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Discussion Starter #1
Has anyone else submitted any on-line Home Depot reviews for items purchased? If so, were they accepted?

I've reached the conclusion that the HD reviews are a bit on the rigged/biased side just like most places.

I've submitted several reviews and they all get rejected saying "They don't meet the review criteria". By "review criteria" I can only assume they mean a 5-star glowing report with no critical comments.

My first case was when I purchased my JD 17P cart from them. It arrived promptly but the tub was used as the shipping carton with all the parts inside and a cardboard cover on top. That meant that the tub takes all the bumps and bruises of shipment. Mine wasn't broken but the tub was scuffed and scraped and the corners had impact marks like a cart might get after years of use. I mentioned in my review how great the cart was and that it was easy to assemble but cautioned that if you have it shipped to your house it is likely to get scuffed and beat up due to the shipping method. The review was rejected because you aren't allowed to mention shipping issues. Huh?

Most recently I submitted a review on the Milwaukee string trimmer I just purchased. I questioned why HD sells the Milwaukee trimmer but does not carry the Milwaukee replacement string in any of its PA stores nor will they ship the string to any PA address. I mean, they sent me the trimmer along with a fully loaded head of string... so why can't I get more string. Review rejected as "Not meeting the review criteria".

It's interesting that they always send you an email asking for you to submit a review but fail to mention that it must be all peaches and cream or it will be rejected. Needless to say I won't be submitting any more reviews.
 

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Has anyone else submitted any on-line Home Depot reviews for items purchased? If so, were they accepted?

I've reached the conclusion that the HD reviews are a bit on the rigged/biased side just like most places.

I've submitted several reviews and they all get rejected saying "They don't meet the review criteria". By "review criteria" I can only assume they mean a 5-star glowing report with no critical comments.

My first case was when I purchased my JD 17P cart from them. It arrived promptly but the tub was used as the shipping carton with all the parts inside and a cardboard cover on top. That meant that the tub takes all the bumps and bruises of shipment. Mine wasn't broken but the tub was scuffed and scraped and the corners had impact marks like a cart might get after years of use. I mentioned in my review how great the cart was and that it was easy to assemble but cautioned that if you have it shipped to your house it is likely to get scuffed and beat up due to the shipping method. The review was rejected because you aren't allowed to mention shipping issues. Huh?

Most recently I submitted a review on the Milwaukee string trimmer I just purchased. I questioned why HD sells the Milwaukee trimmer but does not carry the Milwaukee replacement string in any of its PA stores nor will they ship the string to any PA address. I mean, they sent me the trimmer along with a fully loaded head of string... so why can't I get more string. Review rejected as "Not meeting the review criteria".

It's interesting that they always send you an email asking for you to submit a review but fail to mention that it must be all peaches and cream or it will be rejected. Needless to say I won't be submitting any more reviews.
FWIW I do believe all the carts are shipped that way, even to the dealership.
 

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Same issue for me. My negative comments about installation (20 minutes to remove tightly-glued stickers from the face of smoke detectors) and cheap lead-containing batteries that looked like alkalines were deemed not applicable to the item's performance and rejected.

You my be on to something! I posted the identical review on Amazon and it went live in minutes.
 

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Huh. I don't shop at HD often (maybe once every 4 or 5 years) since there are at least 3 Lowe's stores that are closer. I've submitted several reviews on the Lowe's website and they all have been accepted and posted immediately whether they were 1 star or 5 stars.
 

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Discussion Starter #5
FWIW I do believe all the carts are shipped that way, even to the dealership.
Make sense. Although I don't recall seeing any floor display models that were beat up on the corners like mine was. I mean, it is just a cart but given the price it was disappointing to see years worth of wear right out of the box.
 

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Discussion Starter #6
Huh. I don't shop at HD often (maybe once every 4 or 5 years) since there are at least 3 Lowe's stores that are closer. I've submitted several reviews on the Lowe's website and they all have been accepted and posted immediately whether they were 1 star or 5 stars.
I'm an admitted Lowe's guy through and through. I like the stuff Lowe's sells and the way the store is laid out. Although they do seem to do their best to pi** me off on a regular basis. The only way I will go to HD is if Lowe's don't have the item I want or if HD is having a big sale on something. For whatever reason I always have a heck of a time finding my item in HD. The last time I tried using the website to tell me the Aisle/Bay location of an item it showed the item on the opposite side of the store than where it was actually located. ;-(

I could tell you stories of HD and their stock status and merchandise location.
 

