Discussion Starter · #1 ·
I have to wonder if the main office of John Deere would even care about the lack of quality being associated with their good name. I took my 2018 1025r to the dealer for repair. I had diagnosed that hydraulic fluid was leaking from the area of the two bolts on either side of the drain plug. In the first picture you can clearly see the leak and it’s origin. I did show this picture to the service manager when I dropped it off. Since this is part of the drivetrain and under warranty (6 years) it was a repair for the dealer to do. After two weeks I was told it was ready to be picked up. I asked what the diagnosis was, and what was done to fix it. I was first told it was a fuel leak which then changed to a loose hydraulic filter (I checked that before I brought it to the dealer) and the repair cost was over $300.00. Knowing that could not be the case, I asked to see the tractor before getting my trailer to take it home and find that I still had a leak. None of the stories I was being told made any sense. The second picture is what I found. Yes, they smeared RTV sealant on the outside of the hydraulic pan like they were putting icing on a birthday cake. Insult to injury is the fact that it was still leaking. I left the tractor at this dealer with one shot at making it right and the work should be done under warranty. Is replacing the gasket really that hard that they would avoid doing it correctly at all costs?