Green Tractor Talk banner

1 - 20 of 50 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1 (Edited)
I sent a certified letter to S.Allen Chairman/CEO Deere & Company World Headquarters

people do not understand the reason for post. I talked to everyone local ( more than once) and I sent messages to their web site .I got more information from this web site in two hours than I received from the John Deere dealer in six weeks. maybe people think it's O.K. to wait 6 weeks for equipment but I don't. And the phone number area code should be 570
Thank you for your help.

By the way, I worked in customer service for 43 years and If I had a customer treated like I was it would have been bad for some of the people in customer service.
 

·
Registered
Joined
·
1,679 Posts
The letter follows .This is after spending $34,000 on a 1025r and attachments.Will let you know how well customer support is with John Deere.
Dear Mr. Allen,
On July 25th I ordered a 60” broom (PO# ********) to replace my 52” broom at the John Deere dealership (Lindsey Equipment) which is in Ashley, PA. I have sent messages using their web site with no response. I stopped in at the dealership in Ashley on August 20 and C*****k V**n (sales) could not find my order. He said he would call me at home by 2 PM. I never received a call. I called back and talked to “W***” and was told it should be here by Sept 5th. It is now the 6th and I have heard nothing. I can’t find any information on how to contact the owner on their web site or dealership so I would like the name and email address of the owner of Lindsey Equipment.
Ok, so you ordered a broom, and haven't got it yet. You have stopped at the dealership once, and called once, each time dealing with a different person rather than consistently working with the same sales person for continuity.

Next step, you send a letter to the Chairman of Deere, and post (your very first post) to Green Tractor Talk to punish everyone involved.


If I were the dealer, I would probably "lose the order" for good.

Part of the customer service equation is a 'reasonable customer'.

Just my opinion.
 

·
Premium Member
Joined
·
14,884 Posts
Ok, so you ordered a broom, and haven't got it yet. You have stopped at the dealership once, and called once, each time dealing with a different person rather than consistently working with the same sales person for continuity.

Next step, you send a letter to the Chairman of Deere, and post (your very first post) to Green Tractor Talk to punish everyone involved.


If I were the dealer, I would probably "lose the order" for good.

Part of the customer service equation is a 'reasonable customer'.

Just my opinion.
OP didn't make any points with his dealer or with Deere IMO or with GTT.
 

·
Registered
Joined
·
3,665 Posts
It took about 2 minutes with the googler to find his (the general manager of that location) phone number 607-648-5776.
They have 7 locations, so there are probably multiple owners.
The general manager is probably one of the owners.
They have 4.6 stars on google.
By the time the JD CEO’s secretary’s, assistant’s, summer intern gets back to you, your broom will be in:lolol:
 

·
Registered
Joined
·
4,090 Posts
Remember that old adage:::: Treat others as you would have them treat you.

So if your payment check bounces, JD would file suit in the courts against you. That would be an example from the other side. Instead of calling you to find out what happened as most of us would do, they would just file suit. Essentially, that is how you treated them. Now, I don't know this dealer at all, but there is another saying: You can get more flies with honey than with vinegar, and you definitely did not use honey. You have a lot to do to regain any good will this this dealer, that is, if you even care. Sorry, you don't have my sympathy.

Before I retired, I worked for a company that would occasionally get one of these letters, instead of contacting the local office for resolution. There never was any real problem involved, but that client's good will was gone and they were never going to get any preferential treatment in the future.

Dave
 

·
Premium Member
Joined
·
811 Posts
You paid the USPS to send a certified letter to the CEO of John Deere to ask him for the store's phone number? Seems totally reasonable. I'm sure you are not a complete nutcase.
 

·
Registered
Joined
·
2,234 Posts
Well it’s now the 14th. Have you got it yet?
 

·
Administrator
Joined
·
20,852 Posts
Ok guys, let’s not all dogpile this fella. He’s obviously had a hard time, but let’s give him our usual good natured assistance. There’s got to be more to the story we haven’t heard yet....
 

·
Registered
Joined
·
1,521 Posts
:munch::wgtt:
 

·
Registered
Joined
·
773 Posts
The dealer had to order my Frontier tiller when I bought my tractor. It took them about six weeks to get it in. I my experience, dealers I've tried to contact via their website contact forms never worked. I had to e-mail the sales guy direct to get a response. I have found if you call and ask for a supervisor you get pushed into the squeaky wheel category and they get back with you with an answer. You can be polite and firm at the same time and people will be pretty respectful and not get mad at you.
 

·
Registered
Joined
·
12,047 Posts
The phone number for the Ashley, PA store is 570-824-8020 according to their website. I have no idea who the manager is.
 

·
Registered
Joined
·
1,973 Posts
Ok, so you ordered a broom, and haven't got it yet. You have stopped at the dealership once, and called once, each time dealing with a different person rather than consistently working with the same sales person for continuity.

Next step, you send a letter to the Chairman of Deere, and post (your very first post) to Green Tractor Talk to punish everyone involved.


If I were the dealer, I would probably "lose the order" for good.

Part of the customer service equation is a 'reasonable customer'.

Just my opinion.
You can make that out from that post? I can’t make heads or tails, any sense at all of it other than a general feeling of displeasure at some Deere entity over maybe a broom? :dunno:
 

·
Registered
Joined
·
405 Posts
You can make that out from that post? I can’t make heads or tails, any sense at all of it other than a general feeling of displeasure at some Deere entity over maybe a broom? :dunno:
That's because the OP completely edited the original post.
 

·
Administrator
Joined
·
18,282 Posts
You can make that out from that post? I can’t make heads or tails, any sense at all of it other than a general feeling of displeasure at some Deere entity over maybe a broom? :dunno:
That's because the OP completely edited the original post.
You can read the original post in Tim's reply (post #2) since he quoted it.
 
1 - 20 of 50 Posts
Top