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Discussion Starter #1
So I noticed the deck was vibrating a bit today and something didn't sound right. Dropped the deck flat to the ground and started to inspect things and noticed the pto auto connect coupler was looking a little weird. It was cocked to one side and I went around the other side to see some flat stock snapped off and a really deep gouged rod. Here are pics. Is the tractor side of the PTO coupler suppose to swivel a little to adjust as the mower deck floats around a little as it rolls on the anti-scalp wheels. Mine is rock solid the bolts are tight that hold it in place.

I bought the tractor 2 years ago at the beginning of August, so if I am right my warranty ran out. It will suck if it was a defective part or the dealer had calibrated my deck wrong during the original install and set-up. Hopefully there will be some sympathy. Though it does not look hard to replace the parts, just not sure if there is something wrong with the calibration.
 

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Discussion Starter #2
It looks as if I need to replace parts 9 and 16 for sure and the metal bar that runs through them.
 

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Discussion Starter #4
I'm glad I caught it when I did before I blew something more up. With the heat the grass growing has slowed so this is a good time to get it repaired before thatching and leaf clean-up this fall.

Anyone else have this happen to them?
 
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96PSD, Let us know if the dealer takes care of you.
 
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Discussion Starter #6
So I was mistaken thinking my warranty ran out after 2 years, I have 3 years, so all should be good unless they feel the owner (myself) did something to cause the part to break. I will update the end results when it gets done.

I also have them pricing out what it would cost to do the rim guard on my rear turf tires while it is there.
 

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Yep, this happened to me as well. Only mine didn't last that long. I got less then a year on mine. Haven't had a problem since. Yah, now because I don't have the newer stuff it'll probably happen. :munch:
 
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So I was mistaken thinking my warranty ran out after 2 years, I have 3 years, so all should be good unless they feel the owner (myself) did something to cause the part to break. I will update the end results when it gets done.

I also have them pricing out what it would cost to do the rim guard on my rear turf tires while it is there.
On the 2013 and maybe 2014 tractors, the warranty is two years on the overall tractor, 3 years on the drive train.
 

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Discussion Starter #9 (Edited)
I told them to call me with estimates before repairing, but they looked up the tractor and told me that it would be covered under my 3 year warranty. I bought it August 2014. It was a 2015 model if I remember correctly. Or the dealer had thrown in the extra year as part of purchase. Can't really remember. Again let's see how it all pans out. I told them to go over the height adjustment dial and the swivel seat ( 3 out of the 4 m8x12 screws had fallen out and disappeared somewhere, went to swivel the seat once and it almost came off in my hand) while it was there as well. Also, I never had an easy time attaching the yellow FEL hose. I had to push back really hard on the female coupler to have it mate to the male. The other three where easy. And it is not the FEL side as it is a problem with the snow plow as well. That should cover all my aches and pains for a while.
 

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That sounds good, I hope it all works out well.
 

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Discussion Starter #11 (Edited)
Not so fast, I had to call "Mother Deere" and plea for sympathy. I thought I was correct about the warranty. I got a call from the dealership with a close to $1900 sticker shock repair estimate. The whole Auto Connect mechanism on the tractor side needs to be replaced. My basic warranty ran out July 20th which would have covered it. I have about 100 hours on the mower deck and 140 overall on the tractor. I went down to the dealership immediately to talk to the tech as I though it would be 2-3 parts needing to be replaced. We climbed underneath and found 2-3 more things that have significant wear marks from the other part failures. He explained he could replace those individual parts, but the man hours to take it all apart and put those parts in would put me back to almost new. The new one he said has also been updated and reinforced better. My take is that I could expect another expensive failure if I replaced the original parts or go with the better design and be solid, I hope. I talked with the service writers to plea my case with Deere and they gave me a number to call so I could plea my case as well. So I did call and have a case number opened and they will review the case and speak to my dealership to confirm things. The tech did note that there was no visible abuse by the owner to cause the failure good for me. He said he has seen some failures from bent parts, but then he also sees the dents in the outer frame of the mower deck as well as a tell tale sign the hit something hard to cause the damage.

I feel if Deere updated the design they knew there were problems. So hopefully they will step up to the plate and do good. I would be able to accept the repair costs if this was say another 2-3 years down the road, but 100 hours and 2 years later, no way. I was told that I should hear back from Deere in 2-3 days. My guess with Labor Day weekend it will be mor elike next Tuesday or Wednesday.
 
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It is the unfortunate part of warranties. They are a line in the sand that is drawn by the mfg. Over the line, they usually will not budge.

I recently had my swivel seat linkage break for the second time. The first, JD replaced the entire swivel under warranty. Now, my 2013 is out of warranty because the overall tractor warranty is 2 years. On these tractors, the power train is warrantied for 3 years (don't think JD is doing the 3 years on the power train anymore).
So, my dealer contacted their regional JD rep concerning my seat swivel. Even though, the seat swivel has now been updated, JD didn't step up. Honestly, I didn't think they would so I figured out a fix for the seat swivel problem. Repaired the problem for $20.00.
 

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Discussion Starter #13
So Good News!! I got to use my tractor for 2 1/2hrs. Then I had to take it back to the shop.

Deere did repair the auto-connect mower mount carriage body on their dime. Whewww. What a difference with the new redesign of the frame body to carry the mower deck. The parts are all beefier. I attached a photo. Look how thick the cross rod is now among other things

The reason it had to go back was the hydro-static pedals. I suddenly had automatic forward cruise control without setting the lever. The pedal dropped to the floor. Just about clobbered my house. Thank god I was quick enough to hit the brakes and try and step on the reverse pedal. Small panic attack. Guessing I lost a linkage somewhere. Don't think it was related to the other work just done, just coincidental.
 

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Discussion Starter #14 (Edited)
So, I got my 1025r back today, with no cost to me to repair the hydrostat pedal issue, I have to say that, the Central Jersey Equipment Service team in Columbus NJ went above and beyond to make sure their customer was satisfied with the outcome. They went to bat for me with Deere Corp with my Auto-connect frame hanger failed and my warranty ran out a month earlier and then took care of my recent issue after only having the tractor back for 2 1/2 hrs. I'm happy working with them.
 
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