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Discussion Starter #21
Good .morning!
Any other input on this issue? I am goin to the our dealer this morning to bring to there attention the broken cover issue that they seem to not recognize as a problem
 

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John Deere has a a program to repair the air cleaner free of charge. Program # 18LV188. Give your dealer the program number and they will repair it. They will replace the engine if it is damaged. DTAC: number 116873.

That's the best input you can get!
This is a known issue by JD, if you dealer doesn't know about it then they can find out with these numbers, if they are unwilling, go to a different dealer or go up the food chain. You should be reimbursed for any expenses too IMHO.

Good .morning!
Any other input on this issue? I am goin to the our dealer this morning to bring to there attention the broken cover issue that they seem to not recognize as a problem
 

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If they refuse to repair/replace engine under warranty tell them you will take legal action against them!
 

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If they refuse to repair/replace engine under warranty tell them you will take legal action against them!
I don't recommend doing that at all. Just give them the numbers, it will be taken care of. :good2:
 

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I don't recommend doing that at all. Just give them the numbers, it will be taken care of. :good2:
If they balk, I wouldn't get all nasty. Sometimes that has the opposite results of what you want done. In that case, I would start pushing the problem up the food chain ladder at Deere. This is known problem with the valve cover. So much so they changed how the air cleaner is mounted on new models. Sooner or later you will hit the right person at Deere.
 

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Just to be clear, did your tractor go to the dealership with the hole in the engine like shown in the photo you posted and they replaced the damaged components and returned the machine to you?

Or is the picture you posted of the current condition of the machine?

I sure hope the dealer didn't replace the damaged pieces shown in the photo and return the tractor to you. Such a failure would always at a minimum, require a disassembly of the upper engine to remove metal fragments and inspect for the damage which the failure caused. Usually, once metal fragments have fallen inside an engine, its a very bad thing. If the engine ran at all with the hole in the top of the valve cover and intake plate area from the picture you posted, damage was likely happening every second the engine ran. Fatal damage......as now confirmed.

Very simple issue here. The engine was damaged by the air cleaner bracket mount failing. This is a known issue. It's not real common, but it happens. I think your case is the 3rd or 4th which has been reported 1st hand here on GTT by the actual tractor owner, which led to catastrophic failure and will require engine replacement. Once the top of the engine is exposed to the metal fragments from this failure, it's all over for the engine. Don't fret about oil samples and other details, they don't matter now.

Deere is responsible, there is a lot of documentation on this matter. They should order a new engine assembly and remove the damaged engine and install the new one. The existing engine can not and should not be "rebuilt" by the dealer. Not only is it not a cost effective way to solve the problems, its also not the correct way to deal with an engine which has ingested metal fragments. New Yanmar engine assembly, John Deere part number MIA12147, is what your machine needs. (retail price $7,993.39 from Green Parts, other sources have other prices listed)

It shouldn't require any nastiness or threats from you to anyone. If the dealer won't deal with it, write an email letter to John Deere customer service department and include the photo you put on this thread, the number of hours on the machine, the VIN number from the VIN tag on the front right frame rail (behind front right tire). Provide your contact information and ask for an immediate response. I will bet that you get one.

If your dealer is not willing to deal with this, find a dealer who will. Each area is assigned a John Deere Service Specialist (they call the positions something else, but I can't recall the title). These are John Deere corporate employees who are assigned to work with difficult customer service issues related to repairs and warranty issues. They work with the dealership service manager, the customer and they see the issues are properly resolved. This should be nothing more than a formality of the company official approving the repair, the dealer ordering the parts and seeing the machine is repaired and returned to you.

The new engine will have a warranty on it since it is a new assembly, so you will have that benefit going forward. In the end, you shouldn't spend a dime and you should end up with a good running tractor. I would expect the entire matter to be resolved within 30 days and your tractor returned to you.

Many people "find" GTT when they are having a problem with their tractor or not sure how to handle something related to the operation or maintenance of their tractor. Now that you have found GTT, you have found a wealth of information about your tractor and frankly, many, many things related to John Deere. Now that you have joined GTT, I would encourage you to regularly spend some time and learn about your tractor and it's service needs and issues. It will help you much more in the future to understand the real needs of your tractor and the proper way to service it.

