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Discussion Starter #1
Well just got my Customer Satisfaction Survey in the mail 2 days ago.

Purchased my 1025r back in June, so is that normal turnaround to receive survey 5 months after purchase?

My survey boiled down to 2 areas...

Love the tractor

Gravely disappointed in the dealer.


For Comic relief..Heres my supervisor <photo credit goes to BrittanyPhotography where "your cat is our Meoowse">
 

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Well just got my Customer Satisfaction Survey in the mail 2 days ago.

Purchased my 1025r back in June, so is that normal turnaround to receive survey 5 months after purchase?
You did good. I never received one.
 

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You did good. I never received one.
I agree, you did good. I think JD holds a high standard and wants to know the good and the bad.


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back in 2006 i wonder if they sent them surveys out back then, as i never received one:unknown:

now fast forward to 2018--i would love for one to arrive in mail for the 835R. more so for the jd 6 ft fancy dancy snowplow i got involved with buying---yelp can't wait :banghead:
 

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back in 2006 i wonder if they sent them surveys out back then, as i never received one:unknown:

now fast forward to 2018--i would love for one to arrive in mail for the 835R. more so for the jd 6 ft fancy dancy snowplow i got involved with buying---yelp can't wait :banghead:
I’ve bought two tractors and haven’t received a survey.


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I’ve bought two tractors and haven’t received a survey.


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:dunno:well that sucks -huh!!!!!!!!!:lol:

now me thinks that douglas dynamics has found out about me somehow:dunno:maybe from the dozen or so e-mails i sent them--:banghead: as they haven't answered one yet.
 

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Mine was about that same timeframe.
 

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Discussion Starter #9
The Survey

Here are 3 pics of the survey...I was not kind


first question was how likely are you recommend JD?
Well I gave a 5 due to high quality of equipment but low quality support
The second was financing...
My wife is absolutely disgusted that she has to transfer funds from one acct to another just because its in my name...if it gets paid what the heck does it matter how or from where? And shes been in Corporate banking for 30 years dealing with loans companies like JD take out from HER...


James River owns 10-15 dealers in VA and NC... I am related to one but decided to go to the other due to it being closer. Big mistake.:banghead:



I scored the tractor a 10, it has helped me save my creek bank (that would have been a $4000 dollar job by itself), helped me improve drainage on my lawn in 3 spots and my driveway...(another couple of thousand smackeroos)

Last little bit was.."fill in this circle if you DONOT want this shared with the dealer"...

Ok..Lets go to the motivation behind THAT little bit of prose...
So if I fill it in and they don't know how disappointed I am--- how are they going to improve?:nunu:

and secondly.... If I don't and they do know I'm pissed are they going to retaliate against me and delay any future repairs or double charge me with winks and nods in order to "set me straight"?

Are the dealers THAT vengeful? I mean that's quite a choice to have... Either they skate by with horrible service or they retaliate spitefully at poor survey scores?
I was wondering why and how all the independent dealers got merged into JAMES RIVER and I guess it was that they sucked individually and now collectively...:dunno:

Did I mention I love my tractor?:gizmo:
 
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