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Discussion Starter #1 (Edited)
Last Friday the 24th my dealer picks up my 1025r for an hydraulic leak at the mid PTO shaft. I state as well as repairing that problem might as well do the 200 hour service as I have 156 hours on unit and it will be the middle of winter when I get to the 200 hour mark. Their is also a problem with the center blade cutting lower then the two outside blades on the 54" deck and would you look into that problem. Yesterday afternoon I CALL THE DEALER to check the status of tractor and am told, "oh it's finished warranty work is completed and the transmission work you requested also". I said I didn't request any transmission work but what do I owe? The serviceman on the other end says I'll have to call you back as it seems to be a problem with the bill. A few minutes later I receive a call back and am told the bill is $447.00. About faint and ask what was done to reach $447.00, am told the warranty work, 200 hour service and the deck work. I tell him I'll be Saturday morning to discuss the bill. I then contact the salesman whom I've bought all my equipment through to have an itemized bill e-mailed and to investigate. Here's the break down of the bill:
$297.00 for 200 hour service=$190.88 for labor, parts $98.12 and Misc. $8.17

complaint:
(Warr) trans/HYD oil leak (Mid-PTO area) Deck is scalping at center blade
Correction:
Changed transmission oil and filter
Leveled Mower Deck
Found a Leak on Rock Shaft Lift Arms, Snap ring out of place, fixed placement
Labor $68.00 Parts $21.40 total : $89.40

$30.00 for pick-up/delivery $31.25 for good ole NYS tax

Anyone here think $300.00 for 200 hour service is ridicules!!!!
 

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What is the labor rate? My dealer is 100 per hour. $300 for 200 hour service may be ridiculous, but probably normal. $30.00 for pickup is pretty good.
 

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They don't list the prices of the hyd oil change - and don't know what tractor you have, but....

My 2520 takes 4 gallons of hydraulic oil for a change. The Deere Low-Vis oil is about $18 per gallon. The filer is around $25. So right there you about $100 worth of your bill.
 

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Last Friday the 24th my dealer picks up my 1025r for an hydraulic leak at the mid PTO shaft. I state as well as repairing that problem might as well do the 200 hour service as I have 156 hours on unit and it will be the middle of winter when I get to the 200 hour mark. Their is also a problem with the center blade cutting lower then the two outside blades on the 54" deck and would you look into that problem. Yesterday afternoon I CALL THE DEALER to check the status of tractor and am told, "oh it's finished warranty work is completed and the transmission work you requested also". I said I didn't request any transmission work but what do I owe? The serviceman on the other end says I'll have to call you back as it seems to be a problem with the bill. A few minutes later I receive a call back and am told the bill is $447.00. About faint and ask what was done to reach $447.00, am told the warranty work, 200 hour service and the deck work. I tell him I'll be Saturday morning to discuss the bill. I then contact the salesman whom I've bought all my equipment through to have an itemized bill e-mailed and to investigate. Here's the break down of the bill:
$297.00 for 200 hour service=$190.88 for labor, parts $98.12 and Misc. $8.17

complaint:
(Warr) trans/HYD oil leak (Mid-PTO area) Deck is scalping at center blade
Correction:
Changed transmission oil and filter
Leveled Mower Deck
Found a Leak on Rock Shaft Lift Arms, Snap ring out of place, fixed placement
Labor $68.00 Parts $21.40 total : $89.40

$30.00 for pick-up/delivery $31.25 for good ole NYS tax

Anyone here think $300.00 for 200 hour service is ridicules!!!!
Here is a scan of my Operators Manual. It states that "After the First 50 Hours" you should Change the transmission Oil and Filter and Clean the transmission suction screen. Further down it states "Every 200 Hours" you should Change the transmission oil and filter..... So, as I understand this, the next transmission oil and filter change is due at 250 Hours. Based on the fact that it was just changed at the 50Hr mark and is due 200 Hours beyond that mark.
 

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Here is a scan of my Operators Manual. It states that "After the First 50 Hours" you should Change the transmission Oil and Filter and Clean the transmission suction screen. Further down it states "Every 200 Hours" you should Change the transmission oil and filter..... So, as I understand this, the next transmission oil and filter change is due at 250 Hours. Based on the fact that it was just changed at the 50Hr mark and is due 200 Hours beyond that mark.
I think that means to change the tranny oil at 200 hours, not 250. If for no other reason than to make it easier to remember.
 

