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A friend at work gave me his old DeVilbiss GT5250 gas generator a few years ago when he upgraded to a portable diesel. There were only 2 issues, first, he said it just stopped for no reason while running and second, the fuel tank leaked if you filled it too much. He did not try to start it after it stopped, and I couldn't resist taking it since it was free. Oh yeah, he said that the low oil sensor didn't work either, just make sure you check it often.

When I got it, sure enough, the fuel tank leaked at a seam where one of the hold down bolt holes was molded in. Engine was "stuck" and pulling the rope couldn't free it. Pulled the fan housing, put a ratchet on the crank and it was easy enough to free it. It still had a good amount of oil in it, so it probably wasn't run dry. It had good compression and spark, so I put gas in it and it started right up :yahoo: and was putting out 120 on both legs. I changed the oil and let it run a while so that end was good to go.

Yes the gas tank leaked at the tank's mid seam. I put some gas tank sealant (gas resistant glue) on it after cleaning it as best I could, let it dry and basically put it away for the next power outage. I figured everything was dry, including the tank, and if it still leaked, I'd just fill it about 1/3 and run it with a loooong power cord away from the house :laugh:. Funny how that after you get a emergency generator, your power doesn't go out anymore.:unknown:

Flash forward 5 years. I finally figured that I should PM the generator and start it, just for giggles. So I drained the oil, and since it was out, I'd check the low oil sensor. Yep, it doesn't work, and a new one is $$$. I didn't even bother to fill the tank yet, figured I'd look into a new tank and fixing/replacing the low oil sensor.

Well after searching on the great internet, I find a new tank is about $100, but then I find a thread about a recall on DeVilbiss/Porter Cable 5250 generators back in 1999/2000. So I called the number, and guess what, a replacement fuel tank kit with all the fittings is on its way, should be here in about a week.:yahoo: No charge.

Good deal on a 17+ year old generator. Now if I can fix/replace the low oil sensor I'd be all set for my next power outage (which maybe never at the rate I'm going :laugh:)

Sorry for the long story, but I'm excited.
 

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Good for you Tom!

It pays to research. Now that I have all this time on my hands I do the same.

A similar issue - my wife uses a heating pad when in her chair for her back. I know these things typically don't last all that long with extended use - she uses it for at least 3 hours every day. I bought the best one I could find after doing hours of research reading reviews.

It was almost at the 2 year mark when it quit (1 year warranty). Did some research once again and found that a lot of these had failed because of the controller going bad and not the element. So just for fun I called the company.

Long story short, after talking with a very pleasant rep, they sent me a new one free of charge. I think part of it had to do with me registering it when I bought it - the rep called me by name and already had my address.

This is the kind of thing that makes repeat customers.

And as far as registering products, I always do it now. Sometimes you will get a surprise. For Manfrotto tripods, when you register the product, you get double the warranty coverage time. With Ruger I got a 20% off code to use at their store for parts and stuff.
 
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Been working in the bike business for years. It's amazing how many peeps buy something that expensive without checking it out. I find open recalls on newly purchased (used) bikes all the time. Sometimes they even buy them from another dealer. It's actually illegal to sell any kind of products with an open recall. Even on a brand new machine. We can "sell" it but not "deliver" it to the customer before the fix is done.

H-D will also come out with product updates for certain known problems that are not safty related. However unlike recalls they have a time limit to get them done. Usually before the warranty period is up.
 
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A friend at work gave me his old DeVilbiss GT5250 gas generator a few years ago when he upgraded to a portable diesel. There were only 2 issues, first, he said it just stopped for no reason while running and second, the fuel tank leaked if you filled it too much. He did not try to start it after it stopped, and I couldn't resist taking it since it was free. Oh yeah, he said that the low oil sensor didn't work either, just make sure you check it often.

When I got it, sure enough, the fuel tank leaked at a seam where one of the hold down bolt holes was molded in. Engine was "stuck" and pulling the rope couldn't free it. Pulled the fan housing, put a ratchet on the crank and it was easy enough to free it. It still had a good amount of oil in it, so it probably wasn't run dry. It had good compression and spark, so I put gas in it and it started right up :yahoo: and was putting out 120 on both legs. I changed the oil and let it run a while so that end was good to go.

Yes the gas tank leaked at the tank's mid seam. I put some gas tank sealant (gas resistant glue) on it after cleaning it as best I could, let it dry and basically put it away for the next power outage. I figured everything was dry, including the tank, and if it still leaked, I'd just fill it about 1/3 and run it with a loooong power cord away from the house :laugh:. Funny how that after you get a emergency generator, your power doesn't go out anymore.:unknown:

Flash forward 5 years. I finally figured that I should PM the generator and start it, just for giggles. So I drained the oil, and since it was out, I'd check the low oil sensor. Yep, it doesn't work, and a new one is $$$. I didn't even bother to fill the tank yet, figured I'd look into a new tank and fixing/replacing the low oil sensor.

