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Discussion Starter #1 (Edited)
I purchased a new 5055E in 2015 and love it!!! I have 87 hours on it, mostly mowing and tilling my gardens. I was plowing a new place for pumpkins about a month ago with a 2-14 JD plow one morning while the grass was still damp and my wheels were spinning a little so I stopped and engaged the differential lock which would not stay engaged. By the third time I tried it, there were several loud noises and the right wheel locked up.
Long story short, I took it back to the dealer and the differential is completely destroyed and it is 10 months out of warranty. I was told to call customer service and ask to file a claim. I was given a claim number and several days later I received a call and was told that the area Rep had decided that I must have abused the machine by engaging the diff lock on the fly and that JD would pay half of the $5,000-$6,000.00 repairs. I am 61 years old and have been operating machinery most of those years and nothing could be further from the truth. I saved long and hard and sold a 1939 unstyled model G and quite a few of my hit and miss engines to buy this tractor and you can bet I did not abuse it!
After many calls to the dealer service manager and the case manager at JD, I was told that the Rep is as high as you can go in the company and there is no one else who could help me. The service manager and the case manager both requested that he call me but he will not. His only response is, "we will pay 50% and there is nothing else to discuss". I am not satisfied with that! Something had to be terribly defective with it for this to have happened. If JD is okay with one of their products having a malfunction which costs nearly 25% of the original purchase price in only 87 hours, I am hugely disappointed and will share my experience with everyone I can, on every web page and forum I can find, to keep others from having to go through this.
Has anyone else gone through anything like this before and if so, do you know of anyone at John Deere who may be of help?
 

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was u trying to push the locker while spinning the wheels?/

i don't know what the manual says to do? but back when i was running heavy equipment-they stuck me in a pan--first thing the boss told me-before u spin the wheels-take ur heel, and lock the rear in-but only while ur in a straight line-and no pushing that lever while spinning the wheels. that was a long time ago-and has stuck with me since.

not saying u done pushed it while the wheel was spinning--i suspect something was put together wrong from new-but ur not the first person to run out of warranty and be forgotten. i think i would take the money to fix it--and trade the machine for sure.

just my 2cts-ok
 

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My advice is start calling JD corporate, email, what ever to make some loud noise about a tractor with less then 100 hrs and a busted back end.

Get the REPs name and dealer and get the word out.

pisses me off because I almost have the same tractor, I probably do have the same differential.

Half $$$ is better than nothing, I could come up with $3k easier then $6K, just saying sir!
 

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Despite what what the Deere rep stated was the cause (though it would sour my opinion on the subject as well) I would suggest this course of action:

Accept their $ participation for the repair and have the work completed as I would want my machine back hole again and usable to me and find some way to move on. Now the method of moving on is totally up to you -be it sell the machine and buy orange/blue/another color or just use the machine as you have been-the end result is the same.

You got the machine repaired and Deere elected to contribute to the cost. You could just as well have been out the full amount and had nothing from them except a fat repair bill and a broken machine.

Now I’m not saying be thankful for their sharing in the cost either-I agree that that’s a poor way to remedy the situation on their part of what you say occurred is accurate, but I don’t think continued efforts on your part will actually change anything here and as I said you could have just as easily been given $0 towards the repair.

TLDR-take Deer’s money and run.
 
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I figure this is a 5000 hour tractor and if you divide 87 hours by 5000 you get 1.75%. I think they should give me a new tractor minus 1.75% of the $26,000.00 I paid for it which is $455.00.

When you look at it that way, $3000.00 is a pile of pain. Not to mention that I now have a machine that no one will want to buy since the paint is cracked around all of the bolts showing that it has had a major repair and is most likely defective.

Get a load of this, the dealer offered my $11,000.00 for it on a trade in toward a new one. That Really Hurts!!! John Deere was my hero company but they let me know what I mean to them in a hurry.

It makes me sick to think that I should have gone with red or orange but here I am hemorrhaging money and stress!!!
 

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I figure this is a 5000 hour tractor and if you divide 87 hours by 5000 you get 1.75%. I think they should give me a new tractor minus 1.75% of the $26,000.00 I paid for it which is $455.00.

When you look at it that way, $3000.00 is a pile of pain. Not to mention that I now have a machine that no one will want to buy since the paint is cracked around all of the bolts showing that it has had a major repair and is most likely defective.