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I am trying to more of a Lowes person, but HD is 2 minutes from my work, and it takes me less than a minute out of my way to get there on my way home. Closest Lowes takes me at least 20-30 minutes out of my way on my daily commute.

I got turned off to HD when they stopped honoring the Lowes 5% off almost everything/every day. Short story, when I first asked if they would match Lowes prices ... answer YES. Asked if they would match Lowes 5% off with Lowes CC ... answer YES, but you had to use a HD CC, so I got one. So things were good, but a couple of years later HD just stopped honoring the Lowes 5% off. But they still honor the active military discount, just like Lowes.

Enough said, just my 2 cents.

BTW, I RARELY do a product review or any surveys. Not worth my time.
 

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Lowes, Home Depot. Reviews? I'm old enough to remember when we had no Big Box of crap stores. We did all our buying from local merchants who lived in the community. As a kid I could go to the hardware store & take whatever I wanted & told the counter person (who was the owner in most cases) to please put this item on my Dad's account & I walked out the store.

But today we have what Lowes calls "Dept. Professionals". Yup a member of my family works at the Lowes & he's the "Plumbing Dept." Pro. The only thing he knows about plumbing is how to clog a toilet. And forget about any real "How TO". advice. If most of these Pros were any good at the trade, they would not be working for slave wages & stupid hours at any of these places. Yes, I have an attitude about these places. There's a privately owned rather large hardware & general building supply not far from my house. On average his prices range anywhere from .25 cent to maybe $2.00 on average for the same item at the big box place. I buy almost everything I can from him & the service is friendly & personal. Same with lumber. We have a family owned local lumber yard. There prices are lower than any Lowes or HD AND they carry a full line of lumber that you can't get at the big box store.

I find it funny. Everyone screams Buy America. But where is the first place they go? The Big box store & pay out $$$ for corporate overhead & stock holder profits. And then they complain they have no stores on main street to shop in. Gee, I wonder why. This is just my own feelings on things. I to do go to the box lots when I must, but I don't like it. Maybe its because my lazy ass family member brags how he can hide in the store's inventory area & get paid for sleeping on the job. But then again, that's what most of them do. :nunu:
 

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About 2 Years ago I gave a 2 star review for The Seizmik Soft Cab for the 1 series On ACME outfitters Website. I actually Praised the distributor in the review But I listed what I was Not Happy with On the soft Cab. In a Very appropriate way. ACME has Never Posted it All they Have up is one 5 star Review. Outdoor Power distributors I Notice will Post the Bad reviews with Good and Northern Tool is very Good about Posting good and Bad reviews of Products. But I guess I understand ACME not Posting because they Can't sell the Seizmik Soft Cab's for the Pre 2018 1 series even thought the cab is down about $300 from what I paid for that disaster of a Soft Cab:bigthumb:
 

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Discussion Starter #10
Lowes, Home Depot. Reviews? I'm old enough to remember when we had no Big Box of crap stores. We did all our buying from local merchants who lived in the community. As a kid I could go to the hardware store & take whatever I wanted & told the counter person (who was the owner in most cases) to please put this item on my Dad's account & I walked out the store.

...

Yes, I have an attitude about these places. There's a privately owned rather large hardware & general building supply not far from my house. On average his prices range anywhere from .25 cent to maybe $2.00 on average for the same item at the big box place. I buy almost everything I can from him & the service is friendly & personal. Same with lumber. We have a family owned local lumber yard. There prices are lower than any Lowes or HD AND they carry a full line of lumber that you can't get at the big box store.

...
You are very fortunate to still have a decent hardware store in your area. We used to but no longer.