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I think that means to change the tranny oil at 200 hours, not 250. If for no other reason than to make it easier to remember.
The key words are "after" and "every" in the manual. Yes, it is quite confusing, which makes me think that 250 on the machine is the magic mark. Guess we need a referee or someone with a direct link to JD for interpretation.
 

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This bill does seem normal, especially for the 200 hour service. I did my initial hyd. oil change myself because the oil and filter came to over $100 alone. It took me about two hours to do it, so you can see how fast this bill can climb to the $400 mark if you ask for more labor time to adjust the blades (which the deck only has a 1 year warranty, unlike the tractor itself).
 

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Discussion Starter #8
bill adjustment

Just returned from the dealer. Their was confusion between myself and the service writer over the phone. After speaking with the service manager we agreed to terms and some work was added to the warranty. The 1025R is under a year old so the deck service was warrantied, the PTO leak and tranny fluid change also. So I ended up paying the $190.00 for labor and $112.00 for filters and fluids for the 200 hour service. The original bill was for $60.00 pick up/delivery which they discounted to $30.00 and ultimately didn't charge me. All in all I am happier after speaking with the service manager along with the salesman. All of us agreed better communication could have been and will be forth coming in the future. Thanks to all that have replied, lesson learned and I will be doing my own service in the future at the recommended interval's. For convenience this time I asked for them to do the work, just wasn't prepared for the cost!!!!
 

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Very confusing...
What was done to correct the mid PTO oil leak?
Snap ring on lift arm off and leaking? Were you charged for that?
Service and deck level of course would not be covered under warranty.
One sure way to cure future problems with billing....
NEVER AUTHORIZE ANY WORK TO BE DONE UNTIL THE JOB OR JOBS ARE FULLY QUOTED!
We quote EVERY repair that comes through our shop. If we are doing a repair and something else pops up, we stop, get a price and call the customer. yes, its a pain sometimes and some jobs are impossible to fully quote until its torn down. In that case we give a quote up front on what its gonna cost to tear it down. Then we quote the repair.
This way, there is never a surprize when the customer comes to get their machine.
We even quote and call the customer even though they say.. "just fix it, I'm not worried about the cost". Well you will care when you get a bill for 1200 bucks and you had in yur head it was gonna be 300. LOL!
 

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The key words are "after" and "every" in the manual. Yes, it is quite confusing, which makes me think that 250 on the machine is the magic mark. Guess we need a referee or someone with a direct link to JD for interpretation.
This is how I read it also and what I follow.

In all reality 50 hours more or less isn't worth arguing over at that point as long as the important first 50 hour change is done.

I did mine at 50 hours then at 250 hours - next time will be at 450 hours.
 

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Glad it worked out well for both parties. There no sense in a dealer loosing a customer over a few bucks. Alot of dealers dont have experienced service writers. When the service mgr is not there it makes for a hassle like you experienced. Service writers get beat up from all sides! From the irate customer, the service mgr and of course the techs!
 

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Last Friday the 24th my dealer picks up my 1025r for an hydraulic leak at the mid PTO shaft. I state as well as repairing that problem might as well do the 200 hour service as I have 156 hours on unit and it will be the middle of winter when I get to the 200 hour mark. Their is also a problem with the center blade cutting lower then the two outside blades on the 54" deck and would you look into that problem. Yesterday afternoon I CALL THE DEALER to check the status of tractor and am told, "oh it's finished warranty work is completed and the transmission work you requested also". I said I didn't request any transmission work but what do I owe? The serviceman on the other end says I'll have to call you back as it seems to be a problem with the bill. A few minutes later I receive a call back and am told the bill is $447.00. About faint and ask what was done to reach $447.00, am told the warranty work, 200 hour service and the deck work. I tell him I'll be Saturday morning to discuss the bill. I then contact the salesman whom I've bought all my equipment through to have an itemized bill e-mailed and to investigate. Here's the break down of the bill:
$297.00 for 200 hour service=$190.88 for labor, parts $98.12 and Misc. $8.17

complaint:
(Warr) trans/HYD oil leak (Mid-PTO area) Deck is scalping at center blade
Correction:
Changed transmission oil and filter
Leveled Mower Deck
Found a Leak on Rock Shaft Lift Arms, Snap ring out of place, fixed placement
Labor $68.00 Parts $21.40 total : $89.40

