I brought in two tractor tires (26 12-12) to fill with bio ballast. Before I brought them in I weighed each of them. One was 81 lbs, the other 103 lbs. I asked them to put in as much as possible and noted that there was some ballast still in the tires.
When I called to check on them I asked how much they put in. They told me 24 gallons. When I said that my tires should only hold 10 gallons each, and they started with a couple gallons in them already, he told me that they put a whole lot in because that is what I asked for. He also told me he knew there wasn't much in them because he lifted them - I said "I weighed them". Over the phone he reduced the charge to 20 gallons.
When I got the tires home I weighed them again. One was 148 lbs, the other 158 lbs. That ends up being a total of 122 lbs of ballast that they added. At 9.7 pounds per gallon that equal 12.6 gallons total ballast that I received. I doubled checked the accuracy of my scale using another scale and it was spot on. I called and talked to the manager, the same guy that told me that they put a whole lot in, and he refunded 8 gallons worth.
I asked how they determine how much ballast they install. Apparently it is either by chart or by how much is left in their tank. They do not weigh, and it is not metered. I made mention that it should be a concern that their method is so inaccurate - he apologized but also made a comment about how he is just going by what I say the tires weigh.
If I had not weighed the tires before taking them in I wouldn't have known how much they actually put in and would have been charged for 24 gallons instead of the 12.6 gallons that I actually received.
When I called to check on them I asked how much they put in. They told me 24 gallons. When I said that my tires should only hold 10 gallons each, and they started with a couple gallons in them already, he told me that they put a whole lot in because that is what I asked for. He also told me he knew there wasn't much in them because he lifted them - I said "I weighed them". Over the phone he reduced the charge to 20 gallons.
When I got the tires home I weighed them again. One was 148 lbs, the other 158 lbs. That ends up being a total of 122 lbs of ballast that they added. At 9.7 pounds per gallon that equal 12.6 gallons total ballast that I received. I doubled checked the accuracy of my scale using another scale and it was spot on. I called and talked to the manager, the same guy that told me that they put a whole lot in, and he refunded 8 gallons worth.
I asked how they determine how much ballast they install. Apparently it is either by chart or by how much is left in their tank. They do not weigh, and it is not metered. I made mention that it should be a concern that their method is so inaccurate - he apologized but also made a comment about how he is just going by what I say the tires weigh.
If I had not weighed the tires before taking them in I wouldn't have known how much they actually put in and would have been charged for 24 gallons instead of the 12.6 gallons that I actually received.