Well after searching on the great internet, I find a new tank is about $100, but then I find a thread about a recall on DeVilbiss/Porter Cable 5250 generators back in 1999/2000. So I called the number, and guess what, a replacement fuel tank kit with all the fittings is on its way, should be here in about a week.:yahoo: No charge.

Good deal on a 17+ year old generator. Now if I can fix/replace the low oil sensor I'd be all set for my next power outage (which maybe never at the rate I'm going :laugh:)

Sorry for the long story, but I'm excited.
Tomfive, I ran across your post searching for a replacement gas tank on a DeVilbiss generator. Would you mind posting a link to the thread about the recall, or the number you called about the replacement tank? Do you know how long the recall is for? Thanks lt190b
 

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For anyone interested. I called the 18008882468 # on my leaking tank, visited with a customer rep about the problem. Provided them with the model #, and the date code, new replacement tank sent and received. I didn't find out how long the recall is for. I did see, by way of google, some information about the recall. Your mileage may vary.
 

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Discussion Starter · #6 ·
Tomfive, I ran across your post searching for a replacement gas tank on a DeVilbiss generator. Would you mind posting a link to the thread about the recall, or the number you called about the replacement tank? Do you know how long the recall is for? Thanks lt190b
For anyone interested. I called the 18008882468 # on my leaking tank, visited with a customer rep about the problem. Provided them with the model #, and the date code, new replacement tank sent and received. I didn't find out how long the recall is for. I did see, by way of google, some information about the recall. Your mileage may vary.
Sorry I didn't see your post until tonight. And I'm glad you found the phone number and got your replacement.

Next time please PM me, or any other specific member when you have need a direct answer to a question like that. For me, there are so many "unread posts" when I sign on that I may not see an old post that I started come up again.

As for "how long" this replacement program is valid, I guess for as long as DeVillbiss stays in business. After all, this was an official recall.

BTW, did they ask you to destroy the old tank, so no one else can possibly use it?
 

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Sorry I didn't see your post until tonight. And I'm glad you found the phone number and got your replacement.

Next time please PM me, or any other specific member when you have need a direct answer to a question like that. For me, there are so many "unread posts" when I sign on that I may not see an old post that I started come up again.

As for "how long" this replacement program is valid, I guess for as long as DeVillbiss stays in business. After all, this was an official recall.

BTW, did they ask you to destroy the old tank, so no one else can possibly use it?
Tomfive,the instructions said "NOTE: Dispose of old tank properly. If you are an Authorized Service Center contact your Regional Service Representative." The tank I received only had the Drain Cock Grommet with it. I had to find a fuel tank shut off valve, mine was MIA. I found one at a place just over the state line in Kansas at R&S Equipment Inc. 913-721 1665 Generator fuel shut off valve Ordered it at about noon on Friday 1/20/17 and it was delivered Saturday at 9:37 am, free shipping. I put these guys in my favorites file
 

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Discussion Starter · #8 ·
Tomfive,the instructions said "NOTE: Dispose of old tank properly. If you are an Authorized Service Center contact your Regional Service Representative." The tank I received only had the Drain Cock Grommet with it. I had to find a fuel tank shut off valve, mine was MIA. I found one at a place just over the state line in Kansas at R&S Equipment Inc. 913-721 1665 Generator fuel shut off valve Ordered it at about noon on Friday 1/20/17 and it was delivered Saturday at 9:37 am, free shipping. I put these guys in my favorites file
R&S looks like a nice resource for parts. My replacement came with the grommet only, just like yours did. BTW, if your valve was MIA, how was the hose connected to the old tank?:dunno:

And for the tank disposal, when I was talking with DeVillbiss on the phone, the woman suggested that I saw the tank in half or something like that, instead of just putting it in the trash. She wanted me to make sure someone else won't find it and try to re-use it. I guess they don't want someone to have a leaking problem, causing an incident, and maybe a liability issue. Right now it's sitting in my garage, waiting for the next time I have a saw handy.

Just my 2 cents.
 

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Tomfive, the fuel line was loose so I could connect it to a fuel tank I would set on top of the gen. I don't know what became of the valve, that is why I reported it MIA, I have had this gen. since 1998/99 seldom using it. Yes this a PIA way of use. Recent threat of big ice storm inspired me to see about a fix, google search about a replacement tank, and here we are. My BIL close by also has a recalled gen. and his new tank is on the way. I am not too concerned about someone using the old tank, it had a hole in it, and a leaky side seam. lt190b
 

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Generator maintenance and repair is a important step for its smooth working. A generator can last for decades but it needs proper maintenance. The better the maintenance, the longer your generator will function without the need for extensive repairs. But if the generator in your facility is experiencing problems, or has stopped working, call a generator repair professional that specializes in emergency power as soon as possible. To avoid such problems schedule yearly inspection with the help of generator maintenance NJ specialists.
 

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Update to this thread...September 7, 2017 and they're still honoring this recall and shipping new tanks. this generator was sold under a couple different brands. Mine happens to be a Companion 919-32721 (5250 Watt). I stumbled on to this thread last night as I was looking to purchase a new tank so the OP saved me about $120 at least.