Get a load of this, the dealer offered my $11,000.00 for it on a trade in toward a new one. That Really Hurts!!! John Deere was my hero company but they let me know what I mean to them in a hurry.

It makes me sick to think that I should have gone with red or orange but here I am hemorrhaging money and stress!!!

What you’re not talking into account with your math is depreciation since you purchased new, you need to devalue for that first then look at equipment depreciation rates to gauge value to be accurate. Sadly your tractors value isn’t a simple linear equation.

Again, I disagree with Deere’s handling of your situation and hearing the rep say what he did would anger me too-even if he hadn’t tried to assign a cause to the failure, I’d be unhappy with their 50% share in this. However looking at the bigger picture they could just have easily offered zero and then you’d have to foot the entire bill and still be in a situation where you own a tractor that has had a major repair. At leaset it’ll be usable when repaired, and you can have the use of it which may be more valuable to you in the long run than the $ you may get from trying to sell it in favor of a tractor of some other color.

Another consideration here you may not have gotten to yet. All suppliers, equipment manufacturers, etc. have issues with their products-no one is perfect because everyone is human at the end of the day. Green is just a color in this scheme-they fail for the same reasons and have the same problems as every other color of or brand of tractor will. Regardless of your choice of brand there is the potential for these types of problems. The positive with JD in my opinion is the strong dealer and parts network, the parts availability especially with older models and the way they hold value for the future-which is more in many counts than I can say for MOST other brands or names in the marketplace.
 

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Do you have homeowner's insurance that might cover it?

My tractor is an asset listed on my policy. Something broke when you were driving it, it's not "worn out" by anyone's imagination. Maybe your insurance would cover the half that JD isn't paying?


Your value determination is also flawed. My tractor is a 2012 or 13 (hard to say as the hoses are late '12), and they're still selling at auction for darn near what I paid for it 3 years ago. Tractors hold their value really well!


Another up-side to the dealer repair, is that the rear end should have another year's warranty on it after they go in there. That has some value too.
 

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I don't usually enter into this type deal, but it seems to me that the decision should have been at the dealer level. If the tractor is under warranty, the dealer fixes it, submits the claim and it's done. The service rep who made the decision has a boss. He or she is not the end of the road. I was an Area Service Manager, although it was 50 years ago. My thought was that the benefit of the doubt went to the customer. I didn't read that the company man met the customer. If he didn't, his decision is not valid, in my book. Talking to the operator should be part of the decision making process.

We probably know more about the operator than the person who made the decision.

Just my opinion.

Add: I just reread the original post and see that the tractor is out of warranty by ten months. However, it has only 87 hours. It is not a fair decision.
 

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The other thing that aggravates me about the Rep making his decision without talking to me is this that there is more to the story. When this happened, the left rear wheel was lockup up. It would role one revolution forward and hit something inside and lock up. Then I could do the same in reverse for one revolution and it would lock up again. So I turned it off, let it sit in the field till Monday and called the dealer. The service guy said it sounds like your brake is locking up and he said they see that happen once in a while. Then he told he to drive it to an area where I could free wheel it to see if it would coast. I told him that would be my driveway about 100 to 200 yards away and asked "how could I drive it with the wheel locked up?" He said it will go, just drive it. Then I asked "won't that do more damage?" and he said no, the damage is done, it wont hurt it anymore than it is already. So I tried it and sure enough, it did power through the locked wheel so I thought he must know what he was talking about. But there was a terrible popping and crunching sound after driving it a short distance. Then towards the front, it began to make a loud whining sound and I was loosing my steering and then it would no drive at all. The engine was fine but no drive power.

I once again turned it off and called and was told "that's just the hydraulic system cutting out". He said something like, when the hydraulic system gets too hot, it will stop working until it cools down and then it will be fine again. He said, let it cool and continue driving it to the driveway and see if it will free wheel. I did and it continued to sound like it was eating it's self but after two cool down sessions, I made it to the driveway and it would not coast.

I called again and he said, that may be more serious than just brakes, bring it in. They got it apart and the Rep looked at the damage to the parts and decided that I abused the tractor without even talking to me. I am of the opinion that a very large part of the damage was caused by me being told to drive it after it was clearly in trouble and I damn sure would love to tell "Mr Cock Sure Rep" about this if he could possibly put his own opinions and short comings aside for long enough to consider that there could possibly be more to the whole scenario than what he arrived at by just looking at the parts. His lack of forethought and consideration is costing me $3,000.00 and I need to find someone at Deere that GIVES A CRAP!!!

The first thing I would tell him is that I sold a 1939 model G for $10,000.00 and then sold $16,000.00 worth of my hit-and-miss engines to buy this tractor and if he thinks that after all of that, that I would abuse my new tractor, he should try it and see if he is willing to abuse a product that he has so much invested into. I'm sure it is much more to his benefit to blow me off and save the company some money so he can look good, than to risk talking to me!!!
 

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The other thing that aggravates me about the Rep making his decision without talking to me is this that there is more to the story. When this happened, the left rear wheel was lockup up. It would role one revolution forward and hit something inside and lock up. Then I could do the same in reverse for one revolution and it would lock up again. So I turned it off, let it sit in the field till Monday and called the dealer. The service guy said it sounds like your brake is locking up and he said they see that happen once in a while. Then he told he to drive it to an area where I could free wheel it to see if it would coast. I told him that would be my driveway about 100 to 200 yards away and asked "how could I drive it with the wheel locked up?" He said it will go, just drive it. Then I asked "won't that do more damage?" and he said no, the damage is done, it wont hurt it anymore than it is already. So I tried it and sure enough, it did power through the locked wheel so I thought he must know what he was talking about. But there was a terrible popping and crunching sound after driving it a short distance. Then towards the front, it began to make a loud whining sound and I was loosing my steering and then it would no drive at all. The engine was fine but no drive power.

I once again turned it off and called and was told "that's just the hydraulic system cutting out". He said something like, when the hydraulic system gets too hot, it will stop working until it cools down and then it will be fine again. He said, let it cool and continue driving it to the driveway and see if it will free wheel. I did and it continued to sound like it was eating it's self but after two cool down sessions, I made it to the driveway and it would not coast.

I called again and he said, that may be more serious than just brakes, bring it in. They got it apart and the Rep looked at the damage to the parts and decided that I abused the tractor without even talking to me. I am of the opinion that a very large part of the damage was caused by me being told to drive it after it was clearly in trouble and I damn sure would love to tell "Mr Cock Sure Rep" about this if he could possibly put his own opinions and short comings aside for long enough to consider that there could possibly be more to the whole scenario than what he arrived at by just looking at the parts. His lack of forethought and consideration is costing me $3,000.00 and I need to find someone at Deere that GIVES A CRAP!!!

The first thing I would tell him is that I sold a 1939 model G for $10,000.00 and then sold $16,000.00 worth of my hit-and-miss engines to buy this tractor and if he thinks that after all of that, that I would abuse my new tractor, he should try it and see if he is willing to abuse a product that he has so much invested into. I'm sure it is much more to his benefit to blow me off and save the company some money so he can look good, than to risk talking to me!!!
Now we hear more of the story!

I do not know if the damage was done before you were told to move it or not. Is the dealer's Service Manager aware of this? I think moving it compounded the damage. It sounds like the dealership should pick up the 1/2 of the repair cost!!!

I would request, through the dealer, a meeting with the factory rep. I think it's his job to at least meet with you. If he refuses, I think you have a valid claim to go over his head (but how??) :banghead:

If you can't get any satisfaction, I'd bite the bullet and pay to have it fixed and then SELL IT as fast I can. I like JD, but I am not a fan of the E series.
 

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It was the service manager who told me all of that. I am going to pay the 3K cause I need my tractor. I may sell it after that but I'm not sure yet. I will keep posting this all over the place to see if anyone from JD decides to contact me. Thanks
 

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Maybe "google" the names of JD's Board of Directors and mail each of them your story, care of JD head quarter's address. Also maybe shareholder's relations.

Good Luck!

I still vote to SELL IT!! I would not trust it to not break again.
 
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I still vote to SELL IT!! I would not trust it to not break again.
And make it someone else’s problem? Or would you disclose it to the potential buyer? I’m not judging...just trying to understand your thought process.
 
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The other thing that aggravates me about the Rep making his decision without talking to me is this that there is more to the story. When this happened, the left rear wheel was lockup up. It would role one revolution forward and hit something inside and lock up. Then I could do the same in reverse for one revolution and it would lock up again. So I turned it off, let it sit in the field till Monday and called the dealer. The service guy said it sounds like your brake is locking up and he said they see that happen once in a while. Then he told he to drive it to an area where I could free wheel it to see if it would coast. I told him that would be my driveway about 100 to 200 yards away and asked "how could I drive it with the wheel locked up?" He said it will go, just drive it. Then I asked "won't that do more damage?" and he said no, the damage is done, it wont hurt it anymore than it is already. So I tried it and sure enough, it did power through the locked wheel so I thought he must know what he was talking about. But there was a terrible popping and crunching sound after driving it a short distance. Then towards the front, it began to make a loud whining sound and I was loosing my steering and then it would no drive at all. The engine was fine but no drive power.

I once again turned it off and called and was told "that's just the hydraulic system cutting out". He said something like, when the hydraulic system gets too hot, it will stop working until it cools down and then it will be fine again. He said, let it cool and continue driving it to the driveway and see if it will free wheel. I did and it continued to sound like it was eating it's self but after two cool down sessions, I made it to the driveway and it would not coast.

I called again and he said, that may be more serious than just brakes, bring it in. They got it apart and the Rep looked at the damage to the parts and decided that I abused the tractor without even talking to me. I am of the opinion that a very large part of the damage was caused by me being told to drive it after it was clearly in trouble and I damn sure would love to tell "Mr Cock Sure Rep" about this if he could possibly put his own opinions and short comings aside for long enough to consider that there could possibly be more to the whole scenario than what he arrived at by just looking at the parts. His lack of forethought and consideration is costing me $3,000.00 and I need to find someone at Deere that GIVES A CRAP!!!

The first thing I would tell him is that I sold a 1939 model G for $10,000.00 and then sold $16,000.00 worth of my hit-and-miss engines to buy this tractor and if he thinks that after all of that, that I would abuse my new tractor, he should try it and see if he is willing to abuse a product that he has so much invested into. I'm sure it is much more to his benefit to blow me off and save the company some money so he can look good, than to risk talking to me!!!



Lawyer up.
 
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Lawyer up.
I think it would be unfortunate if it came down to that. You could probably get an average small town lawyer to write a nasty letter for a couple hundred bucks, and that might bear some fruit, but if it doesn’t, well now you’ve changed the whole dynamic of the situation. Your next move from that point would likely cost more than the 3000 bucks at issue.
Since the tractor is out of warranty by 10 months (not a month or 2), Deere is probably on pretty solid legal footing IMO.
Heck they are offering to pay half the bill!
I think it sucks, but it sounds pretty reasonable in the legal world...don’t you think?
I think 1/3 Deere, 1/3 dealer, and 1/3 owner is the best the OP is gonna get. There is no way for the OP to come out unscathed. Since Deere is gonna pay half, maybe the dealer will split the other half.
I agree 100% with DRobinson that the Deere Bossman owed the OP the respect of hearing him out.. He should have at least pretended to have a fair, thoughtful investigation!
 

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I think it would be unfortunate if it came down to that. You could probably get an average small town lawyer to write a nasty letter for a couple hundred bucks, and that might bear some fruit, but if it doesn’t, well now you’ve changed the whole dynamic of the situation. Your next move from that point would likely cost more than the 3000 bucks at issue.
Since the tractor is out of warranty by 10 months (not a month or 2), Deere is probably on pretty solid legal footing IMO.
Heck they are offering to pay half the bill!
I think it sucks, but it sounds pretty reasonable in the legal world...don’t you think?
I think 1/3 Deere, 1/3 dealer, and 1/3 owner is the best the OP is gonna get. There is no way for the OP to come out unscathed. Since Deere is gonna pay half, maybe the dealer will split the other half.
I agree 100% with DRobinson that the Deere Bossman owed the OP the respect of hearing him out.. He should have at least pretended to have a fair, thoughtful investigation!


If the Deere tech told him to drive it, the dealer and Deere own it 100%. Especially when OP told the tech he had doubts about it.
 

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If the Deere tech told him to drive it, the dealer and Deere own it 100%. Especially when OP told the tech he had doubts about it.
But how much damage was done, specifically, by them telling the OP to do that? it could be anywhere from none to slightly less than all of it.
 
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