I purchased a new 5055E in 2015 and love it!!! I have 87 hours on it, mostly mowing and tilling my gardens. I was plowing a new place for pumpkins about a month ago with a 2-14 JD plow one morning while the grass was still damp and my wheels were spinning a little so I stopped and engaged the differential lock which would not stay engaged. By the third time I tried it, there were several loud noises and the right wheel locked up.
Long story short, I took it back to the dealer and the differential is completely destroyed and it is 10 months out of warranty. I was told to call customer service and ask to file a claim. I was given a claim number and several days later I received a call and was told that the area Rep had decided that I must have abused the machine by engaging the diff lock on the fly and that JD would pay half of the $5,000-$6,000.00 repairs. I am 61 years old and have been operating machinery most of those years and nothing could be further from the truth. I saved long and hard and sold a 1939 unstyled model G and quite a few of my hit and miss engines to buy this tractor and you can bet I did not abuse it!
After many calls to the dealer service manager and the case manager at JD, I was told that the Rep is as high as you can go in the company and there is no one else who could help me. The service manager and the case manager both requested that he call me but he will not. His only response is, "we will pay 50% and there is nothing else to discuss". I am not satisfied with that! Something had to be terribly defective with it for this to have happened. If JD is okay with one of their products having a malfunction which costs nearly 25% of the original purchase price in only 87 hours, I am hugely disappointed and will share my experience with everyone I can, on every web page and forum I can find, to keep others from having to go through this.
Has anyone else gone through anything like this before and if so, do you know of anyone at John Deere who may be of help?