I am not the original owner and have no proof of purchase, but it was not required. I bought this generator six or seven years ago from a friend who was moving and I think he bought it off Craigslist. He sold it to me with the leak, said he had repaired it, but had never filled it up. I only had occasion to use it this time last year after Hurricane Matthew and it leaked right away. Anyway, here's more info.

Here is a link to the recall notice: http://www.devap.com/19991230-Portable_Generator_Gasoline_Tanks.pdf

Note the phone number is " (800) 888-2468, ext. 21" which is really option 2, followed by option 1 (parts). I found this out the hard way because I initially chose another option and that person transferred me to Dewalt generator sales (888-431-6871) who after a long hold tried to get me to call another number (800-433-9258). Luckily, before I called the third number I reread the notice and saw "ext: 21" so I called back to that number and once I got to a person again the process was pretty simple. I just told her my issue, mentioned the recall, gave her my model number, serial number, and described my leaky tank and 5 minutes later she was mailing me a new tank.

Not sure how many of these are still around, but they appear to be pretty bulletproof as long as they're stored correctly.
 

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Like the Energizer Bunny

Update to this thread... January 10,2018 and they're still honoring this recall and shipping new tanks.

Zeke_in_SC pretty much says it all in the above post. All they asked for was the serial number and model number (No date!) and the aforementioned issue of a crack extending a few inches out from one of the mounting holes. I was told my new tank would arrive in 7 to 10 days and would not include a gas cap, but does include the rubber grommet at the bottom of the tank to slide your old pitcock valve back into.
 

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Update to this thread... January 10,2018 and they're still honoring this recall and shipping new tanks.

Zeke_in_SC pretty much says it all in the above post. All they asked for was the serial number and model number (No date!) and the aforementioned issue of a crack extending a few inches out from one of the mounting holes. I was told my new tank would arrive in 7 to 10 days and would not include a gas cap, but does include the rubber grommet at the bottom of the tank to slide your old pitcock valve back into.
I bought a new gas cap from someplace because my gasket dry rotted and was all over the inside of the new tank. Bought this one from Amazon http://a.co/1duWanP

Glad someone else got in on this. Seems to be a good generator (in it's various labels).
 
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Still honoring recall

Update to this thread... January 10,2018 and they're still honoring this recall and shipping new tanks.
Update: As of today, 19NOV2018, they are still honoring the recall.
I have the GT5250 (Devilbiss Powerback) and I have a new tank on the way.
I just bought this a few days ago for the winter ice storm in Ohio, and this thing is a beast!
Well maintained and plenty of power. Just had the issue with the fuel tank leaking gasoline out the seams near the handles.

(also totally just registered to give thanks and update the group...)

-Ryan
 

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STILL honoring recall

Update: As of May 2019, they are still honoring the recall!

I have the GT5250 (Devilbiss Powerback) and I was shipped, totally free, a new tank.

My father-in-law gave me the generator a few years ago; a neighbor of his had given it to him a few years before - I did have owners manual, but no information related to the purchase. I just called the phone number above, mentioned that I had heard something about a recall, they took my information, said I would be receiving a new tank in 7-10 days, and it arrived in about 4-5 days. This generator was built in 1999, and the company is still honoring the recall after 20 years - amazing!

Like Ryan, I only registered to post an update and thank the group... so much thanks!

-Mark
 

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Using my amazing powers of thread necromancy, I hereby declare my extreme interest in this thread.

Looks a LOT like my Craftsman generator- at least the frame and top gas tank. I much prefer a poly tank, but am suspicious of leaks. Guess I'm gonna have to optest mine again. Ran it last year for a while and no leaks noted.
 

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Using my amazing powers of thread necromancy, I hereby declare my extreme interest in this thread.

Looks a LOT like my Craftsman generator- at least the frame and top gas tank. I much prefer a poly tank, but am suspicious of leaks. Guess I'm gonna have to optest mine again. Ran it last year for a while and no leaks noted.
If yours is a Craftsman Model No. 919-32651 - you might as well call with your serial number. I guess they're tracking if you or a previous owner have already requested a tank, but if not you might as well have them send you one and hold on to it.
 

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I happened across this thread after pulling out my Companion 5250 to test it out because current events. Well, I put some more fuel in the tank and fired it up and noticed the tank was split at the seam. Did a google search, found this thread.

Well, I called the number shared here, and they are shipping me a free replacement tank! Unbelievable!

I joined this forum specifically to report they're still honoring the recall on April 2 2020!
 

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I happened across this thread after pulling out my Companion 5250 to test it out because current events. Well, I put some more fuel in the tank and fired it up and noticed the tank was split at the seam. Did a google search, found this thread.

Well, I called the number shared here, and they are shipping me a free replacement tank! Unbelievable!

I joined this forum specifically to report they're still honoring the recall on April 2 2020!
Another happy customer....now buy a John Deere Tractor and hang around.
 
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