed. I hopped over the carrier's website and all the info appeared correct and eta of 1/28/16. So the wait began, I decided to double check the freight carrier on the night before delivery to make sure nothing had changed drastically. To my surprise the tracking number yielded no results and said to contact the shipper. I immediately contacted Carid and was told they'd get to the bottom of it and contact me in the am. The am came and went so I decided to contact both the freight carrier and Carid. The Carrier informed that they had no idea where the items where or what was going on but advised I contact the shipper(Carid). I contacted them and got the runaround by customer service about how they were looking into it and I had to wait. Again I was assured that I'd hear back from them by days end with a status of my order and at least a location. At this point I'm feeling like I'm getting lip service and inquire about cancelling and getting a refund. CS rep tells me they wont give me a refund until they find the items whereabouts. I'm then assured that they'd resolve the issue and hang tight. I reiterated my position to receive a refund.
Fast forward to this morning, no follow up from the preceding days and I'm fit to be tied. I contact Carid again and explain the situation to the CS rep and he begins to look into it. I'm told all the same propaganda as the last few days. I made clear to the CS rep that enough is enough and I've got over a grand of stuff in limbo and their not interested in solving the issue. I again insist on a refund and am told not until they figure out where the merchandise it. I explain that since this was a debit purchase my bank will back the purchase and refund the money. The rep begs me for one more day and says he's contacted the manufacture to find out where the items are. I ask why this didn't happen yesterday of the day before that. He has no answer for me.
So still in limbo at this point and hope to save other members the frustration of dealing with this incompetent vendor. These types of encounters make me long for the days of brick & mortar shops instead of a faceless jazzed up webpage. The E commerce middle men really take the pleasure out of the buying experience.