We might not turn you into a mechanic, but we will definitely help you understand more about your machine. You will find new ways to use it that you never imagined. You will learn about ways to prevent issues (such as this one) before they become a problem. Also, you will develop a bond with your tractor and also meet a bunch of really good people who have vast knowledge about these machines as well in many areas of life. So, make sure to stick around here on GTT and really learn about your machine and develop some new friends.

Please make sure to keep us posted on the progress with your machine and let us know what happens. Hopefully, the dealer steps right up and handles this issue for you. If not, we can coach you on how to handle this issue in other ways.

Under no circumstances allow the "Your tractor is out of warranty" issue to be the excuse as to why this problem isn't handled for you by John Deere. Deere corporate is well aware of the issue with the air cleaner assembly posing a risk to the valve cover mount. Don't let anyone attempt to convince you your situation is any different. That's why Deere re-engineered the system and moved the entire air cleaner assembly off the tractor engine valve cover and mounted it on the core support bracket. When failures do occur, Deere has replaced the engines at their expense.

You should end up with a new engine in the tractor and no out of pocket costs to you. Frankly, I would expect the expense you incurred to replace the air cleaner assembly as well as any expenses to repair the damage from the picture you posted should also be reimbursed to you as this is all part of the same issue.

Please keep us posted on this matter and how its going. Understand, we are also tractor owners and we are NOT speaking for John Deere. We are members of a website which is probably the most complete source of individual tractor use, operation and service issues and other aspects of owning a wide range of John Deere products. Not only would we like to know, we want to see that you are properly taken care of and this headache put behind you.

Official Disclaimer.....
The website is not part of John Deere nor is it speaking on behalf of John Deere in any way. The comments and views expressed are those of GTT Members and its members are people just like you, who own a John Deere product. Just keep this in mind so you aren't under the impression that any comments or advice given here is "official" in any nature. It is merely the opinions, experiences and shared insight of other John Deere product owners. The views given are those of the member making the statement or giving their advice. Please use your own judgement in dealing with issues which affect you and your machinery.
 

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The only thing I would like to comment on from @SulleyBear 's post is, typically a part that's covered under warranty will usually only be granted until the end of the original warranty period.

ie: If you had a 5 year warranty and a part failed at 4 1/2 years that was replaced, they will typically only warranty that part for the remaining 6 months. Its usually considered a 'customer satisfaction' claim the company grants you when replacing an item once your warranty has expired. (and in this case, definitely warranted)

If the part is changed for a failure when it was actually out of warranty, the time allotted for the new warranty is usually only 30 days.

The scenario is whats typical in the auto industry so might not be the same for JD, but I cant imagine they go above and beyond whats considered industry standard. Regardless, I'd definitely want whatever warranty they give you on the new engine in writing.

But....yea, a brand new engine should serve you a lifetime of pleasure, provided you keep up with the maintenance. :greentractorride:
 

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John Deere has a a program to repair the air cleaner free of charge. Program # 18LV188. Give your dealer the program number and they will repair it. They will replace the engine if it is damaged. DTAC: number 116873.
The program from John Deere came out April 29, 2019 to replace the air cleaner and engine if damaged 18LV188, see your dealer.
 

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in my experience gray oil= extreme metal contamination.
 

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Discussion Starter #31
Good News!
John deere has agreed to cover cost and labor for a new engine. My dealer called me today and told me they had done some digging and although they have only came across my tractor with the issue. They did find that this model has had the problems.
What a big relief! They said should be a few days to get it in and a few to install.
Much appreciated to the dealer for research, although after all the info I got from all you helpful ppl on here last nite and today ; I was ready and armed with copies of similar situations that deere was aware of. Thank you to you all!!
That being said, I'm looking fwd to getting my tractor back . My wife and I were thinking about maybe something a little bigger and will definitely stick with jd
 

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That’s great news, thanks for the update!
 