I agree with you on the lumber yards. I despise buying lumber at the big box stores. Never mind that their selection of dimensional lumber is usually more suited for building the bows of boats... But... you roam through the aisles loading up what you can on one of those goofy carts (assuming you can find one) and then you haul it through the cluttered aisles to the register and then out to the parking lot where you transfer it again to your truck. At a REAL lumber yard you go to the counter, give the guy the list of materials you want, pay and then drive out back to the dock where they load it all on the truck for you.
 

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I am a Lowes "something" member,, so they have my email,,
EVERY time I make a big ticket purchase there,, Lowes asks me to review it,,

About three reviews were kinda negative for some reason,,
EVERY negative review gets rejected because of some "technical" problem,,

The good reviews go right through,, EVERY time,,,:dunno:

Recently, I wanted a new toilet,, so I ordered it from Lowes
(they only have white in the stores, the wife wanted "bone")

After three weeks, it never came in,, and, no one could even determine if it was EVER going to come.
I asked for a refund,,
THEN, I had to see the store manager before they would authorize a refund,,

THE NEXT DAY,, I get an email from Lowes,, asking how I was enjoying my new toilet,,, :banghead:
obviously, a negative review,,
the review was rejected because of a technicality,,,:lolol:
 

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OK,, I JUST got an email, literally in the last 2 minutes,, Lowes wants another review,,

Here are a couple lines out of the email,,,

"Here's Your Chance at a $300 Gift Card! Rate Your Purchase"

"5 Stars? Rate It Now to Win!"

I can not quote the entire email,, because much of it was a graphic,,, I was wrong,, I simply copied it like it was a photograph,,, :bigthumb:

 

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Now, no one would be posting fake reviews, it's bad for business. It's illegal to post fake online reviews.:nunu:

The statistics are about 60% online reviews are fake.:lol:

I would think having strict posting rules helps control what gets posted related to a blurry interpretation of their rules. If they get caught I would think that the answer is well our people may interpret the rules differently, but we try to meet our consumers expectation and hope to improve, blah, blah, lawyer speak.
 

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I'm an admitted Lowe's guy through and through. I like the stuff Lowe's sells and the way the store is laid out. Although they do seem to do their best to pi** me off on a regular basis. The only way I will go to HD is if Lowe's don't have the item I want or if HD is having a big sale on something. For whatever reason I always have a heck of a time finding my item in HD. The last time I tried using the website to tell me the Aisle/Bay location of an item it showed the item on the opposite side of the store than where it was actually located. ;-(

I could tell you stories of HD and their stock status and merchandise location.
We don't have a HD here, Lowes or Menards for big box. ACE hardware is getting to be more of a go to for me.
I used to be a Lowes guy, seemed they had better selection and the military discount. In my current location however, they are inconvenient to get to, have TERRIBLE service, and selection is meh.
Menards actually has people to help you, decent selection, and when they run their 11% rebate they are actually cheaper.
 

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We don't have a HD here, Lowes or Menards for big box. ACE hardware is getting to be more of a go to for me.
I used to be a Lowes guy, seemed they had better selection and the military discount. In my current location however, they are inconvenient to get to, have TERRIBLE service, and selection is meh.
Menards actually has people to help you, decent selection, and when they run their 11% rebate they are actually cheaper.
Thing I don't Like about Menard's is the Rebate isn't really a rebate that 11% is for Use In there stores Only I would rather Have a true 11% off . I Only shop at Menard's for Lumber as they Have More of the Odd sizes Lowes and Home Depot don't Carry. I find the electrical and Plumping Parts to be sub standard sometimes at Menard's compared to Lowes or Home depot. If I need Hardware I go to ACE or True Value Hardware stores Because they Have to odd sizes That None of the Big Box stores Carry. I also Have Fastenal around me as well :bigthumb:
 

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I also refuse to do surveys or reviews. Waste of time.
And I refuse to enter contests, that are really just trying to get your personal information, to share/sell and open the door to unsolisitated sales calls.

The other thing I do not attend the "everyone wins" giant parking lot promos the car dealers send out. I get them with scratch offs, keys, winning numbers, and lately battery powered little gizmos. (no offence intended to Gizmo2) :mocking: They just get thrown away. :laugh:
 
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