$30.00 for pick-up/delivery $31.25 for good ole NYS tax

Anyone here think $300.00 for 200 hour service is ridicules!!!!
First off transmission hydraulic oil change is to be done at 50 hours than every 200 hours after that so 250 hours. If your dealer misinterpreted the 200 hour service why wasn't the engine oil changed? So in my opinion he just should of checked the wheel torque, air filters, alternator belt and cleaned the radiator. Who did the 50 hour initial tranny oil change and how was the price compared to that? I would never pay that price because a 5 gallon bucket of low vis hy-hard and filter is about $100 delivered to my door. No way am I paying $200 for a job that takes well under a hour to complete. I found I'm way to cheap to pay a dealer that much $ so they will only do my warranty work. I just paid around $200 for the 5 gallon hydraulic fluid, tranny filter, 3 quarts of plus 50 II 0w-40 engine oil, oil filter, both air filters, both fuel filters and bowl seal. I'm on your side here I'd make him eat the oil change or get a reduced rate and move on.
 

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Just returned from the dealer. Their was confusion between myself and the service writer over the phone. After speaking with the service manager we agreed to terms and some work was added to the warranty. The 1025R is under a year old so the deck service was warrantied, the PTO leak and tranny fluid change also. So I ended up paying the $190.00 for labor and $112.00 for filters and fluids for the 200 hour service. The original bill was for $60.00 pick up/delivery which they discounted to $30.00 and ultimately didn't charge me. All in all I am happier after speaking with the service manager along with the salesman. All of us agreed better communication could have been and will be forth coming in the future. Thanks to all that have replied, lesson learned and I will be doing my own service in the future at the recommended interval's. For convenience this time I asked for them to do the work, just wasn't prepared for the cost!!!!
If the tranny fluid change was also warrantied why would you be charged $112 for filters and fluids? And $190 for labor?? Would it be acceptable for a $190 car oil change I think not and it's not much more involved than that.
 

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If the tranny fluid change was also warrantied why would you be charged $112 for filters and fluids? And $190 for labor?? Would it be acceptable for a $190 car oil change I think not and it's not much more involved than that.
Except the fact that there is 4 gallons of hydraulic fluid in the tranny, and that costs about $90 alone. Not including the filter and labor. Does your car dealership include oil changes in the warranty? Mine doesn't.
 

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Except the fact that there is 4 gallons of hydraulic fluid in the tranny, and that costs about $90 alone. Not including the filter and labor. Does your car dealership include oil changes in the warranty? Mine doesn't.
I might be reading his newest post wrong but It says that they added work covered by warranty pto leak and tranny change. If the tranny change was added as a warranty because of the pto leak why is he paying for it? Would your car dealership make you pay for a oil change if it was leaking out of a faulty oil pan and they had to replace it. I suggest you shop around for your hydraulic fluid a 5 gallon bucket of low vis hy-gard is $67.99 part # TY6342 green-parts-direct.
 

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Last Friday the 24th my dealer picks up my 1025r for an hydraulic leak at the mid PTO shaft. I state as well as repairing that problem might as well do the 200 hour serviceas I have 156 hours on unit and it will be the middle of winter when I get to the 200 hour mark.
The OP asked them to do the service, so in my book the OP needs to pay for that service. I agree, it is expensive, but $300 was what I was quoted by my local dealership too.

Thanks for posting the price on the Hy guard-Low vis, as it is $86 plus tax here in PA. :thumbup1gif:
 

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Discussion Starter #17
simple explanation

All I paid for was the 200 hour service. The labor was $190.00 and parts totaled $119.52 with an additional $6.21 misc. charge. All other work was performed under warranty. As stated in my 2nd post the service manager and I talked through the original problems and as I requested the 200 hour service I was obligated to pay for said service. I was not disputing that I had to pay for that service, I was just not expecting it to be so costly. It's my fault for not asking and the service writer could have quoted the price.
As is well between me and the dealership and expect to continue to have a good relationship with them.
 

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This bill does seem normal, especially for the 200 hour service. I did my initial hyd. oil change myself because the oil and filter came to over $100 alone. It took me about two hours to do it, so you can see how fast this bill can climb to the $400 mark if you ask for more labor time to adjust the blades (which the deck only has a 1 year warranty, unlike the tractor itself).
Only if the deck was purchased separately. Any attachment purchased with the tractor is warranted with the tractor.
 

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Only if the deck was purchased separately. Any attachment purchased with the tractor is warranted with the tractor.
Um, my loader and BH have a 1 year warranty, the tractor has a 2 year warranty and I bought them as a package (1025R FILB). No warranty extensions are given just because implements are purchased at the same time you bought a tractor. I even had my dealership call me when 1 year was just about up on my loader that I bought with my 1023E to see if I'd like it looked over by the service guys before the warranty expired.
 
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