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Good News!
John deere has agreed to cover cost and labor for a new engine. My dealer called me today and told me they had done some digging and although they have only came across my tractor with the issue. They did find that this model has had the problems.
What a big relief! They said should be a few days to get it in and a few to install.
Much appreciated to the dealer for research, although after all the info I got from all you helpful ppl on here last nite and today ; I was ready and armed with copies of similar situations that deere was aware of. Thank you to you all!!
That being said, I'm looking fwd to getting my tractor back . My wife and I were thinking about maybe something a little bigger and will definitely stick with jd
Thats what i expected JD would do.:usa.....:yahoo:
 

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Usually, when given the facts and the facts are pretty clear, John Deere does the right thing. This is why it's always best to get the facts and present them to the dealer and the company and give them the chance to do the right thing. Make sure to keep us updated with how the process goes and when you get your tractor back. Don't be surprised if it takes them a week or more with the holiday coming and also having to get the new engine, which are in stock at the parts distribution centers.

Your tractor will be as good as new once you get it back. If there are any little things not quite right, point them out to the dealer and I am sure they will take care of them. Depending upon the size of your dealer, they might have service technicians who work just on the smaller machines and others who work on the large agricultural machines. If that's the case, the job will be handled by the technicians who work on the "Lawn and Garden" machines and consumer equipment.

I suggest you get to know the technician who works on your machine and when the repairs are done and your tractor is back to new, get them something just to say "thanks". The technician who has worked on my tractor loves a certain fast food chain so I get him $25 gift cards for the restaurant he likes. Its just a special way to show you appreciate his / her effort and let me tell you, it doesn't hurt to have the technician know you appreciate their hard work and effort.

Some will say its not necessary, but everyone likes being appreciated and often, the only thing the technicians hear from customers is complaints. Showing up at the dealership service department with a big box of donuts or pastries is also a good idea. Everyone likes being appreciated and treated nicely and it doesn't happen very often, so they will remember the gesture, trust me.....:good2:

This is why I don't agree with ever taking an adversarial approach and having to "threaten anyone with legal action, etc" as that simply creates barriers to the solution and makes the entire process much harder. Giving the dealer and its people the benefit of the doubt they will do the right thing usually works out very well in the end. If they don't do what they are supposed to, then getting them back on track may take some reminding, but leave the threats and legal action warnings to the lawyers, which is why many have the bad reputation they do..........Between kindness and nastiness, always choose kindness and give it a chance. Few people want to be treated poorly and even fewer respond well to being treated that way.

Keep us posted on the process and we want to know when you get your tractor back. :bigthumb:
 

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I suggest you get to know the technician who works on your machine and when the repairs are done and your tractor is back to new, get them something just to say "thanks". The technician who has worked on my tractor loves a certain fast food chain so I get him $25 gift cards for the restaurant he likes. Its just a special way to show you appreciate his / her effort and let me tell you, it doesn't hurt to have the technician know you appreciate their hard work and effort.

Showing up at the dealership service department with a big box of donuts or pastries is also a good idea. Everyone likes being appreciated and treated nicely and it doesn't happen very often, so they will remember the gesture, trust me.....:good2:
THIS !!!!
As Sulley stated, you have no idea how far this goes, both to the individual technician, and to the shop.
Heck.....Ive been using the same junkyard for the past 30 years and if Im in the area, even if I dont have a reason to pick something up, (thankfully all my kids now drive newer cars instead of $500 clunkers) I'll walk in with a dozen donuts.

Unfortunately, the repair departments on most shops is hectic, fast paced and everyone wants it done yesterday. So the guys behind the wrenches always have some sort of pressure to make things go fast. That few bucks you spend will definitely pay itself back down the road if you should ever have a problem...... its so rare for people to show that little bit of gratitude that, they DO remember who took the time to show their appreciation.

And, thanks alot for sharing your good fortune with us. :greentractorride:
 

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Great news on Deere taking care of your problem. :bigthumb:

Close to 20 yrs ago I had a JD425 , had some smoke issues and several other things. Dealer went to bat for me , of course mower was new only 2 months old. Dealer told me on Tues or Wed they would receive the new engine, Saturday I helped mechanic lift old engine off the frame, help lift the new engine out of the crate, if I had know I could have brought the mower home that afternoon.

Agree with SB on getting mechanic and possibly the shop foreman

As others I make it a habit to get to my dealer around lunch time. I'll go with them and buy lunch , doesn't matter if I'm buying parts, they are working on a machine for me or just in the area.
Over the years if I have a question I call the shop , and either a mechanic or shop foreman will come on line and give me the answer I need.
 
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