John Deere has a a program to repair the air cleaner free of charge. Program # 18LV188. Give your dealer the program number and they will repair it. They will replace the engine if it is damaged. DTAC: number 116873.
Any other input on this issue? I am goin to the our dealer this morning to bring to there attention the broken cover issue that they seem to not recognize as a problem
If they balk, I wouldn't get all nasty. Sometimes that has the opposite results of what you want done. In that case, I would start pushing the problem up the food chain ladder at Deere. This is known problem with the valve cover. So much so they changed how the air cleaner is mounted on new models. Sooner or later you will hit the right person at Deere.I don't recommend doing that at all. Just give them the numbers, it will be taken care of. :good2:
The program from John Deere came out April 29, 2019 to replace the air cleaner and engine if damaged 18LV188, see your dealer.John Deere has a a program to repair the air cleaner free of charge. Program # 18LV188. Give your dealer the program number and they will repair it. They will replace the engine if it is damaged. DTAC: number 116873.
Thats what i expected JD would do.:usa.....:yahoo:Good News!
John deere has agreed to cover cost and labor for a new engine. My dealer called me today and told me they had done some digging and although they have only came across my tractor with the issue. They did find that this model has had the problems.
What a big relief! They said should be a few days to get it in and a few to install.
Much appreciated to the dealer for research, although after all the info I got from all you helpful ppl on here last nite and today ; I was ready and armed with copies of similar situations that deere was aware of. Thank you to you all!!
That being said, I'm looking fwd to getting my tractor back . My wife and I were thinking about maybe something a little bigger and will definitely stick with jd
THIS !!!!I suggest you get to know the technician who works on your machine and when the repairs are done and your tractor is back to new, get them something just to say "thanks". The technician who has worked on my tractor loves a certain fast food chain so I get him $25 gift cards for the restaurant he likes. Its just a special way to show you appreciate his / her effort and let me tell you, it doesn't hurt to have the technician know you appreciate their hard work and effort.
Showing up at the dealership service department with a big box of donuts or pastries is also a good idea. Everyone likes being appreciated and treated nicely and it doesn't happen very often, so they will remember the gesture, trust me.....:good2: