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Wife ordered a floral arrangement from a Local Florist (Morgantown) that we have used for over 20 yrs , never a problem. She uses them for the day care see works and never a problem.
They were for our daughters FIl and since she was in the area stopped in at florist to pick up the order instead of them making a delivery. She questioned them if the arrangement was correct because she had talked with her mom and was told she ordered the next step up instead of the base one. I think it was a extra $20.00 , according to photos at various FTD siites there should be 15-18 Red Roses .. This one had 6 SIX...
That afternoon called and left a message about our complaint ,, no return phone calls. Left another message after Christmas ,no return Phone calls .Today I stated on phone line for close to 30 min to talk to a live person. We were told FTD only required them to put in 6 roses even with thou photos on their website shows 15-18..
Really sounds like false advertisement to me. !! I'm planning on giving them one more chance to either credit our card or I have papers ready ,along with photos to send to the AG ofc of WV.

With tax, delivery $8.00 and arrangement ,total price close to a $100.00 not talking a $35-50 order.
 

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Wife ordered a floral arrangement from a Local Florist (Morgantown) that we have used for over 20 yrs , never a problem. She uses them for the day care see works and never a problem.
They were for our daughters FIl and since she was in the area stopped in at florist to pick up the order instead of them making a delivery. She questioned them if the arrangement was correct because she had talked with her mom and was told she ordered the next step up instead of the base one. I think it was a extra $20.00 , according to photos at various FTD siites there should be 15-18 Red Roses .. This one had 6 SIX...
That afternoon called and left a message about our complaint ,, no return phone calls. Left another message after Christmas ,no return Phone calls .Today I stated on phone line for close to 30 min to talk to a live person. We were told FTD only required them to put in 6 roses even with thou photos on their website shows 15-18..
Really sounds like false advertisement to me. !! I'm planning on giving them one more chance to either credit our card or I have papers ready ,along with photos to send to the AG ofc of WV.

With tax, delivery $8.00 and arrangement ,total price close to a $100.00 not talking a $35-50 order.

How many other businesses do you order from and never see the finished product that you paid for. Most of the time when you order flowers, you never see the finished product, so you would never know whether the delivered product was what you thought you were getting. I suspect we get ripped off more than we get a fair deal in these cases. I would follow through with your threat. If enough people do that, maybe this can get corrected.

Dave
 

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I used to send my Mom flowers all the time via FTD. The only thing controlling the end product is the arrainging florest at the destination. Good ones = nice arraingements, etc.

Here's some FTD corporate contact info:

FTD Corporate Office Headquarters HQ
FTD, Inc. (FTD.com)
3113 Woodcreek Dr.
Downers Grove, IL 60515 USA
Corporate Phone Number: 1-630-719-7800
Fax Number: 1-630-719-6170
Customer Service Number: 1-800-736-3383

(I did notice that they are in "DOWNERS GROVE" Illinois... coincidence?):laugh:
 

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I've been to Downers Grove. It's just a suburb of Chicago. Good luck on getting your money back. Last time I dealt with false advertising I just got my credit card company involved and removed my money from the worthless vendor.

Jim
 

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I've been to Downers Grove. It's just a suburb of Chicago. Good luck on getting your money back. Last time I dealt with false advertising I just got my credit card company involved and removed my money from the worthless vendor. Jim
That's good if your card will cover things like that. Credit cards ain't what they used to be in getting problems fixed. You have to read ALL the fine print on the card contract. Some have limits on how far away the purchase was, type of item/service, etc. I had a large framed print sent from Utah about 10 years ago that arrived damaged. Some of the damage was from an unfaded spot on the matting (dealer removed store title tag) and some was poor packing. I got 100% reimbursement. Today that same card limitations would not cover the damages.
 

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Discussion Starter #6
I used to send my Mom flowers all the time via FTD. The only thing controlling the end product is the arrainging florest at the destination. Good ones = nice arraingements, etc.

Here's some FTD corporate contact info:

FTD Corporate Office Headquarters HQ
FTD, Inc. (FTD.com)
3113 Woodcreek Dr.
Downers Grove, IL 60515 USA
Corporate Phone Number: 1-630-719-7800
Fax Number: 1-630-719-6170
Customer Service Number: 1-800-736-3383

(I did notice that they are in "DOWNERS GROVE" Illinois... coincidence?):laugh:
Thanks for the info, when I talked with the FTD where you call to place a order last evening I was told very sorry to hear about this and we want to help ,,,BUT since we placed order through the florist and not them , there was nothing they could do. I still may try and call them letting them know we are very unhappy with one of their florist.
Here is the photo on website of several FTD Florist including , where we ordered the flowers from . Doesn't come close to what we received.
I'm going to call the shop today and ask to talk with the owner or person in charge and see what or if anything they will do. Yesterday , the women never made a offer to say sorry , we can give a credit or a discount , nothing. Except sorry but we are going by FTD guide lines and this is all the flowers we are required to put in the arrangement !!!!!!!!
 

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While the arrangement you sent is nice, I do not find it to be close to what you thought you were paying for! I too hope that you can get some resolution, and a credit back on your card. I think what you received looks like a $50-60 arrangement, not a $100 one.

Sorry to hear of businesses doing this to those of us that trust them, but I roo suspect it happens more often than we want to think about.

Keep us posted on the outcome, please.
 

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Playing devils advocate here....

Why are you expecting the local florist to match the FTD picture when you didn't order from FTD?

Ordering directly from the florist cuts FTD out of the picture. FTD doesn't play a role in orders placed directly with a local florist.
 

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Discussion Starter #9
Playing devils advocate here....

Why are you expecting the local florist to match the FTD picture when you didn't order from FTD?

Ordering directly from the florist cuts FTD out of the picture. FTD doesn't play a role in orders placed directly with a local florist.
Why , the florist is a FTD Agent not a shop that will make up a arrangement if you show them a photo. Also because this is what the florist showed on their website and this is what my wife thought she ordered .
I would think if a person working for you at a distance location is providing the same thing you offer at your location is not doing so , you would what to know this and either ,ask them what is the problem or teach them to do the correct thing. If at the end no improvement on their part fire them and get someone that can provide the same product you are providing.
Well it is what she ordered according to our bill matching the item # on our bill ,their website and FTD website. First photo is what daughter picked up ,l then the base model and then the one she ordered. Not close to what she had ordered....Looking at photos we didn't get close to the 2nd photo and it was the cheapest..
 

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Why , the florist is a FTD Agent not a shop that will make up a arrangement if you show them a photo. Also because this is what the florist showed on their website and this is what my wife thought she ordered .
I would think if a person working for you at a distance location is providing the same thing you offer at your location is not doing so , you would what to know this and either ,ask them what is the problem or teach them to do the correct thing. If at the end no improvement on their part fire them and get someone that can provide the same product you are providing.
Well it is what she ordered according to our bill matching the item # on our bill ,their website and FTD website. First photo is what daughter picked up ,l then the base model and then the one she ordered. Not close to what she had ordered....Looking at photos we didn't get close to the 2nd photo and it was the cheapest..
I am not saying you didn't get messed over and shouldn't be fully refunded, just not sure how much FTD will get involved.

Now, with the FTD number listed on the sales receipt, that may make it a different story.
 

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Discussion Starter #11
I am not saying you didn't get messed over and shouldn't be fully refunded, just not sure how much FTD will get involved.

Now, with the FTD number listed on the sales receipt, that may make it a different story.
I agree ,,,not sure what if anything FTD would or could do..
Tried calling the Florist a few mins ago ,,found out today and yesterday ,we have been talking to a answering service in Utah. After asking them a few questions is when the lady admitted the Florist was closed till the first of the year. With that being said , going to hold off sending info to the AG Ofc till after I get to talk to the Florist when they reopen. Good reason why no mention of offering a refund or credit when we was talking to them yesterday..
Be glad when we get through the HOLIDAYS ... and Maybe life back to normal...
 

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Darn , I don't have a gun like his ,,,,,, maybe I could take my Gizmo air rifle with scope with me on Monday when I stop at their shop...

Thanks I needed a good laugh.
 

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Discussion Starter #16 (Edited)

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Discussion Starter #17
OK UPDATED INFOOOO

Near 835 am this morning received a phone call from owner of Florist , she asked how all the family is doing by name including my inlaws, daughters inlaws (whom arrangement was for) . Ok she says I hear you had a problem with our order. I told her what was going on and she explained to me that instead of using spray roses (may not be correct name). The ones she had looked like crap and they put in full roses which cost more and was larger to make up the difference. She then told me since we had been customers for years, did daughters wedding, daughters FIL family over the years she would just give us a full credit. Told her thanks ,no need for full credit because we did receive a arrangement from them and daughter FIL was very happy and thought they were very pretty. Mine and wifes thought was we didn't want a full credit, just something to help justify the difference in the size of what we thought she ordered & what was received and what they showed on line.
But since she wanted to do this and my wife was the person who ordered , would she call her and see what her thought was.

Wife came home a few mins ago and ,nothing doing ,we was given a full credit. and on next order there would be something special added to order.

When florist and I was talking ,she asked a lot of questions concerning the answering company . After telling her they never told us who they where till I asked to speak to the owner or manager . She also wasn't happy with them for not calling her the morning I told them I was contacting the AG ofc of WV. She asked me if I had and told her no because after knowing who was answering phone ,we felt the owners would do some type of credit..She was very upset and she would be contacting their manger when she was done taking care of us.

So a big mix up , am I happy yes in a way , just wish she would have given a $20-25 instead of full refund. Helps knowing the florist , hoping that if this would have happened with a florist in another state or town , they would have done either a credit or full credit .
Most companies I have dealt with over the years are happy to correct a wrong. I was always taught bad news dealings spread twice as quick as a good deal. Been dealing with the public since I was 13 when parents had a small store and dad was a home contractor.
Glad all is settled and everyone is happy.

Happy New Year
 

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Very nice to hear when a company takes care of its customers! Her reasoning sounds plausable. Thanks for the update!
 

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It's good to hear that good customer service still exists in places. I know where I work customer service is our primary concern. If I had even a minor complaint from a customer, the owner will be on the phone with me immediately. All of the guys I have working for me know this standard. I will not hire someone with a bad attitude. I can teach you a lot of things, but I can't overcome someone's negative ways.
 

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It's good to hear that good customer service still exists in places. I know where I work customer service is our primary concern. If I had even a minor complaint from a customer, the owner will be on the phone with me immediately. All of the guys I have working for me know this standard. I will not hire someone with a bad attitude. I can teach you a lot of things, but I can't overcome someone's negative ways.
Dang, there is another job that I won't get! I kind of like my attitude problem! :mocking:
 
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