^%$&* John Deere - problem RESOLVED

That is not how mine arrived. Everything was neatly packed in sealed bags. Even the hoses. Nothing was without its own internal packaging. Perhaps yours is a returned package, or otherwise had been opened up by someone and the box re-sealed. Mine was ordered from GreenFarmParts, but It was drop shipped from a Deere parts warehouse.

jgayman said:

I agree. I would simply return it and have them give you a replacement kit.

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And the kit with missing parts gets back into the cycle.......

A bit off topic, but this is why I never buy the first item off the shelf at the big box stores. The returned defective items that are restocked are typically put in the front. Last thing I bought from the front of a shelf was a Siemens circuit breaker, which was DOA. I suspect the buyer of a new one simply cleaned up and returned his old one for a refund.

ClydeLogan said:

And the kit with missing parts gets back into the cycle.......

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That would be the fault of the dealer if he chooses to put it back on the shelf without correcting the problem.

A bit off topic, but this is why I never buy the first item off the shelf at the big box stores. The returned defective items that are restocked are typically put in the front. Last thing I bought from the front of a shelf was a Siemens circuit breaker, which was DOA. I suspect the buyer of a new one simply cleaned up and returned his old one for a refund.

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Agree. You really have to be careful at the big box stores, especially in the plumbing and electrical sections. I can't tell you how many packages I've picked up only to find they are re-taped, re-sealed, re-stapled, etc. I understand they probably need to put those returns back on the shelf but in many cases they do a poor job of checking the return and it's my choice as a customer not to purchase an open-box item.

I'd return it too and get a replacement. Then if picking up at the dealer, open the box right at the counter to make sure all the inner packages are intact. Then take an inventory at home before starting the job.

Unfortunately the OP had started the job, so I guess return may not be easy.

Maybe a little off-topic too ... (sorry)
Last time I got a bad switch light switch from the box store, I returned it with "DEFECTIVE" written all over the outer box. I don't remember if I had written that on the switch itself. I didn't want to get it back the next time I needed another one, or anyone else buying it as I assumed it would go right back on the shelves. This way it would go back the manufacturer or in the trash. The associate looked at me when I returned it and said "you didn't have to do that" referring to my creative labeling.

Speaking of buying items (especially electrical) from box stores, I always look for a factory sealed box. If no seal, I open the box and check inside to make sure it is the correct part. Countless times, I find a less expensive part inside a box for a more expensive part. Complaining to staff doesn't really help, it's usually a waste of my time as I get a blank stare, so I find what I want and go.

OK back on topic.

I hope the dealer comes through and quickly. Nothing worse than an unusable tractor.

Just my 2 cents.

BOBL said:

Nice of you to post the video. I'll be posting information as well, and I'll start with this;

The cost for the single point is not at or around $800 anymore. My cost from my dealer (for one not missing parts) was $632.00

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Yes, price was lowered within 3 days after I posted the video! Frustrating!!

Tim

Jimmy Walker said:

I have seen someone return motor oil jug filled with water back to walmart for a refund. 😱. It went back on the shelf. Gotta check for the factory seal under the lid now.

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I always open the oil filter boxes before purchasing too. I’ve seen cheap filters put into the more expensive boxes where someone swapped them around to save a few bucks.