[Chief850]

I have to wonder if the main office of John Deere would even care about the lack of quality being associated with their good name. I took my 2018 1025r to the dealer for repair. I had diagnosed that hydraulic fluid was leaking from the area of the two bolts on either side of the drain plug. In the first picture you can clearly see the leak and it’s origin. I did show this picture to the service manager when I dropped it off. Since this is part of the drivetrain and under warranty (6 years) it was a repair for the dealer to do. After two weeks I was told it was ready to be picked up. I asked what the diagnosis was, and what was done to fix it. I was first told it was a fuel leak which then changed to a loose hydraulic filter (I checked that before I brought it to the dealer) and the repair cost was over $300.00. Knowing that could not be the case, I asked to see the tractor before getting my trailer to take it home and find that I still had a leak. None of the stories I was being told made any sense. The second picture is what I found. Yes, they smeared RTV sealant on the outside of the hydraulic pan like they were putting icing on a birthday cake. Insult to injury is the fact that it was still leaking. I left the tractor at this dealer with one shot at making it right and the work should be done under warranty. Is replacing the gasket really that hard that they would avoid doing it correctly at all costs?

 

[trav]

Did you buy this new in 2018 and just signed up to this forum now to post this as your first post? Just curious.

 

[Chief850]

Just bought the JD tractor used 3 weeks ago after selling my old trusted 1985 Ford….

 

[trav]

If that's an actual warranty fix from a jd dealer you need to contact John Deere and let them know

 

[Chief850]

Pictures can’t be submitted in the “Contact” forum on their web-page so I will try to get an email address since I would like for them to see the pictures and then see if they will provide some clarification about warranty coverage.

 

[BOBL]

I'm glad you caught this before you brought it home. Now go to the link below and start raising hell. This is unacceptable service from any manufacturer and the mechanic performing this repair needs to be let go and re-educated.

Contact Us | John Deere US

 

[theduke]

That looks like Bath Tub caulking.

No way I'd accept that at all.

I'm guessing its a pull the trans to fix problem & they aren't capable or just don't want too.

Very similar thread was up a couple weeks ago.....Not sure if this is the same area but there is a known issue with hydro leaks in some area that did not get enough sealer from the factory.

 

[romcjr]

That's just sad !! Sorry you are having to deal with shotty workmanship like that ! I would be embarrassed to give something like that to a customer . What happened to pride in workmanship ???

 

[Kbar]

So, is it still at the dealer getting repaired? I’d tell him your sending those pictures to Deere along with the work order

 

[W9GFO]

That is terrible customer service, and inept workmanship.

I think you share who the dealer is, let people know who to steer clear of.

...and contact Deere directly like BOBL said, I think you should be able to find either a corporate or regional phone number - maybe someone here knows.

 

[Puckgrinder85]

It's funny but not really. Funny they'd think it's acceptable and that you'd not notice especially since you showed pictures of the leak.

 

[Big]

I would have definitely been tiked off, keeping it PG here. Probably would have had them clean it off and then I would take it to a different dealer.

 

[Chief850]

So, is it still at the dealer getting repaired? I’d tell him your sending those pictures to Deere along with the work order

Yes, it is still at the dealer on the list for Monday….

 

[Chief850]

That is terrible customer service, and inept workmanship.

I think you share who the dealer is, let people know who to steer clear of.

...and contact Deere directly like BOBL said, I think you should be able to find either a corporate or regional phone number - maybe someone here knows.

I very much want my local dealer to succeed. They employ my community neighbors, each of which are working for reasons that range from college tuition to taking care of elderly parents or even something as basic as putting food on the table. Outing the dealer here based on the actions of one or two employees is perhaps what is currently wrong with our society. When my local dealer does well, we collectively as a community do well. John Cougar, John Deere, John 3:16.

 

[Big]

If you wanted your dealer to succeed so much then why were you trying to submit pics to mother Deere. Why even involve corporate? You should have just talked with the manager, right?

Outing the dealer here based on the actions of one or two employees is perhaps what is currently wrong with our society.

They won't let us talk politics here so I can't really talk about this.

That "Fix" is the worst thing I've seen that was considered a repair by anyone. What did the manager say when you pointed it out?, If it was anything less than sincere apologies and the want to fix it right then the manager is just as inept as the tech and I would be putting that place in the rearview as fast as I could and go to a different dealer.

 

[330_D]

I very much want my local dealer to succeed. They employ my community neighbors, each of which are working for reasons that range from college tuition to taking care of elderly parents or even something as basic as putting food on the table. Outing the dealer here based on the actions of one or two employees is perhaps what is currently wrong with our society. When my local dealer does well, we collectively as a community do well. John Cougar, John Deere, John 3:16.

We need more of this in the world.

I'm all for accountability, but you have to give them a chance at least. That's a pretty terrible fix to attempt to pawn off on a customer, but hey maybe they'll make it good

 

[Chief850]

If you wanted your dealer to succeed so much then why were you trying to submit pics to mother Deere. Why even involve corporate? You should have just talked with the manager, right?


They won't let us talk politics here so I can't really talk about this.

That "Fix" is the worst thing I've seen that was considered a repair by anyone. What did the manager say when you pointed it out?, If it was anything less than sincere apologies and the want to fix it right then the manager is just as inept as the tech and I would be putting that place in the rearview as fast as I could and go to a different dealer.

The Manager said they could “do better.” Reaching out to “mother Deere” especially about warranty coverage is business. However, I will care for my neighbor/community over business anytime.

 

[ClydeLogan]

I don't know what level person you dealt with at the dealer, but I would definitely send those pictures and your original post to the person occupying the head shed at that dealership. E-mail, but if no response maybe a certified, return receipt letter with the pics. Or just walk into the owner's office and put them down on his desk and see what he does. If the dealer/owner doesn't respond, then I think you are justified in naming the dealership - because the owner has implicitly condoned horrible service for a customer.

 

[Big]

I agree on supporting local. You might as well let them try again, there's no doubt they could "do better" because they can't do anything worse. Maybe they have some flex seal and dress it up with some black paint.

Good luck and happy tractoring

 

[AJgrn78]

Even this is not really funny, I reacted with the "laughing" emoji because on top of a juvenile repair attempt, they used bright white silicone, lol.

Warranty repair would be to split the case and repair the gasket / mating surface.

For what it's worth, if it's a slow leak, it's really not a big problem. My old 1050 weeps tractor fluid all over the place, you can't hardly find a dry spot on the rear housing anywhere, and I put a plastic catch pan under it. It takes months before the fluid level even visibily drops below the "full" mark on the dipstick.
Not that leaks are acceptable on a newer machine, but unless they're a gusher you can live with them.